Orbitz

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Had questions on their drop off at a different location than pick up. Unable to answer and tried to pass the buck, said I had to contact the car rental directly. I asked " then why do I need Orbitz ? " I was then directed to a " sales counselor " which didn't happen. No supervisor available naturally. After another 1/2 hour ( total about 1 1/4 hrs ) I was advised I would have to take a cab but it was plain she just wanted out of the conversation because she didn't know and was unable to find out.
What the hell kind of service is that ???

ngzcaz 8/20/10 10:43AM

I have been on hold for 20 minutes and have yet to get anyone on the phone for customer service!!!!

Anonymous 8/8/10 10:59PM

DO NOT WASTE MONEY ON THE TRAVEL PROTECTION INSURANCE OFFERED ON THE ORBITZ SITE! I must agree with the previous commenter re: the airline travel insurance. I thought the purpose of buying travel insurance was to protect yourself against unforeseen circumstances that might cause you to cancel your trip. According to their document your heirs should be in great shape for receiving a refund of ticket cost if you are killed in a crash or hijacked or dismembered etc. However if you just need to cancel your trip, the work and cost associated with documenting your cancellation far outweighs the refund you will get, which is what these SCAM ARTISTS are banking on I'm sure. That said, orbitz itself has not been a problem throughout our trip cancellation so far. We'll see how it goes when it comes time to actually reschedule our trip.

NJTracyJean 8/7/10 9:54AM

Screw Orbitz! I'm still on the phone after 2 1/2 hours with these A holes from one agent to another and another. I just want to change my return ticket and willing to pay the $270 fine.

Anonymous 8/6/10 1:44PM

I needed to change my flight and Jasper and Courtney were very professional, pleasant and helpful. Thank you Orbitz

Rochelle 8/2/10 9:55AM

i call orbitz and Juan was an excellent agent he help me!!! i know that you guys always says that the agents are not good but don't you think that we should read the TERMS AND CONDITIONS for each ticket or each hotel reservation so in this case we will be able to know what we can do!!! cause they are only agents and of couse they can not chage a name on a ticket everyone knows that!!!! and the ones that does not know that is because they are stupids"!!

HMNU 7/30/10 7:36AM

I called to rebook and found the experience very pleasant, and the attendant helpful. As with most experiences, I find that if you are able to be patient and friendly you are given the same consideration in return.

cynic 7/27/10 8:09PM

I too cancelled my flight immidiately, and was promised a refund, but I look on the site and it says my ticket is non refundable. Which is it? Because this is a bunch of trouble. Don't book with orbitz. Priceline is a lot better. I just got off the phone with customer service, and they said I will be refunded, and if I'm not, I'm calling them back. I plan to get my money back.

AmberWycuff 7/23/10 10:40AM

DONT BUY THE AIRLINE TICKET INSURANCE!!!! offered on orbitz website. Its a scam. They say its for incase you need to change your ticket for an emergency due to sickness,work emergency etc. what they dont tell you,is that youll spend endless hours jumping through hoops and filling out paper work,getting doctors notes(like your a high school kid),etc. to prove your purpose for the cancellation. Why would you book a ticket just so you could change it? it doesnt make sense. Long story short,way short, i told the scam artist "insurance"co. that they should put a disclosure in bold print next to the "lure" they have expllaining all the red tape and hoops you have to deal with in order to use it. I had to tell the lady "just screw it,forget it,ill just pay the change fee and write it off,and write a warning to other potential scam victims". She didnt seem to mind.

john macker 7/19/10 9:42AM

Booked a trip with Orbitz, and found out less than 24 hours later that my schooling Colloquium trip needed to be cancelled, due to a school mishap. Immediately I cancelled the trip, and was promised a REFUND in 5 days!!!!!!!!!!!! That did NOT happen. When contacting them after 7 days....they replied with it was promised in 5 to 7 days...and it would be there by Friday, July 2, 2010 FOR SURE. It was not, and is still not there today, July 7. Currently, I have spent over one hour on the phone with NO ANSWERS! One lie after another. The customer service rep continued to state that the REFUND DEPARTMENT is saying that they do not know WHEN...I will get my refund. I will NEVER book with ORBITZ AGAIN! In fact, please...heed my advice and DO NOT book with orbitz. Small print? It was cancelled in the small print guidelines...and still a HUGE RUN AROUND!!!! WRONG

disgusted with liars 7/7/10 1:04PM