LG customer service

LG is an international electronics company based in Seoul, South Korea. LG offers such products as consumer electronics, automotive solutions, air conditioning products and home appliances. LG customer support is offered by email and online chat only.

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Customer Service

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Phone: 800-243-0000

  • How to reach a live person:
    • Press 1 for English
      Press 1 for customer support
      Select your product and you will be transferred to a live person
  • Hours of Operation:
    • 24 hours Advanced technical support - 8-5 eastern time
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  • Description:
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User Reviews

11
Jul

Posted by Anonymous


on 7/11/23 at 4:18PM

LG is the worst company to deal with when you have a warranty on one of there products. The customer service sucks. They don't understand you and you can't understand the representative. They are rude when you can understand and give you a hard way to go. This has been the worst experience trying to get my tv repaired or replaced. I would not recommend anyone to by these products ever. To anyone has buy LG pray that it doesn't break. Good luck if you do.

29
Jul

Posted by Ex customer


on 7/29/22 at 9:44AM

I will NEVER buy another LG product. I have purchased 5 LG refrigerators over the years. This last one has been nothing but a headache! A Product that you spend almost $3000 dollars should not be breaking every year! Customer service is happy to tell you who I could call to get it fixed, at my own expense. Thanks, but I could do that myself. One would think LG would back up their products! last year I lost hundreds of dollars in food products as both my freezer and refrigerator failed to work. LG you have just lost a good customer! I hope anyone looking to buy a refrigerator, PLEASE read all bad reviews, save yourself a ton of aggravation and money, and buy another brand.

20
Jan

Posted by Sherryl


on 1/20/22 at 10:18AM

We looked at an LG refrigerator at Lowes on January 3rd., 2022. It was a floor model and had a dent in the handle. Lowes said LG would replace it for free. I was skeptical so called LG on the 3rd to confirm that was true. I was told, yes, it was true but I would need to call back with the model and serial numbers. . We purchased tge refrigerator on the 4th and it was installed on the 7th. I called on the 10th and gave them that information. They even had me send pictures of the part in question and of the receipt. I was told I would receive the part in 7-10 business days and I would receive an email confirmation. The next day (11th). I still had not received an email confirmation so I called again and was again told it would be sent. It is now the 20th. I have not received an email so I called again. This time I was told that the information I gave them was incomplete and they needed a different receipt. WHY DIDNT THEY TELL ME THAT 10 DAYS AGO? I asked to speak to a supervisor and have been on hold for 40 minutes so far. BAD CUSTOMER SERVICE!!! They ask if you're willing to answer a survey about the customer service...but then don't give you the survey. BAD CUSTOMER SERVICE!!! Better Business Bureau will be next.

18
Jan

Posted by Disblief


on 1/18/22 at 12:04PM

My refrigerator has not worked since November 6th. Not a single one of your customer care representatives has done anything to help me. This is my last effort to find a solution before my attorney files a small claims lawsuit in Kenosha WI on my behalf.

12
Jan

Posted by Anonymous


on 1/12/22 at 1:11PM

I have never dealt with such imcompetence, bad business practices, and ridiculous customer service. I purchased a brand new LG refrigerator less than a year ago. The freezer and ice machine have not worked for 7 months now. Both my husband and I have been on the phone with at least a dozen customer service agents. 6 or more different techs have come to our house to "fix" the freezer with no success. Various parts have been mailed to my house with no resolve. I have asked multiple times for my money back or a replacement refrigerator only to get the run around and "we will look into it" response. On 1-12-22 I actually got hung in with customer service trying to get this issue resolved once and for all. I will NEVER get another LG product again if this is not resolved.

View all 367 LG customer service reviews »
Customer Service Ratings

Based on 328 votes.

2.7

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