Ford

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I called today to the coustomer relations dept of Ford about getting ripped off by Town and Country Ford in Madison TN. What a waste of time. All I got was an apology and nothing except she did say she would leave negative feedback with the dealership and that they are all independantly owned. Well I own 2 f250 and 1 Ford Van BUT I WILL NEVER BUY ANITHER FORD OR GOVERNMENT MOTORS VEHICLE. I was charged for nothing $301.53 for telling me what was wrong with the 6.0 diesel truck. I had it hauled to another shop not FORD.

W D Mitchell 9/2/09 3:03PM

I have been leasing a focus for 2 years and 11 months and was seriously thinking of buying a new focus because Ford was the only car company not to take Federal bail out and my leasing experience was relatively stress free.

Then came the realization that my lease is up a full month AFTER the renewal of the registration. I asked Ford if they would repay me for the 11 months registration that I paid for a car I will no longer have.

The answer was no with a suggestion I turn it in early to avoid paying the registration fee. Ok, so I rush to make appointment to get the car detailed and arrange for inspection...only to learn I may STILL have to pay for the registration because I still have one more month on my lease and in that lease, the renewal is still my responsibility.

I then learned that I have to go to a particular person to make arrangements to drop off the car after it has been inspected and that person took numerous calls and tons of messages before he returned my call.

When he did call me back, he didn't know if I'd be charged for the registration anyway even if I did return it when the registration was still valid. He said I needed to ask Ford Credit...and seemed surprised and reluctant when I asked him to check for me. I am still waiting for him to get the answer and call me back.

I tried emailing Ford but they asked so many questions and wanted "facts" just the facts. And of course their phone center is only open when I'm at work.

IblameMax 7/20/09 11:37PM

Wilson Ford in Oregon is an A+ dealer IMHO. The staff was friendly and straightforward in spite of the fact the agreed upon price did not give them a large margin to work with. The customer service for the SYNC system took me one call and less than 2 minutes to get in touch with a live person who answered all of my questions. The 2010 Fusion SEL is an excellent vehicle - Keep it up Ford!!!

HimeyHimron 7/1/09 4:16PM

BEWARE OF JOE MEYERS FORD!!!!!!
Worst experience ever! VERY DISHONEST AND SNEEKY SALES MANAGER, MIKE RITCHIE. After spending hours at the dealership on a Saturday and hours on the phone during the following week, we finally agreed on a price that Wednesday. Our sales rep. faxed us the invoice with the agreed upon price that the SALES MANAGER (Mike Ritchie) approved. The following Saturday we went to sign papers only to find that the sales manager changed the agreed upon price by $3000 and tried to slide it by us, then blamed our sales rep. for the change. We have always bought our vehicles at Tomball Ford and when they couln't beat the price offered by Joe Meyers we decided to buy from Joe Meyers. What a mistake! Now I know why Tomball Ford couldn't beat the price Joe Meyers Ford gave us, they lied, they had no intensions on selling the truck to us at that price. I have ALWAYS had a pleasent experience at TOMBALL FORD and was always treated with respect. From now on I will ALWAYS give TOMBALL FORD my business. BEWARE OF JOE MEYERS FORD!!

unsatisfied 5/30/09 6:06PM

The worse sevice in my area. I regret buying Ford Bantam from Bridge Auto Makhado (Louis Trchardt).I booked for my bakkie to be repaired and they gave me a date after confirming that they got the replacement spare part in the shop. I drove 90km to their workshop to find that they do not have the spare part, they had to duck and dodge.
They promised to attend the bakkie the following day and they will call me as soon as the bakkie is ready. After waiting for thei call the whole day I decided to call myself because no one called me. On the third day I had to call again because the bakkie was still there and no one bothered to tell me how is the situation as they promised. On the collection there was no discount as promised( because of their delays) We had to lose three days for our work because of not having the vehicle.You try to speak to them they are so rude to you. Please this is a new South Africa.

Anonymous 5/15/09 1:26AM

bad customer service, poor quality of the product may be a reason of sales in snails pace...

Anonymous 5/14/09 11:35AM

I have had several Fords and their quality now is above Honda and on par with Toyota. If you haven't shopped Ford lately, you should. I have had Hondas and Toyotas in the past and they are far from perfect. I have a friend who has a toyota store and their service department is large and it stays busy. With the current state of affairs, I prefer to buy from an American company.

Anonymous 4/25/09 9:00AM

ford f250 diesel 2008
I WAS UP IN NEW YORK AND HAD TO LEAVE MY VEHICLE BECAUSE OF THE EGR VALVE...YES RENTED A VEHICLE TO GO BACK TO MY HOME IN OHIO AND NOW THEY SAY THE EGR VALVE IS ON HOT ORDER AND THEY HAVE NO DIESEL ON THE LOT TO BORROW PART FROM WHAT A JOKE. i HAVE HAD THE BUMPER REPAINTED ALREADY DUE TO MANUFACT DEFECT AND A SIDE PANEL REPAIRED DUE TO FORD MANUF DEFECT....WHY DID I BUY MY FORD??SOMEONE REMIND ME CUSTOMER SERVICE PLEASE HELP!!!! THTEY DON'T EVEN KNOW WHEN MY TRUCK MIGHT BE DONE AND NOW IT SITS 500 MILES AWAY FROM WHERE I AM NOW...WHAT A JOKE

MIKEINOHIO 4/15/09 9:32AM

Called to get a sales brochure on the 2010 Mustang. By far some of the ABOSLUTE best service I have ever received in my 62 years on this planet!

Anonymous 3/25/09 1:59PM

The most unhelpful department I have evver had the misfortune to use.

Anonymous 1/14/09 10:39AM