United Healthcare customer service

United Healthcare is a health services company offering mostly health insurance products. United Healthcare was one of the first companies to offer a health maintenance organization or a HMO business model. United Healthcare offers customer service and support with use of an online form only.

How to reach a live person:
- Say "representative" two times following prompts
Hours of Operation:
- This information has not been added.
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Email:
- This information has not been added.
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Customer service link:
- Click Here
Main Company URL:
- http://www.uhc.com
Description:
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User Reviews

Oct

Posted by janet

on 10/25/23 at 7:50PM

Been a member for many years: Was severely poisoned while forced to spend 3 days in a hotel room that was full of raw sewage. The hotel had been hacked and were not aware the room had been blocked off. They refused 3 times to move me. 3 days after returning I developed a serious strangling cough. 6 days after returning home I had many severe stomach symptoms which lasted, at first 3 1/2 weeks. 2 visits to primary, antibiotics and stomach cramping meds help, I could not sit up. It has returned and when I saw a GI specialist today, he realized that I have a very serious situation. Exposure for so long to raw sewage can cause DEATH! The medicine he prescribed IS NOT COVERED by you and my charge was over $1k for the necessary, needed for life, medicine. My pharmacy called the Dr. and asked for another med. It WAS NOT COVERED either! Why do you not cover necessary life saving medicine. Do you wish to be held responsible for my death? I guarantee you will be heavily sued. When I called this evening, I was on the phone over an hour with totally incompetent employees. Especially Kirn, a supposed supervisor. Worst supervisor I have EVER spoken to. She was mean, rude and provided no compassion or any kind of assistance, just made me angrier and not wanting me to do business with you anymore. I also spoke to a very young black woman in the pharmacy dept. She could not understand english but is not a foreigner just lacks intelligence. I had to tell her 4 times to connect me to an agent and she would only respond by speaking of the pills, she does not have a clue about her job and does not belong in such a sensitive area. She also wants me to find a company that will cover necessary meds for life!

Oct

Posted by ninx

on 10/12/23 at 10:27AM

There is a huge language barrier. Every time I call I cannot understand anything. It's not the person's fault, they are nice. It's United Healthcare fault for hiring people that don't have a good command of English yet. Customer Service is extremely important when you're talking about your Health, your medicine, etc...I'm not getting critical health information I need because I can't decipher what's being said. It's been going on for years and there does not seem to be a way to speak to someone in charge. UHC needs to screen prospective employees and make sure their English is up to par. I get a knot in my stomach every time I call because I know what's going to happen. Completely unacceptable. For a Covid shot she told me I had to go to the doctors office to get it. For the RSV vax she told me I needed a doctors note. Do you realize the confusion I went thru? I need help right now to get a waiver on a Rx refill because im going out of town. I called 3 times and could not understand what she's saying. Im getting nervous now, im leaving soon. This is totally unacceptable. I seriously need help about that waiver. Im sure the customer service people are nice, this is in no way their fault. You're doing a pretty bad job, UHC.

Jul

Posted by Mel

on 7/18/19 at 1:53PM

@askUHC To you we're just another pair of angry customers. To us, we're a loving husband and wife who have been trying to conceive for 4 1/2 years. We tried an abundance of natural remedies, exercises, diet changes, and nothing worked. We then started taking prescribed medications that would help us to conceive. Nothing worked. It was after 1 1/2 years of being on Clomid, being told that IUI would more than likely not work for us, and another year of being told that our insurance did not cover IVF, and couldn't even afford the payment plan, that we finally caught a break. We had new insurance, a better insurance. So we thought. I called the insurance company on 6/3 and I spoke with a representative. I asked her specifically if IVF was covered and asked her to repeat herself (3 times at least). As soon as we heard that, we scheduled our consultation with a Reproductive Endocrinologist 9 days later. We acted immediately. We received a binder that went through every single step of our IVF process. I had to receive clearances from a cardiologist due to past health issues, we scheduled multiple appointments for multiple testings. We paid $30 per visit. We were only a couple weeks away from starting medications to prepare my ovaries for stimulation. The doctor even said we may be able to have our procedure in September. Just a short two months from now. But this morning, I received a message that said we would have an estimated out of pocket cost of $11,262 with additional incurred costs because IVF is not covered under my policy.

There I was. Sitting on our bed. Staring at the wall with a billion thoughts in mind. I called the insurance company. I told her about my previous conversation with the representative who told us that IVF was covered. She placed me on hold. I could tell by the tone and speed of her voice that she was going to tell me something completely opposite than that I was told. She told me IVF was not covered. The moment she said those words, I felt the biggest lump in my throat spool out into tears on my face. And then she said the words that I have heard so often. Words that should comfort, but are more like a knife cutting you and a constant reminder that you and your husband are still no closer to having a baby of your own. Stammering with empathy, "she said "I'm so sorry. I'll pray that things get better for you".

I asked to speak to a supervisor before I could no longer speak, hoping that maybe the representatives were wrong. Maybe the supervisor could tell me something different. By the time the supervisor came to the phone, I had calmed down. With my voice going from a shaky feeling to a rattle that you could barely understand, I asked her to verify if this information was correct and told her that it was not fair that we were provided this information, proceeded with the procedure, and are now being denied because the information we received was wrong. I told her how painful it was to continuously try month after month to conceive only to read a negative on a pregnancy test every month. To go from excitement to test every month, to not bothering to buy tests at all anymore. To have to hear someone say "we weren't even trying!" or tell us "just keep praying, it will happen". To hear your daughter tell you she wants a brother or sister.

Her response was, "I'm sorry that this has happened, but it's not covered. We can give the representative a write-up if you would like".

Our dreams of having a baby were given and taken by United Health Care Insurance, but she gets a write-up. And we walk away with nothing but more heartache.

I expected more from United Health Care. I expected more compassion. More something. Instead, we're left trying to figure out where to go from here when we have no other options.

I'm disgusted by you United Health Care.

Sep

Posted by Adre

on 9/15/18 at 6:02AM

Yes the service is awful, we all are unhappy we all post our comments and thoughts but nothing change! We keep paying GOOD MONEY for a bad service.
Same story with physician services. Very unprofessional for something so important as our health and well-being

Oct

Posted by Anonymous

on 10/17/17 at 9:49AM

I need the name Lawrence Wagner removed from my phone number

No one on your customer service team has any other solution other than adding my number to your no call list.

Unfortunately, I am a client of yours also.

Charlotte Manley

08/03/1964

View all 212 United Healthcare customer service reviews »

United Healthcare customer service

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User Reviews

Oct

Posted by janet

Oct

Posted by ninx

Jul

Posted by Mel

Sep

Posted by Adre

Oct

Posted by Anonymous

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