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Napster

www.napster.com
Please find Napster customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Napster listing at any time if you have new information.

Customer Service

Phone:
800-839-4210

How to reach a live person:
Press 3 at first menu, 3 at second menu, 2 at third menu and 2 and fourth menu.

Their system doesn't allow you to enter selections until their recordings prompt so you need to listen to them all the way through.

Hours of Operation:
Mon-Fri: 9am - 10pm EST

Email:
This information has not been added.
Click here to update this department.

Customer service link:

Description:
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  User Comments  
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i can't play my music anymore, because my subscribtion ran out. i paid money, to download songs. because of that, i should be able to play them whenever i want. it's not fair for me to pay more money, just to get my music back. i want you to send me your phone number so i can complain. i bought the music i should be able to download my music, whenver i want. not happy with your site right now. i only can play my music for 30 seconds. because you want more money, you must be a scam. give me your phone number so i can complain to you. my sign in name is debbybutler1969. i deserve to be able to play my songs. i already paid for it. you are really pissing me off. good customer relationship. hell no. you better let me access my music, otherwise i will be so pissed off with your site. you have my napster login, please restore my music. i paid for ithates your site for giving me a hard time and not being able to listen to my music. i want your phone number, god i'm so going to complain to you, give me my music back, i paid for it. not cheap.

debbybutler1969 7/16/10 11:38PM

Napster's customer support is terrible. It is next to impossible to get someone on the phone to ask a question. Very frustrating and a waste of time.

teb 4/26/10 1:58PM

I try to download their music with my free coupon. What a mistake . they charged me event I am not use their web site. And continue to charge me evnt thought I did not use theit music anymore. And their solfware very stricky. If you do not visit their web site. Your music will not works.

Sings 4/3/10 8:19PM

There service is a rip-off. Most of the songs can't be bought individually. They only sell the whole album.
Their customer service is awful, once they have your money, if like me you paid for a full year at once, they won't care about helping you.
I had 70 song credits that disappeared for no reason. It has been 10 days since I reported it and they still haven't put my credits back.
STAY AWAY FROM NAPSTER

SalNapstey 3/9/10 9:32PM

Napster is a ripoff!!!! i have had my i pod for almost a week and i cant put in the music into my i pod!!! every time i call costumier service they hang up on me and tell me to come to their web site... and then when i come to the web site it tells me to call Napster!!!!! any one how bought the card Napster to put music into there i pod are out of luck!!!!!

valerie3691 2/28/10 10:32AM

They are good, but I had to complain that they never gave me my free month, and a year later when I called to cancel my membership I got the run-around and they continued to charge me. But....the customer service rep I spoke with took care of it immemdiately, refunding my money. Kudos to U napster. I would join again.

Anonymous 2/26/10 6:07PM

I agree with the previous comment!! This site is the bomb!

Anonymous 12/21/09 3:09PM

This site is the best! instead of being caught up in the Napster customer support voice loop, i got to talk with a live person who helped me with my problem.

anonymous 12/5/09 6:30PM

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  User Rating  
Based on 194 votes
2.7
Customer service rating:
Napster
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  Company News  

Best Buy will pick up Napster in an attempt to compete against ...
Best Buy will be able to collect Napster's 700000 subscribers, along with the Napster customer service platform and mobile service. ...
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The proposed buy includes Napsters 700000 subscribers, its online customer service model and its mobile capabilities.
Best Buy acquires 3.9M Napster shares in offer
The deal includes Napster (nasdaq: NAPS - news - people )'s 700000 subscribers, Web-based customer-service platform and mobile capabilities. ...
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