GameStop customer service

Gamestop is a retail chain of video games for sale or rent. Gamestop also offers console systems and other consumer electronics. Gamestop offers customer service by phone email.

How to reach a live person:
- Hold on through prompts will take you to a customer service rep
Hours of Operation:
- Mon-Fri: 8am-9pm CST
  San-Sun: 8am-8pm CST
Email:
- [email protected]
Customer service link:
- Click Here
Main Company URL:
- http://www.gamestop.com
Description:
- This information has not been added.
  Click here to update this department.

User Reviews

Mar

Posted by Anonymous

on 3/28/20 at 10:42AM

During the coronavirus apparently you can still collect money but do not honor your contract agreement for warranty?!?!? I was refused an xchange under any circumstances during the situation. If I pay for a warranty it should be honored. I will no longer be doing business with GameStop in the future due to this.

Nov

Posted by Anonymous

on 11/12/19 at 8:30AM

When I tried to buy something with a GameStop gift card online, it said that the transaction is cancelled and to use a different payment method or contact customer service. Please fix this problem

Oct

Posted by gruntssgtusa

on 10/4/19 at 5:27PM

I purchased a new Xbox online, paid for their express shipping (1-2 days) at an additional $8 bucks on top of the hundreds for the Xbox, it took 6 days to arrive instead, and worse still, it is beat up, scratches on exterior of console, literal knicks in the side showing different colours. Yes the game system does still work, but it is obviously used, not new as was sold. and to make it worse, i could pay to have it shipped back for them to "verify if it is scratched up and used as I claim". hell i could take a picture and email it easier, i have had it for less than 3 hours, and the systems looks to have been in a kids room for a year, completely ripped off, and now i get to pay more to return it! All because it was 40 dollars cheaper than amazons, I am going to stick with amazon going forward, Amazon does mess up sometimes, but they never make you feel like you did something wrong, they just fix it. Mean while they where happy to take my few hundred dollars. What a waste of time and money, and i was excited looking forward to my brand new gaming system. the persons I spoke with were complete blowhards. Don't trust this store unless you physically walk in there to make a purchase, atleast that's the way I am going forward with regards to Gamestop.

Mar

Posted by Anonymous

on 3/24/19 at 6:13PM

In your gilroy store refused service to us all we wanted was to purchase a charger but she claimed the wouldn't they were closed ( doors open ) that's fine gave my business to Best Buy next door

Mar

Posted by Anonymous

on 3/22/19 at 11:48AM

My son and I went in to trade in some games , he was going to buy more games and she made us go to the back of the line so she could help other custmors , to me this is in acceptable and very poor customer service , and to top it off we were the first people even in the store, I'm not happy at all, even tho there were more people in there we should of been helped first! I'm very in happy with this her name is Kaydee 609727,

View all 234 GameStop customer service reviews »

GameStop customer service

Customer Service

User Reviews

Mar

Posted by Anonymous

Nov

Posted by Anonymous

Oct

Posted by gruntssgtusa

Mar

Posted by Anonymous

Mar

Posted by Anonymous

Customer Service Ratings

Get Immediate Help

Returns & Refunds

Got an Idea?

Corporate Office

Customer Service Scoreboard

Hours of Operation

GameStop customer service news

Related Companies