Priceline

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this is only a number for priceline hotel requests, not rental cars, etc.

Anonymous 9/2/10 6:38AM

I have also been ripped by Priceline booked a hotel using name your price found the same hotel at the same rate on four other websites the next day. It is a dud and I used to like Capt. Kirk please refrain from using thier services. Of course there was nothing the customer service rep could do.

Sbooth711 9/1/10 7:21AM

POS!!! First time user please stay away, what a joke and rip off. No contact info made reservations on card with no conformation back on my email now having to cancel card never use priceline I will tell everyone

Anonymous 8/31/10 6:14PM

I bidded for a 3 star hotel in Miami Beach. there were 5 hotels in the area i requested. A resort hotel accepted my bid that was not on the map viewer listing. I called Priceline, and here's the catch. the list they use to get bids doesnt matchup with their online viewing of hotels. So you CANNOT rely on the mapviewer or hotel searcher on priceline if your bidding a hotel. quite simply, Priceline will search the complete exhaustive list of hotels everywhere (not necessarily on their hotel listing).

called priceline and their reps wouldnt budge one inch, no cancellation, no help rebidding without resort, no help rebidding area with only hotels that show up on their listing.

SO YOU CANT TRUST EM, FAIR WARNING

fiskebc 8/31/10 2:56PM

I spoke with Carlos with priceline customer care center. I had booked our flight out of Tulsa rather than xna, and he helped me with getting the right departure city along with getting my money to go towards our new tickets rather than be out $600. Thanks so much Carlos! your the best!

cali 8/29/10 9:33PM

My traveling companion and myself booked our flight to Maui through Priceline.com and were met with a nightmare of epic proportions and very nearly lost our tickets- totaling approximately $700, at no fault of our own.
Priceline booked us our one-way flights through two separate airlines: American Airlines and Delta. When we arrived at the airport two hours early to board our first flight from Chicago, we made the attempt to check one larger suitcase. Immediately we were sent to speak with an agent about an error that was made in our itinerary regarding 'Connect Times'.
American Airlines has a connect time of at least one hour at a particular transfer and Priceline had it listed as 30 minutes. As the layover was only 35 minutes, American Airlines wouldn't allow us to board, so as to save us from being stranded in San Diego. Our AA agent spoke on the phone to Priceline, who denied their error, throughout the time that we missed our flight. Our tickets were useless. Priceline refused to put us on another flight.
After speaking to countless rude, unhelpful, demeaning Priceline representatives on the phone at home, coupled with calls between Delta and American Airlines, the situation became very clear.
Because of a technical glitch in the system, we were going to lose our tickets and would not be going to Maui- due to a typo and a company whom has no concern for their customers and refuses to take responsibility for their mistakes.
At one point, Priceline agreed to call American Airlines to confirm or dis-confirm the connect time error. When they reported back, they blatantly lied about the confirmation and continued to belittle myself and our situation.
In the end, American Airlines had done everything in their power, and the rectification of this matter lied solely in the hands of Delta, whom had the power as the primary airline per our itinerary, and were also not to blame for this 24 hour endeavor from hell. Delta issued us a new flight for two days post incident. So we're going to Maui, with no thanks to Priceline!
Before ever using Priceline, I advise doing some research. I simply googled 'Priceline Consumer Reviews' and found that not only is this conduct of business and breach of contact quite common, it's the core of the company, which is ruthlessly and carelessly abusing their customers and still continuing to get business due to a stellar advertising icon. William Shatner is not to blame- he probably has no idea that the company he represents doesn't care about anyone getting the 'beaming-up' that they paid for.

SMP3617 8/27/10 5:52PM

I had purchased a ticket to Puerto Rico on 7/10. I have since discovered I cannot make the trip (thank goodness for flight insurance). I called Priceline at 877-850-9658 and Carlos, from customer care, immediately picked up. He was knowledgeable and explained all my options. He was able to connect me directly with the insurance carrier and the claim form was promised me within 5 days. Total time on the phone? 15 minutes. That is excellent customer service from my standpoint. Prior to this issue, I've used Priceline many times and only once had an issue that was not to my satisfaction.

Beth in Oregon 8/25/10 2:21PM

Priceline is a despicable company.

I booked a flight with them and didn’t realize that by the time they sent me the itinerary they had changed the departure date from what I requested. By the time I detected this discrepancy it was too late; I “missed” the flight.
I called their customer service number 1-800-774-2354 and when the woman finally came online and asked me for my information she kept on saying “Hello, hello, I can’t hear you. Sorry but I am going to have to end this call since I am unable to hear you”. Then she put down the phone. I then called the other customer service number that I got from this site and was able to speak to someone. He said there is nothing that can be done since the date I selected for departure was the date they had given me which I know is not the case.

I will never use Priceline again and I will strongly advise anyone considering using it not to. They are deceitful.

Best

notnA 8/24/10 2:52PM

ON SATURDAY 8-21-10 I ORDERED TICKETS AND
HOTEL PACKAGE LEAVING 9-22-10 FROM CAK TO
DAB, RETURNING 9-27-10 FOR 2 ADULTS 1 CHILD
2 ROOMS, GOT MY NUMBER BUT NO CONFIRMATION
I SENT A COMMENT ANSWER BACK WAS THERE HAD
BEEN A PROBLEM AND I NEEDED TO RE-ENTER AT
A LATER DATE, AND THAT I HAD NOT BEEN CHARGES
IMAGINE MY SURPRISE WHEN THIS MORNING I WENT
TO ORDER TICKETS AND THE PRICE AND GONE UP
$46.00 EACH. ALSO COULD NOT FIND MY E-MAIL ADDRESS. THIS DOES NOT MAKE ME VERY HAPPY
AS THIS IS THE FIRST TIME I HAVE TRYED PRICELINE.

Anonymous 8/23/10 6:40AM

Priceline has been nothing but a nightmare. I would love to join one of those class action law suits against them. I WOULD NEVER RECOMEND THEM! They have ruined our trip! My husband and I are planning a Sedona, anniversary trip and instead of booking a hotel room for us in Sedona AZ as requested they booked a room 30 miles away in Flagstaff Az. Only a short 45min drive to and from our destination. When we called they said that we agreed to the contract and that they could not do anything to help us. All we wanted was for them to switch the city as requested instead she said to me that we would be in the region of Sedona-flagstaff.
WORST CUSTOMER SERVICE EVER.
STAY AWAY FROM PRICELINE!

bee2010 8/20/10 5:50PM