Posted by Tj
They don't ever respond to their emails... FanDuel will definitely get my friends and family's support before we ever get on Draft kings again! They are a joke!!
DraftKings customer service
DraftKings is an online fantasy sports game provider. DraftKings currently does not offer support over phone or in person. They do however have a robust FAQ library and email support seven days a week for nearly 18 hours per day. Get all of your questions regarding the fastest growing fantasy sports games answered via the DraftKings support FAQ or customer service email.
- How to reach a live person:
- Seems to always ring to a recording, but you do have the option to leave your number for a return call.
- Hours of Operation:
- Mon-Fri: 9am-11pm EST
Sat-Sun: 10am-7pm EST
- Mon-Fri: 9am-11pm EST
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
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Click here to update this department.
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User Reviews
19
Feb
16
Apr
Posted by Anthony martella
Good afternoon I've been trying to log into my draf king account for two days. It's said that I'm locked out I don't understand why I'm locked out. I tried to put my email account in and it says wrong one. So then when I try to reset everything I say I forget my password and then when I put my email in it Rejected it
16
Dec
Posted by Tommy boy
These guys are rip offs. I have been betting since day one. Well last week I found out my debit card was compromised by a person in NE, interesting yes.
So I called my bank, and they closed that card and issued a new card.
When I received the new card, I went into deposits and added a card. Well it kept dealing saying my bank didn't allow it because it was a business account.
I contacted draft king customer service 15 times and have the emails to prove it.
They kept saying my bank would allow it, now mind you this was during betting times on good teams that I have won with often. So, after 15 back and forth I called my bank and they said no restriction on my card. So I recontacted them again, received the first email saying to use there library, then finally someone that knew what they were talking about. He said you have to go into your account at DraftKings.com/account and delete the old card and add the new one. Great it worked, then 2 days later they locked my account because of all the declined debits because there people didn't know how to guid me. So they want a picture of me holding my drivers license clearly showing it's me, I did it, then bank statements with both debit cards on the statement, but can't upload to there account. No help after that. Told them send me a check and close the account, haven't even heard back from them. I'm also going to attorney general and an attorney. By the way they throttle there program at times for there benefit. They are bad stay away, they rip people off, and by the way I have deposited thousands of dollars from there checks into my bank account.
15
Nov
Posted by Anonymous
I having ISSUES BETTING. It keeps telling me that my location is not verifiable. I live in MICHIGAN and have NOT LEFT the state. I think my account has been HACKED.So I NEED to change my PASSWORD. I want to continue BETTING with U GUYS but this MISFORTUNE is a REAL BUMMER especially when I'm UNABLE to bet on MONDAY NIGHT FOOTBALL.Can U PLEASE UNLOCK my account so I can CONTINUE to bet?