Geico

Click here to add a comment for this listing.

I have had good service with Geico at times and other times it has been unbelievably horrible. The problem seems to be their inadequate training and their companies dishonesty...

One of the scenarios has been that I'll call and tell a customer service rep that I'll be paying on a certain date, and to please notate it... They then tell me they have placed the information in their computer, and that all is well...

Then when I call the next time to pay, I come to find out that there IS NO NOTATION ANYWHERE. MY SERVICE WAS EVEN DISCONTINUED ONCE... that was until I'd made enough noise and complained to various departments.... IT took me half a day of my time to straighten everything out.

Another Scenario: I'd had an accident which wasn't my fault. Geico had even told me that it wasn't my fault. All of a sudden a couple of months later my bill went up substantially.... I called and they told me that the accident was my fault. I was so angry that I called many departments, and after a whole day on the phone, they told me that the accident wasn't my fault... and lowered my car insurance bill to what it should of been... YIKES. What a pain!

Unsatisfied Customer 11/16/09 8:32AM

Today, Thursday, September 17th GEICO was not helpful!! I understand that my daughter's car was not COVERED by Geico under my name for road side service, but GEICO left us hanging..... NO HELP!! The rept connected me to a road side service company and they were too far away from my daughter's home.... so we were just left. I usually have good customer service from GEICO, not today and I am far away from home. Of course I am grateful for my road side coverage, I just thought that I would have the opportunity to use this service if I was in the car or I needed this car as a means of transportation.

Matthews 9/17/09 11:39AM

I am extremely happy with Geico's customer service. I've used them three times for road service in the past three years and all three times they have been consistent with great customer service: from the staff taking the initial call to the tow truck driver. It's truly amazing how a national company can keep the appropriate parties in the loop when a local company can't even keep track of one service repair man. Geico's training program and communication skills are definitely top notch. You must treat all your employees well because it has a trickle down effective to the customer...just AWESOME. Keep up the good work!!

Happy Customer 8/3/09 9:35AM

My husband is in the United States Air Force and we are stationed overseas. We were hoping to get insurance from Geico. We've both had 2 car accidents when we were teenagers, but it was over 3 years ago and they are completely off of our records. Geico gave us a great quote, said they would insure us, and everything was fine. The next day I had 2 very rude voicemails from a man named Ron who works at the local Geico office who gave us the quote. In the first one, he was saying he could not insure me, and he was "sorry, so so very sorry." (Very smart ass as he is saying this) The second one, he is saying he CAN insure us, but due to my driving record our payment would be more expensive. He then called me again and told me everyone at Geico was "very impressed with my driving record", chuckling as he says this. (Note the sarcasam once again) He continued to tell me that I had a violation recently. I told him I didn't, and he continued to argue with me. I DID NOT have a violation recently. My last car accident was over THREE years ago. HE IS PULLING THIS INFORMATION OUT OF HIS A**. He then told me, "Look, we can insure you. Try not to hit anything else, okay?" I told him he was being very rude and my husband would call him as soon as he returned home from work, then I hung up on him. I then called my old insurance agency back in the states who could find nothing of the violation he was talking about. I also called the DMV and they couldn't find anything either. After that, I called an 800 number to file a complaint and the woman I spoke to was very nice, thanking us for our service to the country. I also spoke to Ron's wife, who apologized for her husband being such a mess up, and who works at a different local Geico agency. She rechecked my driving record and found N-O-T-H-I-N-G on a recent violation. Pretty much, don't go through Geico in Mildenhall, England. Go through Lakenheath. It's not everyone in Geico Customer Service who deserves to go to hell. Some of their CSR's are jerks, while others are pretty nice. Have a nice day :)

Anonymous 7/31/09 8:16AM

I had an accident on Aug. 29, 2008. I have been a Geico customer for years and years. It was not my fault. I was hit behind by a 3 time DUI, but Geico still has not settled with me. My attorney says, Geico is trying to only settle with customers with pennies on the dollar. I pay them almost $300 a month, every month for years. And now that I have had an accident, they don't want to pay the claim. This is rotten business practices, and believe me I have been waiting for 11 months for my settlement to be done, and Friday 10th, they pulled out of trying to pay me, and now won't. I have written State of Florida Insurance commission, my attorneys, and Geico. I will not be silent. They are cheating me and many others. For every day I go without my full settlement, I will figure out some other way to get "their" attention and the public's. Next I think I will contact the television "rip-off" departments and see if they will investigate and let the public know what crooks they are. I am angry, hurt and disgusted at their business practices. Geico has thousands and thousands of customers and if they rip off just 10 % of their customers, that is a whole lot of money people are getting robbed of. They just prolong, and prolong the settlement until people just take whatever. Well, I won't! I've paid my dues, and I want what I am entitled to...the WHOLE amount.

Pat Champion 7/11/09 10:11AM

I was in a fender bender. I called Gieco. The accident was my fault. I spoke with Baron (Tucson) and his supervisor Nikki. I have rarely seen this type of customer service. I was treated like a million dollar customer. He was polite and put my needs over the companies. He had all of the solutions I needed and took excellent care of me. Honestly, I expected lesser service with my inexpensive rates, Baron proved me VERY wrong. What a wonderful experience, I will ALWAYS be a Gieco customer, plus I love their commercials!

Dalton Jackson 6/12/09 12:08PM

Fantastic service! A 10 in every way.

I spoke with courteous people, who were patient while I looked up answers to questions and did their best to make me feel at ease.

They took the time to answer all of my questions and made sure I understood the claims process.

I especially liked that I was not on hold or on the phone forever trying to get to a real person.

Grandma Lizzie 5/29/09 2:49PM

This guys rock. It's hard to find competent people in customer service these days (any industry). These guys know their stuff and always seem to be very expedient resolving issue...Try them.

Matzero 5/27/09 7:46PM

I have been with Geico for 10-12 years. I have always been so impressed with the customer service. There are so many insurance companies that say that they can beat Geico's price - but, I can't imagine that another company could match the customer service!! I work for a large satellite company and am responsible for the service provided by several Call Centers on the East Coast. I WOULD LOVE TO KNOW THE TYPE OF TRAINING THAT GEICO OFFERS TO PRODUCE SUCH EXTRAORDINARY CUSTOMER SERVICE SKILLS. IF A MEMBER OF YOUR TRAINING DEPARTMENT HAS A FEW EXTRA MINUTES - I WOULD LOVE TO TALK WITH HIM/HER !!

Anonymous 4/30/09 8:38AM

4/27/2009: GREAT JOG GEICO! I have been a GEICO customer since the 1960s and it's been all good stuff. Recently, a deer ran into the side of my Mustang GT. Everything GEICO did was perfect. CSR Mindy Miller processed my telephone report and she demonstrated a very professonal, helpful, and caring response. Rudy Tuesdale was the GEICO adjuster and he was GREAT recommending that I consider using GEICO Auto Repair Express in Florence and explaining its repair guarentee. GEICO's Bobby Henderson and Danny Jenerette at Auto Bodyworks of Florence (Auto Repair Express)met with me at the repair facility and agreed to use genuine Ford parts without hesitation. The accident happened on Tuesday and I had the Mustang back the next Tuesday. GREAT job GEICO by a GREAT team of customer representatives. s/ John Harlow Fork SC :-)

johnandcoleenweb@hughes.net 4/27/09 3:23AM