BMW

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18 months ago I bought a BMW X3 from Kuni BMW in Beaverton, Oregon. During my 18 months of ownwership the car was taken in 8 times for a total of 45 days, for a recurring central locking issue. The central locking issue started 1 day after the car was fitted with an iPod adapter. After 18 painful months, Kuni BMW's solution to the problem was for me to buy a new car. I stupidly did so. I have had my new BMW X3 for 2 months and it has been in 3 times for the same central locking issue (which funnily enough started happening a few days after the car was fitted with an iPod adapter by Kuni BMW). My car has been scratched on several occassions in their care. I've also been called a liar by their president because he thought I was making the issue up and that it was just "user error" (ie: I didn't know how to use the key fob properly). That was until the issue was witnessed by their foreman. No apologies though, funnily enough and their service staff continue to ignore me whenever I come in. The worst mistake I ever made was to buy a BMW from Kuni BMW. I should have cut my losses after the first X3. Now I'm stuck in service hell with another defective BMW X3. Don't make the same mistake as I did. Don't buy a BMW and don't buy from Kuni BMW, in Beaverton.

bmwx3hell 8/26/10 8:24AM

I am extremely dissapointed in BMW/Mini Coopers service. This is my second Mini Cooper. My first one, I like to call "Christine" (from the movie) almost killed me and after over 30 times in the shop in Fort Lauderdale, FL they replaced the car. They did very good by me. However the first product, my 2006 mini, was a lemon.

Fort Lauderdale, FL BMW was an excellent shop, always willing to help and attentive and not enough good about them can be said. I am now living in Honolulu, HI and for lack of a better word their service dept SUCKS! Long story short, after being informed about multpile complaints against them I brought my car in for routine service at 18,000 miles (2008 mini). They said it would take a half day. I dropped off at 7 am, to pick up at noon. They called me at 6pm saying it was done. I went this morning to pick it up and it was dirty! Asked them to wash it and clean the dirty floors inside and the assistant service manager said "they already washed it but I'll have them clean the inside". I laughed and told her to have them wash it again then. It came out dirty, they didn't wash it! I could not find corprates number online but found this, called it and got a 20 something year old that barely had enough energy to answer the phone. After lodging the complaint I asked for the release dates of the new 2 seater coupe, as I was interested in purchasing it. She said she had no idea, to call the dealer itself, they would have a better idea. Does that make any sense? The company had no idea of the release date but the small time dealership here would? I will tell you, I will not buy another BMW. In three months I will go to Mercedes, Audi, or anything else at this point.

Con3234 8/25/10 1:00PM

I own a 2008 BMW X6. I have just over 25K miles on the car and it hase been in the shop 4 times for major repairs. The first 3 times the engine malfunction light came on an the car shut down in the middle of Nevada and we got the pleasure of several 4 hour tow truck ride. The last time happened in our driveway and the car had to be towed to Reno from our home in Truckee, CA. They have never been able to explain the problem, and obviously, they haven't been able to fix it.
When you pay $70K for a car you expect it to run perfectly. You expect dependable operation and if their is a problem you expect it to be fixed the first time. Unfortunatley, that has not been my experience with BMW. My current feeling is to ask they to buy the car back or I will have to seek relief under the californi Lemon Law.
It too bad as they used to be a great company. Given this experience, I will never byt another BMW!!!

Unhappy Customer 8/16/10 10:58AM

Feilds BMW of Glencoe IL. I cant even begin to describe how terrible they are. I own two X5 4.8's, and cannot believe this is how they treat a customer of nearly 200K in their merchandise. I would HIGLY recommed a Mercedes or Audi. NEVER again will I choose BMW. Its a shame that they are around today....

Anonymous 7/26/10 8:55AM

I have a BMW 523i model 2008. The service in Saudi Arabia is very bad, no one answer your question, no responsibility, they promise, but never deliver, even their customer services they don't answer you.

Wael 7/3/10 2:11AM

I purchased a 2007 Minicooper S in Germany in July 2007 with the understanding it included free shipping back to the US to a dealer near where I moved. When it came time to ship my car back to the states I found out there were only a few coastal ports and I had to pick up the car at the port at my own expense along with assessment of additional port costs, fees, leave time, and customs clearance. Since I moved to a Colorado posting this created signficant additional expenses that were hidden or changed by BMW after the purchase of my car. I am obviously unhappy with this poor customer service. BMW should be ashamed of retroactively changing their promises or misleading purchasers. I will never buy a BMW again. Service members buy an expensive BMW at your own risk of additional expenses.

COL Joe Coward

Anonymous 6/29/10 1:15PM

BMW Customer Service has always taken great care of me. Just had the pleasure of speaking to Maria and she bent over backwards to be of assistance. Was a pleasure to talk with her and she answered all my questions quickly and efficiently.

Steve61861 6/18/10 6:04PM

BMW Customer service is the worst in the business.

Anonymous 6/14/10 7:08AM

I live in Champaign Lllinois and the local BMW dealer TWIN CITY BMW located in Savoy IL. is just pathetic when it comes to service, I will drive 50 miles to Bloomington Illinois for service, seems the service manager at TWIN CITY BMW can't spell warranty coverage, so if you plan on purchasing a NEW OR PRE-OWNED BMW ,plan on driving out of town for service.

Anonymous 6/8/10 5:33PM

I've owed 2 x-5's the latest an 08 4.8i. the suv stops on a dime and is very fun to drive. the service center is terrible though. I can't believe they are in business. they couldn't make a shoe stink never mind work on a 80k car. New Country motors in Hartford CT. shame shame shame the worst in the business

Domination 5/20/10 3:04PM