Orbitz

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ronny is a very good agent. great service

Anonymous 11/20/09 5:41AM

after speaking to someone in india who was very nice but hard to understand, i was then tranferred to another number and had to listen to all the rigamaro, i was finally connected to 'dale' he said hello this is dale, i said, hang on i need to adjust the volume on my phone...and he promptly hung up on me....

Anonymous 11/16/09 8:25AM

I booked a flight through ORBITZ earlier today. I have in the past used EXPEDIA with NO PROBLEMS ever, but for some reason used Orbitz and after spending 15 minutes of my time looking through all the BULL CRAP they want to sell you booked my flight only to receive an Itinerary 2 hours later tat was INCORRECT. There customer service wants to give me my money back on my credit card in 5 -7 days and tells me to book another flight. THEY SUCK I would never EVER use them again.........john Adams

Pissedin STL 11/12/09 7:03PM

I just spoke with Vicky at Orbitz regarding a potential hotel cancellation that I was in need of after booking. I was not only impressed with her customer service but also extremely happy with my experience overall. I can not tell you how easy it was to work with her. I had literally no wait to reach a rep and Vicky was so helpful. She actually called me back to mention one more thing in the case I waited too long to cancel. Thank you to Vicky and her management team.

Anonymous 11/6/09 12:41PM

I called because my card had been billed $2.00 for what I knew was a "holding charge". Some person had made an unauthorized charge to my account and was about to charge something much more expensive. The call went through quickly, and the rep was polite, but she never did totally understand the problem. She said the charge would be reversed if the booking did not go through. I could not make her understand that I did not try to book anything, that this was a fraud attempt. Guess I watch my account and see what happens next.

bob 11/6/09 10:38AM

Got through to a 'real person' Roy, who addressed my question politely and gave me a prompt and complete explanation.
Thanks ORBITZ

Anonymous 10/13/09 12:37PM

I just spent 2 hrs 15 minutes on the phone with a customer rep out of MX City. Nice guy, tried to address my issues. After 2 hours, it turned out that since it was an airline problem, ORBITZ couldn't help me! I told him the problem (flight delay due to equipment issues) first off! So for 2 1/4 hours on the phone I saved $25 on the hotel room! Definitely not worth the time on the phone!

mikejo 10/7/09 6:48PM

VERY POOR SERVICE. KEPT ON HOLD FOR EXTREMELY LONG PERIOD OF TIME.

Anonymous 10/6/09 2:35PM

horrible experience...agents are in a foreign country
nd we got o resolution to our problem

pamela 10/5/09 9:44AM

I just got some improvement on a Delta flight I booked thru Orbitz over four months ago where Delta has been jerking me around changing the times of the flight. Many thanks to Brandon at Orbitz for his time and responsiveness to get a better sequence of flights, with adequate time to change flights, even though he could not get me onto my first selected (purchased and paid for) itinerary.

verybluelady 10/1/09 12:32PM