Hertz

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I rented a car this past weekend and when I drove out of the Greenville/Spartanburg (SC) airport parking garage a Hertz employee popped out from behind a large SUV a took a picture of me driving away in the car. Did I sign something with some small print which allowed a stranger to take my picture? Plus, I had just walked by this gentleman while walking to the rental car and he said NOTHING to me. I am waiting for a call back from the local Hertz office to discuss this with a manager. After reading some of these other comments, I wonder if I'll ever hear from anyone?????

Anonymous 8/31/10 5:52AM

I encourage any person seeking a rental to first read this. I'am in Tennessee, Nashville to be exact. I rented a car from a Hertz outlet in the Madison area of Nashville. I was mislead to get the protection coverage for what was to be a week and turned out to be three weeks. I have yet to resolve this issue with Hertz and hope no one will go through what Iam going through. I suggest that if you are looking for a rental car please run and not walk to another car rental service.

Anonymous 8/30/10 5:36PM

I completely agree. The worst "customer service" support I have ever encountered. I waited for atleast 30 minutes every time I have tried to contact them. After endless holds, I was transferred over and over again to other departments every time I tried to explain what I was trying to resolve. Nobody knows what they are supposed to do.

ana 8/19/10 9:05AM

terrible customer service; unable to reach anyone without being on hold for extended periods of time > 30-45 min
Last time I'll rent from Hertz or Hertz Advantage

Anonymous 8/14/10 12:18PM

Very bad experiance on my first rental with Hertz . I rented the car for 8 days and dropped the key at the location since their office was closed after 12 pm Saturday . The charged me 2 more extra days ( Sunday and Monday ) also , I added one extra driver .At the time of signing the contract nothing was mentioned abt additional charges ,but once I see the final bill they added $65 for the same . Upon asking then abt these charges they were very rude to ansmer me saying you signed for all ... extremely poor experiance and I will never rent from them again .

Mahesh 8/12/10 7:54AM

I recently rented a car from Hertz through AAA insurance. Everything was covered through my insurance and I even informed them that I did not want any extra costs because I wanted everything to be covered by insurance. The woman asked me about a 15.00 per day insurance charge that I DENIED! She then had me sign the sheet and initial in two spots and stated that was so I accepted the vehicle the way it was. I now have a 305.00 charge on my credit card...and they stated that I initialed the paper for this 15.00 per day charge. I see small claims court in my immediate future since they aren't being very cooperative.

Anonymous 8/9/10 8:36PM

I was charged for a day over the time I used the car! It was a Yaris, a piece of junk.(i.e.The automatic windows didn't work in 80 degree heat)The GPS didn't work. I was told the rental would be 296 dollars for 4 days with a 20% discount from my bank, but the total charged to my bank account was $588. And the automated phone system is really a nightmare! I now hate this company and will never ever use it again in my frequent travels. They are rip-off artists! I am surprised at how low they have become since Ford sold the company. I shall use their brand of false advertising from now on as the number one example of scam artistry in my Critical Thinking classes. (I am a professor at a major college.) I will use this experience for good, and in the end, it will have been worth the experience, after the shock and sting of the dishonesty.The benefits to my students will pay off in the end. Thank God there are alternative rental companies!

Anonymous 8/9/10 1:35PM

I stopped in to the Madison TN location to inquire about a one-way rental to IN and the price had doubled in 4 weeks. I had rented a one-way in IN and needed to return to pick up my other vehicle that had been disabled. The employee was not at all concerned or cared and when I questioned about the price that had doubled in 1 month he only said that's what the computer screen says and that is what I pay, period. I ask for a manager and he promptly told me that the manager would do the same. I was very upset and went to a competitor and got a very good deal.

Anonymous 8/8/10 3:33PM

I am not happy with Hertz rental place at Portland Airport. We rented a van from one Wed. afternoon and returned it the next Tues. night around 8:30. Not quite a week. We did forget to fill up, realizing it when we got to the airport. We was already in a line return and could not leave. No one was there to leave the keys with just a small note to read on the side of a place. Said to drop them in the box. I did not like just leaving it like that, could have said anything about damage to it. As it was there was over half a tank and then they just automatically charged our credit card for $100. for fuel and service it said. The main thing I was upset about is that it said there should be someone there to take returns till midnight and no one was around. Saw several other customers wondering what to do.

Anonymous 8/3/10 3:36PM

Hertz has totally gone to the dogs in the last two years. I am a 5-star gold club member. They are often out of cars, computers down, can't get receipts after hours at O'hare without standing in line forever, one guy at the counter versus 10 customers, and so on. They are slow, rude, and obviously a bottom-feeder employer. It us rediculous and makes business travel a nightmare. I spend $10,000 to $15,000 a year on rentals. It used to work fir me but with Hertz- NO LONGER!!!!

Anonymous 7/30/10 1:07AM