Brother International customer service

Brother International is a Japanese corporation whose original product was the sewing machine. The modern day Brother International makes electronic equipment including consumer electronics and large-scale electric machines. Brother technical support is offered by live chat, email or phone support.

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Customer Service

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Phone: 800-284-4329

  • How to reach a live person:
    • Speak "operator" when recording begins.
  • Hours of Operation:
    • Mon-Fri: 9am - 9pm ET
      (excluding holidays)
  • Email:
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  • Description:
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Customer Support

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Phone: 877-276-8437

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  • Email:
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User Reviews

19
Nov

Posted by Nanc


on 11/19/16 at 4:17PM

The Customer service is the worst of any product I have ever owned. We have 6 in our (1) office and we are will be replacing them all. I still after 2 1/2 hours can't get help resetting printer after replacing Belt Unit. Customer SERVICE SUCKS.

28
Sep

Posted by Printersyuck


on 9/28/16 at 9:33AM

My experience with their phone customer service makes me want to throw my printer in the garbage and pay the premium to use print shops from here on out. The initial operator took (a lot) of my information for her file, then proceeded to put me on hold for 50 mins - I finally gave up, I'm just going to send my fax at the local print store. Why take all this information if you don't bother to offer a call-back service? I don't mind waiting until an agent is free to call me, but nearly an hour listening to hold music is a really disrespectful way to treat customers. I won't be buying another Brother product.

11
Apr

Posted by Anonymous


on 4/11/16 at 10:17AM

I have a Brother printer/scanner/copier. I continue to have problems with the wireless setup. Brother online tech support is of little use. I have called, at least 4 times the corporate office in New Jersey. This time, I reached the receptionist who connected me with "escalated customer service" in the Presedent's office. An hour and half later I received a call from someone in the President's office who said they had no idea what "escalated customer service" was. He would not / could not refer me / transfer me to another dept. for help. I called back and got the same receptionist and told her what had happened. She laughed.

09
Apr

Posted by 2Doubloon


on 4/9/16 at 5:32AM

OMG are you serious. I brought a Brother printer Friday afternoon and am having trouble with iOS set up. I called until 9:00 pm that night but was on hold more than 1 1/2 hours until they closed. So I got up early this morning (East Coast 7:00am) only to get the recording that they are closed until Monday. Live chat is even unavailable. This is 2016 and are you serious. No wonder they can offer lifetime support, no is there so why not offer it. They aren't paying anyone. I will never purchase another Brother product of any kind and will spread the word. In fact, as soon as Office Depot opens, they will be the first to hear how bad the support is. I don't know if the printer is any good or not and will never have the chance to find out. Next time go with Canon or HP for sure.

04
Feb

Posted by Riles


on 2/4/16 at 6:50AM

This place is an absolute joke. I called customer support yesterday to get updated (SDS) Safety Data Sheet information and the customer service rep had no idea what I was talking about. I wasted 10 minutes of my life trying to explain to her what she should have already known only to have her act like she finally understood what I needed and she ask for my email address so she could send it to me.....guess what? Never received an email. That was her way of blowing me off. Here's a hint Brother...either train your damn staff or close down your customer service phone number. I'm embarrassed for you.

View all 113 Brother International customer service reviews »
Customer Service Ratings

Based on 193 votes.

3.3

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Brother International Manuals

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