ProFlowers customer service

ProFlowers is a web-based flower and plant retailer. ProFlowers fulfills online flower orders through a distribution network of florists and its own floral centers. ProFlowers rebranded as Provide Commerce and then was acquired by Liberty Media. ProFlowers offers customer service by toll-free phone and an FAQ's page on their support web site.

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Customer Service

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Phone: 800-580-2913

User Reviews

24
Nov

Posted by Sunflower


on 11/24/22 at 6:05PM

Sent a floral arrangement to family for Thanksgiving and they never
received it, although I received confirmation to the contrary, indicating
it was delivered the day before Thanksgiving, 11/23/2022. Either the
delivery person ripped it off or I was sent incorrect information. Customer service claims they will make it right by delivering it FRIDAY! What? Thanksgiving is the 24th. I thought it would be a nice
memento since we live thousands of miles away and could not join them.
Once again, I guess I thought wrong! I am just sick beyond words
Have always used Proflowers in the past with no problems but, of course,
that was before COVID.

25
Oct

Posted by Joan


on 10/25/22 at 9:50AM

Terrible

11
Jun

Posted by Melanie


on 6/11/18 at 6:31PM

I wanted to tell you how excellent the young lady (Melanie) was when taking my order for flowers today (6-11-18) 8:37-9:00pm. She was professional, pleasant , & ableto place my order wit accuracy . I missed being able to rate this order. But on a scale of 1-10 . I would give her a 10( higest ) The flowers & service I have received from Pro-flowers have been of top quality.
Thank you,
Mary Eskay

14
May

Posted by Forlorn


on 5/14/18 at 9:15PM

My daughters sent me flowers for Mother's Day .I received them Saturday.Unfortunately they are not fresh.I emailed on Sunday and sent pics and no response.I emailed again Monday and still no response.They say they guarantee at least 7 days.I haven't even got two days.So disappointing.This isn't the first bD experience.But at least last time they made good.Save your money!,,,,

14
May

Posted by Anonymous


on 5/14/18 at 1:15PM

I ordered flowers that was to be delivered on Saturday for mothers day to Kathryn Kinney in Tulsa Oklahoma. She,iz,very elderly and it broke my heart that my flowers were not delivered like I ask. You website now she won't get them toll tomorrow. Your service sucks. I paid for Saturday delivery. I paid a total of $67.95. I will never again order from you. If you are,wondering my order number is,. You would be upset if your order did not get delivered as promised. My order better be delivered or I want a complete refund. Again your service is horrible. I want to why it is taking so long. No notification to me that it was not going to be on time. No phone call. Nothing.

View all 167 ProFlowers customer service reviews »
Customer Service Ratings

Based on 108 votes.

2.8

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ProFlowers customer service news
ProFlowers to Offer THE BACHELOR Bouquet This Valentine's Day

ProFlowers' grower-direct model promises floral and plant expertise, on-time fresh delivery, a longer bloom, and empowered and proactive customer service. From the everyday to the most special of days, ProFlowers bouquets and plants promise a ...

ProFlowers Receives Barrage Of Twitter Complaints Following Bad Mother's Day Bouquets (PHOTO)

For every single mom or customer who received flowers and is not 100% satisfied, we urge you to contact our customer service specialists at 1-800-580-2913 and we'll take care of any problem, any issue with the flowers. Click through our slideshow to ...

ProFlowers Responds To Huffington Post Piece On Bad Valentine's Day Bouquets

We take customer service very seriously. ProFlowers is responding to every single tweet, every call, every Facebook post, and every email. We are addressing every single customer to make it as right as we can. We encourage any customer who is not ...

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