BMW

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I’ve owned 3 Bmw’s and have been overly pleased with the quality of the car. My latest car a new 335i was giving me this screechy, grinding sound when I would go forward. The dealer has had the car 3 times for a total of a months time and the car still makes the noise. After the last service I got the usual e-mail inquiry about my service. I clicked I wanted to speak to someone not only at my dealer but also at BMW about it. A week went by and then I got an e-mail addressed to my Step dad (also has a BMW) about the issue. I wrote back letting them know it was me not him having the issue. I then received email from the Service manager also addressed to my step dad regarding my car. I also sent him a message with the same information. Since that first email I have yet to hear from BMW and I’m upset about the car. I spent 50 K and the car sounds horrible. I’m embarrassed to drive it sometimes especially when someone says to me “Isn’t that a new car?” I have had a few test drives of Audi’s and will be switching very soon. BMW doesn’t care about its customers, it only cares about money.

dantheman9922 10/21/09 6:57AM

Dear BMW Customer Service

Though I;m a huge fan of BMW and I'm fond of 2003 X5, I recently had the worst experience ever in the BMW Garage in Beirut Lebanon.
After agreeing on conducting a Revision on my car and not doing anything additional without my approval on the cost, they simply went on and did work worth 150% of the agreed cost...without informing me, then after long discussion one suggestion was to remove the parts they added... can;t believe it... anyway and since i didn;t accept to pay any additional amounts they released my car with a receipt and said they will contac me later for the invoice, which i insist on not paying on behalf of someone else's mistake...
The surprise was that when receiving the car it was nt cleaned ... there was an alert of "check engine soon" that they didn't check...
I learned my lesson and will never visit the BMW-Bassoul Hneine garage ever again...

Anonymous 10/2/09 12:44AM

I recently bought a BMW from David Aviles at Russel BMW in Baltimore, MD www.russelbmw.com and would like to educate others about my experience so that they don't have to endure what I've gone through. Not only does David Aviles NOT know the product he sells the customer service is non existent. Once the sale is complete and they have your money they forget you bought a car from them and are a customer. This explains why the Better Business Bureau has given the Russel Automative Group an F rating - the worst you can get. Don't take my word for it, check it out yourself before you consider buying from Russel BMW. Do yourself a favor and purchase your BMW from one of the other MD dealers.

Frustrated BMW Owner 9/29/09 7:34AM

On Sun. Aug. 30, 2009, my small comunity of Whispering Pines,13 miles n/e of Payson, Az. was being evacuated due to a forest fire, the Water Wheel Fire. We had no electricy, phone or cell phone service. I had never used my BMW emergency satelite service. In desperation, I used it that day. A very calm and kind gentleman named Patrick, answered, and placed a call to each of my two daughters in the Phoenix area so I could tell them what was happening. Thank you! Patrick, you and BMW were a life saver!

Paula Arellano 9/16/09 2:06AM

....i have owned bmw's over 30yrs. bought a 2008 535 from san francisco bmw. slick contract salesman suggested taking extra guarantee $2480 plus interest to increase coverage from 50,000 miles to 100,000. when we got readable copy of extra guarantee it excluded ALL mechanical problems. BMW refused to cancell/refund. they have stolen $2480 from their own customer. I got rid of bmw forever now drive new LEXUS... jimjim

jimjim 8/18/09 10:09AM

I bought a year old bmw 330i from Habberstad in Huntington, NY. My husband and I were told everything but the tires were covered under the warranty until 2011. For that reason we bought the car. Well Rob lied and now Alex Christophides (the manager) won’t do anything about it because ROB our salesman at Habberstad in Huntington NY, didn't put a note in our file. Don’t buy a used car from these salesmen. They are sneaky.

jd'agostino@msd.k12.ny.us 7/14/09 9:09AM

When you purchase a BMW vehicle, they say "Welcome to the BMW family". Let me tell you this, BMW does not care about their family. Owning a BMW is not what its made up to be. This is my biggest purchase besides from my home and the WORST experience ever. I put 900 miles on a 2009 X5 before the engine light came on. BMW of Stevens Creek is trying to fix the vehicle for the third time and its been 35 days and counting. I've complained to BMW of North America and requested for a new car. They are always waiting for status updates from either the service department, NJ, or someone else. The most common status update I receive is "we have left messages and are awaiting a call back". The process is just convoluted! Its bad enough that they manufacture defective cars. However, it should not take the company more than 1 month to say sorry and give you a new and working vehicle. Are the horror stories you hear about BMW are true!

davidn 6/23/09 2:53PM

Remsen n bay rige dealership merge took my 525I in at 9 waited. Left at 12 advisor said my car was next, called her back at 230p car still not looked at . Called customer service they said each dealership is indep owned this suck don't they have enough money to hire staff c.ing. dat so much money is paid for this car n warranty, oh for the loner car they don't have enough bmw of bay rige stink.

sunshine 5/26/09 12:50PM

I was treated with the upmost disrespect at the BMW located in Suitland Maryland. In fact,a sales manager called the police because I spoke my mind after he called me a"liar" in front of other customers and employees. His arrogant and haughty attiude assured me that I will never return to this store. And I will share this horrific experience with all. Also, I was told by one of the employees ther that this man has a history of confrontations with customers.

minor 5/26/09 5:57AM

My dream car was always a BMW. I was finally able to purchase one this past January 2009. Now, since i've gotten the car, i've been in a never-ending nightmare. Do NOT ever buy a car from Steve Thomas BMW of Camarillo, CA. The customer service is HORRIBLE. They are idiotic and rude people!!!

fed_up 4/1/09 2:36PM