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Customer Service

Phone:
800-275-8777

How to reach a live person:
Press "#" until you get to the main menu
Speak "agent"
When the system asks for more information just speak "agent" again

Hours of Operation:
24 hours 7 days

Email:
This information has not been added.
Click here to update this department.

Customer service link:

Description:
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Click here to update this department.

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  User Comments  
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There is a postal strike in England, Great Britain, the UK...and it threatons to go on throughout November. Our Post Office does not seem to know about it. Therefore all our mail going there is being held up or not delivered. Someone needs to tell our postal employees how to answer questions about how we can get our mail from the US to the UK and actually DELIVERED.

migold 11/2/09 12:33PM

I have had 3 packages over a peroid of 5 months not make it from Atlanta to my city (shipped priority mail)I live only about 1 from Atlanta. Its tracked leaving Atlanta and no more information after that. You call and tell the post office and nothing happens. How hard is it to find out whats going on with a route thats a straight shot from its last scanned destination. Guess what? You dont get your money back just a customer service rep that rude. Oh and just to add priority mail is not a guaranteed 2 to 3 days it can come in as slow as parcel.

USPS-SUCKS 10/31/09 9:54AM

I just called customer "service" to request that my mail be delivered to my PO box (after vacation hold, it should have been restarted days ago). The agent set up a case for next day delivery. I then requested the telephone number of my post office, which was provided along with the information that the case was being voided. The agent then hung up on me. The number I was given was no longer in service. When I tried customer "service" again I got the "system down" hang up message. Trying again this time starting the call by begging that I not be hung up on, I was told to call back to get a coworker whose system is up. They aren't "allowed" to transfer calls.

Customer not serviced 10/23/09 11:21AM

I called the customer service and they hung up on me because their systems were down and my question didn't regard their system. If they hadn't hung up on me right away they would have known this.

Annoyed 10/7/09 9:40AM

I HATE THE POSTAL SERVICE. I order 3 packages from amazon. Now we all know that sometimes the postal service have delays and what not, but they can't even admit that they made a mistake that they delivered 2 of my packages to the wrong address. Now I am out of what I ordered and out of money thanks to them. They won't even refund me my money back. Can I sue??? You can't tell me that someone on my street took 2 of my packages, but I received my letter mail and other package 3 days later. Plus, any other package i've ever gotten, I have received. That is straight bs!!! Seriously! Can I sue??? Help!

reese 9/21/09 7:03PM

Over all rubbish, i live in the uk and they say they delievered the item 1:18am past midnight. Emailed customer service they did not help at all, for some reason cant get through when trying to call had to claim my money back through paypal for I never recieved the Item.

missuk 9/18/09 1:41PM

usps runs on its own money not ur tax money, get your facts right.

Anonymous 9/17/09 9:45PM

TWICE IN ONE WEEK LOCAL POST OFFICE 07763 IN NJ WAS NOT OPEN TILL 2:00 PM. AS A BUSINESS PERSON WHO NEEDED TO SEND TIME SENSITIVE MAIL, I WAS "SOL". SHAME ON YOU. THIS IS MY TAX MONEY AT WORK??????

Anonymous 9/8/09 9:05AM

horrible customer service. They don't care to solve your problem. If they don't know the answer they will basically hang up on you. I have a brief that was supposed to be delivered but wasn't, they just told me that they didn't have any further information to provide when I asked how I could receive my mail.

Anonymous 9/5/09 6:01AM

24 hours? Yeah right. Despite even saying so on their site, every time I tried to call and do something different, it would say that they were closed. My package is getting returned because it was deemed "undeliverable" and the "track and confirm" page didn't update to say that until AFTER the offices were closed, so I couldn't stop it from being processed to get sent back. What pisses me off the most is that it's taking so little time for it to get sent back, but it took a day and a half for the package to get to my city from Chicago when it takes between two and a half to three hours to get from there to here. I'm hoping to stop it before it gets sent back to the sender, since it's from overseas, but I don't know, since I'll have to wait until nine am tomorrow.

thunderwitch 8/14/09 8:45PM


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  User Rating  
Based on 310 votes
1.8
Customer service rating:
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