PayPal

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PAYPAL DOES NOT HAVE CUSTOMER SERVICE. IT IS A TOTAL SHAM



AS LONG AS PAYAPAL SEES FIT TO KEEP AND USE MY INFO I RESERVE THE RIGHT TO KEEP AND UTILIZE THE ANSWERS AND COMMENTS PROVIDED

CHAR13LES 11/9/09 9:52AM

PayPal is a "bank" of sorts that handles millions of dollars in transactions daily...and you cannot, cannot reach anyone other than a low-level call center employee or supervisor in India or the Philippines. I tried and tried...and trust me, you absolutely cannot go beyond the Call Center level, and never to the U.S., you cannot get any info about PayPal other than it's located in San Jose, CA...and good luck beyond that. Are you comfortable with that? Would you be comfortable if your bank or credit card company was completely closed off to you? I closed my PayPal account some time ago and they still use my credit card info for transactions through sellers even if I don't want them to...yet another issue to deal with...sellers using PayPal and giving no other choice. All very scary to me, and I'm not easily intimidated...

PayPal critic 11/6/09 8:21AM

Someone stole $5,000 a few years ago from my bank account--wiping it out--by using PayPal. PayPal used a series of transactions to verify the amount of money in my account: (1) deposited under one dollar in my account; (2) withdrew under one dollar from my account; (3) then withdrew full amount in my account to pay for $5,000 in gold coins. PayPal paid for their mistake by letting FDIC (i.e.; you and me) reimburse the full amount stolen. Adding fuel to the fire, PayPal would not cooperate with the police detective working on my case for over a month; effectively, letting the thief get away.

I just received an email from PayPal notifying me that an unauthorized person(s)is trying to use my account again. The big problem here is that I told PayPal to cancel my account when the $5,000 was stolen from me.

bb 11/3/09 7:04AM

I use to think that Retail Banks are the worst when it come to customer service but Paypal cust servise beats everyone. WORST cust serv I have ever seen. A STUPID Automated message keeps on going for 5 mins before connecting to a Human being. Paypal sucks.

Anonymous 11/1/09 4:55AM

PAYPAL SUCKS. CONTACTING PAYPAL IS AN EXERCISE IN FUTILITY. PAYPAL CUTS OFF ALL PHONE INQUIRIES WITHIN A SHORT TIME-FRAME, AND MUDDIES UP THE PROCESS OF PAYING FOR EBAY TRANSACTIONS "THROUGH PAYPAL" BY TAKING 3 TO 5 BUSINESS DAYS TO TRANSFER FUNDS BY DIRECT ELECTRONIC DEBIT. IF YOUR BUSINESS PLAN DOESN'T WORK, YOU NEED TO CHANGE YOUR "MODUS OPERANDI". WHY IS IT THAT PAYPAL CAN INSTANTLY PAY FOR EBAY TRANSACTIONS "THROUGH EBAY" ON BEHALF OF EBAY CLIENTS, BUT PAYPAL FAILS MISERABLY IN CASES OF ALL ELSE??????? (LIKE TRANSACTIONS "THROUGH PAYPAL" FOR PAYPAL CLIENTS). YOU NEED TO CHANGE YOUR NAME TO PAY "LATE", OR PAY "LATER", OR PAY "WHENEVER", OR PAY "WHEN WE CAN", OR PAY "WHEN WE FEEL LIKE IT", PAY "WHEN WE CAN FIGURE OUT HOW", OR PAY "AFTER WE EARN ENOUGH INTEREST ON THE FLOAT", OR EVEN PAY "EVENTUALLY", OR MAYBE EVEN PAY "ADVERSARY" ... as in "class-action lawsuit" ... maybe then we can expect some EQUITABLE SATISFACTION?

BUT HEY, I'M JUST ONE DISGRUNTLED CUSTOMER. THE QUESTION TO BE ASKED IS, "HOW MANY OTHER PRESENT OR POTENTIAL CUSTOMERS HAVE WE PISSED OFF". TAKE A SURVEY, THEN DEAL WITH IT.

Anonymous 10/28/09 9:50PM

PayPal screwed me over too, had a dispute they were to settle. Had set up my Paypal account so they were to send information to my new e-mail address since I no longer used the old one. It turns out they sent all my e-mails to the old address and ended up sending my $125.00 to back to the seller because I did not respond in six days. We'll that was months ago and I am no longer purchasing on E-bay. PayPal should have credited my Visa account back like a normal businees would have done.

dustyone 9/24/09 5:38PM

Horrible Horrible Horrible!
I made a purchase on ebay and paid via paypal. Ebay e-mailed me that the transaction was cancelled by them and gave the indication that the seller's listing was fraudulent. They never reversed the paypal transaction. A few weeks later item arrived which I never expected since the ebay had cancelled the transaction. I contacted ebay and they had me on hold a long time only to refer me to paypal. They said paypal is familiar with this type of situation and would handle the refund. I filed the claim. Paypal wants me to ship the item back with tracking. Annoying and inconvenient but I understand. However, they tell me I am responsible for the shipping back! It called customer service twice. The first time I was disconnected after waiting 10 minutes. The second time I waited several minutes, got connected with an agent who would not agree to pay for the shipping. I asked to speak to a manager. Waited on hold for several more minutes and then was disconnected. So now I am out almost an hour in phone calls, need to take a trip to UPS and need to pay for the shipping on an item that ebay cancelled and the seller is no longer a registered user for.

kellygirl 9/11/09 10:01AM

It is really easy for my PayPal account to get paid, but it is very difficult for me to transfer this payment into a bank account that is valid. I will avoid getting into too much detail other than to say that this firewall that PayPal puts up between itself and my bank account causes me endless frustration, not to mention too much contact with their customer service, and their solutions often wind up creating more difficulties for me. As far as I can tell, the problem must be with PayPal, because how many banks are there that won't accept a deposit, especially these days? I am glad PayPal goes to all these precautions to deter identity theft. But this really is my bank account!! I would really like to see this process streamlined as I would really like to get paid, please!

anony 8/20/09 12:45PM

Worst customer service on the net!I filed claim 4 months and still no resulution! Even though I pad a delivery fee.Pal Pal required me to pay a return fee.Now,the buyer has received his fraudulent product,I have paid $52 in delivery fees and i'm still the original $99 price of item.By the way,I was sold 4 lead bars climing that they were silver.

my8767 8/5/09 12:08PM

I have jumped through may hoops put up by PayPal so that they could have access only to the funds by using my Visa Credit card. The posted $1.95 on my Visa to do it, now a seller on Ebay perfers PayPal and I tried to confirm payment and PayPal says the same exact card will not work. What's going on here PayPal? Just pay the C.C. fees and move on.

One time you took funds out of my checking without my permission, I will not allow you to do that again. Is anyone else having that problem?

dirtygerty710 8/5/09 9:50AM