Posted by Anonymous
I called Linksys to get help with my router and was told I had to buy a plan by a person I could barely understand. I will not be buying from Linksys any more. You've lost a long time coustomer. Congratulations.
Linksys customer service
Quickly locate Linksys technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Linksys page at any time.
- How to reach a live person:
- Press 1 three times
- Hours of Operation:
- Mon-Fri: 6am-8pm PST
Sat-Sun: 8am-5pm PST
- Mon-Fri: 6am-8pm PST
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- How to reach a live person:
- Press 1 for English then press # until someone picks up. Took me pressing # 3 times.
- Hours of Operation:
- 24/7
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
User Reviews
09
Dec
10
Nov
Posted by Anonymous
I recently ordered a new router from linksys. When ordering I made the customer service rep aware that I had relocated from Oklahoma to Arkansas. The last thing I said before concluding the conversation was asking the rep to repeat the shipping address. They advised me I should receive it in 3 or 4 days. On the 5th day I received a call from my realtor that the router was delivered to my previous home. I called customer service and after 45 minutes of getting the run around was finally connected to a supervisor. I told her that as a result of their error I would have to travel 200 miles to retrieve the router. The best she could offer was either to have UPS pick it up and bring it to my new address. I told her this was not an option because I should have had it yesterday. Waiting another 3 days or more was not an option. The alternative was for me to send it back to get a refund, or they would refund $15.00 of my purchase price. When I told her that $15.00 was unacceptable as it would cost me at least $50.00 to go to oklahoma to retrieve it not to mention my time plus the 45 minutes of my time on the phone trying to resolve the issue. I worked in customer service for over 20 yrs. Apparently customer service deteriorates when the call center is in the Philippines. It's been a horrible experience and I would recommend to all to avoid linksys at all cost.
31
May
Posted by Anonymous
I am TOTALLY DISAPPOINTED WITH LINKSYS CUSTOMER SERVICE DEPT. ON SUNDAY 5/29/16 I SPENT about 1 hour because the wifi connection to my laptop was NOT working. Before the tech would go further, she insisted that I purchase 'remote-in' service at $19.99, however, she NEVER remoted in!!!! Today I call customer service who has given me a rash of 'you know what'; I requested a supervisor and left on hold for 12 mins; so this is my next step. I DO NOT WISH TO MAKE THIS A LEGAL ISSUE BUT THIS TYPE OF SERVICE IS TOTALLY UNACCEPTABLE. JUST GIVE ME MY MONEY BACK!!!!!!!
15
Oct
Posted by dreemsnake
I would like to be able to contact customer service by email but they have no email addresses. Some of it is regarding feedback but I also have some problems with my account since I've been ordering Linksys products for years but there's nothing in my order history.
Linksys tech-support is the worst of any company I know. I recently purchased a Linksys EA6500 Smart WiFi Wireless Router AC1750 Dual Band 802.11ac from them. I had trouble with the set up so I had to call them. The first guy couldn't figure it out so we hung up on me. The second person I gave her my phone number so she could call me back in case we got disconnected. She also put me on hold and never came back and I was disconnected.
The next person walked me through something that worked temporarily, then failed after I was off the phone. The next guy said that everything the first guy did was wrong so he put me through something else and when it didn't work he put me on hold and then disconnected me. At that point I gave up and shipped It back.
The worst part was that every time I called the customer service reps went through a big long spiel about purchasing tech-support for a year. This took several minutes and then finally I could ask my question. This was so annoying.
I talk to tech-support with other companies and they are nothing like this. Most companies have email addresses in case it's something that needs to be addressed that way. But I don't know of any other company that spends the first several minutes selling you something that you don't want. And it was almost like a threat...they said that after my tech-support time is up there is no way they will ever help me again. This does not give you very much confidence in their products.
27
May
Posted by Anonymous
After spending over an hour on the phone the service rep told me my Linksys was frozen up (daa). I asked what he was going to do and he said it would required advance troubleshooting. Okay lets due it but no, we needed to do some resets. From the start will all this resets, plug in and unplugs I knew this was going to be a joke but I did it anyway. Being put on hold so many times bothered me because he came back on the line and had me do more resets. It might have partly been me in not understanding his commands, there was an accent that confused me. I also got to change a lot of my computer network adapter settings (which I knew was a mistake) and still - Yep your wright - It was still frozen which would require advance troubleshooting. I could tell the Rep was reading off a check list with no idea what was going on. I finally hung up the phone before I exploded and ended up frozen like my Linksys router. Never again with a Linksys product and I have been a customer for over 15 years as well as my company.
Lost a good valuable customer