Etsy customer service

Etsy is a website used to sell handmade or antique goods. Etsy also offers a small marketplace for retailers of unique or hand produced products. Etsy provides customer service via phone and an online forum.

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Corporate Office

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Phone: 718-855-7955

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    • Direct line to Etsy's corporate office
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User Reviews

13
Dec

Posted by What does this mean Etsy


on 12/13/23 at 6:36AM

I placed 300.00 in two orders with Etsy for Christmas mo confirmation not on my Etsy screen. Can't reach cs. The man I did speak to was from another country and wanted access to my phone. I ordered from Etsy to support individual business but you are not helping me at a critical time in my gift giving. If I don't here from you by noon. I will order from Amazon and send gift back to you

15
Nov

Posted by Anonymous


on 11/15/23 at 8:38AM

I was charged on my credit card for 2 charges . I did not buy anything from you.

17
Jun

Posted by Mamab4387


on 6/17/22 at 6:54AM

What customer service? There is none. You say fill out the contact form and they'll call you back but there is not a button for a contact form. Your answers to the questions don't match so you just pay your money to buy things and then you can't even access them and get no help... I have bought thousands of patterns and I just want to download them and you don't even have a simple download button you have to keep thousands of emails that are receipts for your purchases to be able to download your patterns at a future date what a joke why do you not have a simple button to touch to show all your patterns and be able to download them?? I would think that's pretty basic. And then you don't even have a way to contact people at your company...
Awful

24
Feb

Posted by Tameika


on 2/24/21 at 6:58AM

Horrid. This website allows their seller to keep your money and you receive the product whenever the seller feels like sending you the product... there is no support from etsy. Shop with amazon instead people or pintrest

21
Feb

Posted by Hibby


on 2/21/21 at 8:52AM

I will not purchase anything from Etsy again. It seems that all it takes to be "featured" in Etsy and have people encouraged to buy your products is burn, loot and murder in the country where you live. I don't support that behavior or people that do.

The one thing I have learned in life is that the only true vote you have is your money. Mine will no longer go to Etsy. When Target got political several years ago I stopped giving them my money. When Olive Garden would not let someone have a small American Flag at their table I stopped giving them my money.

Etsy you are not the world's savior. Your a capitalist, moneymaking entity. You should realize that.

View all 76 Etsy customer service reviews »
Customer Service Ratings

Based on 20 votes.

1.6

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Corporate Office

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Etsy customer service news
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Alert: Etsy Is Having A Massive Sale To Celebrate Its 13th Birthday

Drop everything! The one-and-only Etsy is celebrating its 13th birthday with a major sales event and I am so not worthy. With discounts on cool modern planters, worldly vintage rugs, and even some dupes of that coveted '70s decor, this b-day sale will ...

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