Chili's customer service

Chilli's is a national chain of casual dining restaurants based on Tex-Mex style of cuisine. Chilli's features southwest decor and is originally from the Dallas, Texas area. Customer service is offered through a national toll free number and a robust help page.

Customer Service

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    • Mon-Fri: 9am-5pm CT
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User Reviews

Posted by Anonymous


The food is nasty. Managers come to work drunk and severs don't have on gloves when they make customers orders. There are roaches and things be in the drinks.

Posted by Anonymous


We want to compliment our server, Kimberly (Kim) for her superior service, good smiles, helpful in every way.
She treated us so well!
(Our lunch on 4/19/2023 was at Chili's #1859, Cheltenham Ave., about 1:00PM.)
Thank you, Kimberly. Carol and George
(Tran. 681510)

Posted by Anonymous


I am so disappointed with the food I ordered (curbside pick up). The lettuce looks like it came from a bag. I got a large salad and it looks like "Sam" just threw a handful in the container. I can't believe Chili's charges 12.00 for this. Your food used to be good. I would take it back, but I've had a long week and am too exhausted. I can assure you I won't be spending my hard earned money at Chili's ever again!

Posted by Anonymous


You offer if I buy a gift card I can receive a gift card online. Stupid. It's why I don't participate. I want to be able to go to a chili's and get my $10 card for buying a $50 card

Posted by Chris98


Absolutely horrible, racist experience will never come back waitress ignored our table we were the only white people in there and strived for other tables 0 refills and didn't even have the courtesy to bring our food they sent a older white lady that worked there to give it to us let alone Undercooked and pink burgers. Sad to say I used to love chillys and preferred it over Applebee's but I will never be disrespected like that again by a restaurant and their customer service phone number isn't answering calls typical for how my service has been.

Customer Service Ratings

Based on 23 votes.

1.3

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Chili's hours of operation for locations near you!. You can also find Chili's location phone numbers, driving directions and maps.

Chili's customer service news

Chili's reveals possible data breach at some restaurants

MINNEAPOLIS MN/USA - JANUARY 14 2017: Chili's restaurant exterior sign. Chili's Grill & Bar is an American casual dining restaurant chain that features Tex-Mex-style cuisine. (Photo: BigStockImages.com) [ + - ]. Invisible placeholderĀ ...


Chili's teases new burgers by going #Underground

Chili's Grill & Bar on last week offered two dozen media members an early look at new burgers being tested for an as-yet-undefined rollout. Chili, a division of Brinker International Inc. invited bloggers, social media influencers, reporters and others ...


Chili's Malware Attack May Have Compromised Customers' Credit Card Information at Some Restaurants

Chili's parent company Brinker International announced Saturday that malware on some of the chain's payment systems may have harvested customers' credit card information. The theft, according to Brinker's analysis so far, was limited in both severity ...

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