State Farm customer service

State Farm is an insurance and financial products company based in Bloomington, Illinois. State Farm offers several different insurance instruments, but its flagship product is automobile insurance. State Farm offers customer service by toll-free phone, email and chat.

How to reach a live person:
- Press 2 twice
Hours of Operation:
- 24/7
Email:
- [email protected]
Customer service link:
- Click Here
Main Company URL:
- http://www.statefarm.com
Description:
- General information. For any specific information about a claim, for example, will need to call M-F 7am to 7pm.
  
  The phone number to the corporate switchboard is 309-766-2311.

User Reviews

Apr

Posted by Anonymous

on 4/19/23 at 4:48AM

Disappointed in state farm,was told our ck was cancelled,not so state farm tried to take the money twice our bank caught it and rejected the attempt.The my wife and I had to provide proof that we paid. Just got a reinstatement,so My question is did state farm turn my supposed policy lapse to the credit bureau? SAD at best.LIKE A GOOD NEIGHBOR STATE FARM IS THERE. POOR AT BEST.JOE NEUDECK.

Oct

Posted by Elaine

on 10/16/18 at 12:35PM

This email is to let you know that I have reached out to the GA insurance commissioner based on the time line on my repairs and the money paid out for such repairs. To my understanding as of today my vehicle has not been repaired and no one knows the status or why. I have talked to several of your paid employee's one of which who is listed as a team lead. Lauren. Lauren called me and stated she needed my assistance in getting a hold of Noah at the repair shop. Michael please be advised your people screwed this thing up from the very start back in January. My vehicle should have been totaled out. Had the necessary diagnostic been completed in January they would have seen this issue then. Please check my file in total per the latest check cashed and no repairs have been done State Farm has paid out at least ten thousand dollars on my vehicle again that I remind you is not repaired two months later. Only after I informed Lauren that the repair quote I was given was for twenty seven hundred did she make mention that she was not sure where I received a different dollar amount from. I informed her from my dashboard. It also showed that the check has been cashed already and again I say my car is still not repaired.

Lauren went on to say she had no idea why more than one of your employees would tell me they didn't know where the vehicle is because they do yet they can't seem to get Noah on the phone. I have received at least two calls letting me know that I would have to pay the difference in cost because my car was not at a preferred body shop. I let them know that would not be happening as I gave my verbal permission to have the car moved. Why was a check issued and cashed if the vehicle was never moved? As I explained to the insurance commissioner there is an exception to every rule. Please take the time and go over my repairs from January and the lack there of since August 27th and you will have a better understanding of what my concerns are. I am frustrated and outraged with how I have been treated throughout this whole ordeal.

I feel at this point to make this right my vehicle should be totaled out as a good faith gesture. If that is not possible surely you can authorize for a check to be issued to me in the amount of six thousand dollars, my vehicle repaired at your preferred body shop, all fees paid for storage if there is one and any and all rental fees be paid until my vehicle has been repaired and returned to me. No one had a problem issuing a check for well over four thousand dollars and has no idea why it was cashed and the repairs not complete. I have no confidence in your staff, no one took the time to figure this out. Everyone has just continued to pass the buck. This is your problem not mine. Your insured hit me and you need to send message to your employees to make the needed correction and make this right. Insurance is a BILLION dollar industry. Six thousand dollars is a drop in the bucket for the unnecessary and incompetence I have had to endure for two months that has only gotten worst which is why I am reaching out to you as a last resort.

I am over EVERY weekend a State Farm rep calling me and interrupting my weekend before it even gets started. I would like to have the vehicle declared as a total loss and a check deposited in my account for the fair market of today's value or at the very least a check issued to me in the amount of six thousand dollars, my rental paid, storage fees paid, that amount is more than enough to cover the repairs and compensate me for the inconvenience I have had to endure. Not that your employees know but this has had my blood pressure up and cause me not to do my job effectively. This is unacceptable and should not just be corrected with the car being repaired and we apologize.

Let me say again insurance is a billion dollar industry and has more than enough capital to correct this the right way after such gross negligence has taken place. I personally still feel like some form of fraud has taken place. If I was unsure I feel like when Lauren one of your managers called she confirmed it by saying she was not sure why I would have been told that you didn't know where the vehicle was because you did know. That made no since at all, Margret called me on Oct 5th canceled my rental car and stated she did not know where my car was and she was not the first person to contact me and say that State Farm had no idea where my vehicle was. I still have the voicemail from Larry that came a week prior to Margret calling saying he too had no idea where my vehicle was.

Michael I truly hope that if you yourself are not reading this that your staff or someone who takes care of your affairs will look into this matter and agree with me that this was not handled correctly back in January and that it certainly was not handled correctly in Aug. Time is of the essence I look forward to hearing from someone immediately as I stated your staff has canceled my rental yet again pending someone physically going out there to find out what they should have known two months ago.

Nov

Posted by Anonymous

on 11/9/16 at 4:51PM

I have been with State Farm for over 40 years. A few years back, I had to change agents and things went downhill from there. I have pulled all policies away except for a motorcycle. I received my last statement and paid for six months. The next month, I got another bill for 6 months. I called the toll free and was told it was fine and I am paid thru December. Today, I received a notice that I am being cancelled for non-payment. I called the toll free number and was told they have NO PROOF I paid six months. I said I did. They said well, they see a payment but since I didn't pay the whole year, I am being cancelled. I said I talked to a rep in August and was told all was fine. NO notations on account and I didn't talk to anyone! A supervisor claimed there is no one I can call who can look at my account and see that I am paid til January!

Oct

Posted by Sogun22

on 10/25/16 at 4:58AM

I am a state farm client and have received the worst company to client relationship ever I have had hail damage on three occasions I have been cursed yelled threatened deamed and discriminated against my disability by 3 state farm employees one a number of occasions ( Bruce Kittermen rapid city SD, Troy Cook Denver CO, and Shane Brown Denver CO) a fourth employee has made me seem like a liar and a con attest to a local business in rapid city SD he is a claims estimator ( Doug Aspen) I am being forced to pay my bill by phone with a cc which will add a fee my car is now considered a total lose salvage title if I try to sell it which I did not agree to or sign anything to state it as such I have not been payed out on any of my two identical claims paperwork July 25, 2016 paperwork and August 16, 2016 Paperwork are identical with just a add note that the damage for the July 25, 2016 was previous with no new damage on August 16, 2016 which I have glass and another estimate from a hail specialist in rapid city SD reporting about a $2000 defence all four reps saying my damages where cause on July 18, 2016 when I had no coverage but I was suppose to because of my job at the time Bruce Kittermen claiming he had no knowledge of my disability however have 2 loan paperwork one filled out by him at his desk In rapid city SD and another by one of his agents over the phone which both have source of income for me listed as ssdi which is social security disability income and Shane Brown along with Troy Cook both claiming I am a liar about the storms after I have sent radar images and other supporting evidence one the words of Bruce Kittermen saying both the July 25, 2016 and the August 16, 2016 storms hit the south of rapid city with Bruce Kittermen saying and I quote I don't know if you where hit I am not a weatherman. As well as Bruce Kittermen swearing Infront of my 4 year old daughter while on a conference call with Shane Brown and threatening to physically remove me from his office after discriminating against my disability in the same meeting. I did have one person try to handle my claim and pay me out for my damages for my claim on August 16, 2016 by telling me to fax a copy of my title in however I received a call ten minutes later from Shane Brown say I have your claim again I will not be reviewing it and I will be denying it immediately. My total condition adjusted market value was suppose to be $4,473.00 sales tax $178.92 deductible -$500.00 and net adjusted value $4,151.92. I have tried to talk to a high up manger several times I have tried to escalate my claims with no return info while being told they have 72 hours that they have to contact you back in. I have been told they is no way to contact the hr department or higher personal I only found your email by conducting my own searches which lead me to state farms 2016 code of conduct with your name as CEO and then searched your name for a way to contact you which of course I did find finally after about 2 months of looking on my own no one in state farm gave any information on you or anyone else to contact I would very much like a replay from you with a course of action taken also if my car is now a salvage title it will do me no good so if that is the case I will need my hail damage payout and I would like an apology letter for all involved to discuss with my disability consoler and just to let you know I have been meeting with my consoler to discuss how I am wrong why I am a criminal in the eyes of the state farm reps involved how I am to go forward with doing business at the location that Doug Aspen made me appair as a dishonest criminal person and how I am the bad guy due to my dealings it will take some time to correct my thinking about myself with this manner

Sep

Posted by Anonymous

on 9/3/16 at 2:54PM

I have been a customer for many years! Not a happy customer now! My car a2010 Chev Impala was flooded on Aug12 2016! My car has yet to b picked up & inspected so I can move on to more important issue, like repairing my flooded home! I have been a customer of Roger N n Independence La for years! I am considering dropping State Farm when I purchase my next car!!!

View all 246 State Farm customer service reviews »

State Farm customer service

Customer Service (Insurance)

User Reviews

Apr

Posted by Anonymous

Oct

Posted by Elaine

Nov

Posted by Anonymous

Oct

Posted by Sogun22

Sep

Posted by Anonymous

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