Priceline

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We had booked a stay in Cranberry and immediatly realized it was the wrong Cranberry, so no big deal right! WRONG! We called customer service to change locations and they wouldn't let us, no way, no how. We still wanted to book with Priceline and they refused to help us. We think this is beyond horrible and after using Priceline many times, we WILL NOT use them EVER AGAIN!!! We are very angry about this, and WILL spread the word to all we know.

Anonymous 2/8/10 4:01PM

Be careful before you cancel! I booked a trip to Ireland over my 40th birthday in March of this year, then realized that I might not be able to make it to the airport in time for my departing flight, so I called Priceline to cancel within the 24 hours they state you have to cancel after making the initial reservation. When I thought it over, I realized I could in fact make my departing flight and told the agent I was speaking to that I wanted to keep the reservation after all and not to cancel it. He assured me that it was not and that all was good.

Eight minutes later, I get an e-mail from Priceline confirming - you guessed it - that my flight, in fact, *was* cancelled. Not only do I have to re-book the flight, which will now prevent me from checking out London in the extended layover I had from my original itinerary, it will most likely cost me more and may not even get me the return flight on the day I need at all.

After finding this number to call Priceline and talk to a real live person (and don't even get me started about their *other* "customer service" number), I was forwarded to someone who mentioned that a research request was being issued and that someone would call me within 24 hours. When I called back to see if there was a reference or ticket number, there was none - only the notes on the account that it was getting done. That makes me feel reeeeeally confident that somebody is going to get back in touch with me, and even if they do, I am really doubting they're going to do a whole lot for me other than to tell me that I should be glad I got my money back and to try to book the flight again. If that happens, just beam me outta here, because I'll never negotiate with Priceline again.

raverboy4ever 2/4/10 8:08PM

I had the same Problem PRICELINE sent me to the wrong airport I booked with a live agent I was headed to Daytona and Priceline sent me to ORLANDO. I called back to get the correct airport and they told me they could not help me!!! I would have to rebook and loose more money. I have already Notified the BBB as well as sent a letter to the Corparate office in Norwalk Conn.

Anonymous 1/31/10 8:29AM

I booked two airline tickets mid January for my wife and I. They were for mid March. I found out 2 or 3 days later that something came up and I could not make that trip. So my daughter who is a frequent flier of the airline we booked said she would go instead, I was happy that she could accompany my wife and proceeded to let Priceline know of what happened and to change my ticket to my daughters. I was told that I could not do this even that my flight was not for six weeks away. I would be responsible and that I could not change the name on the ticket. I would have to pay $150.00 penality plus the price of the ticket that was at the present cost. So I suggest not to get an ticket to far in advance and check other travels because they were not as cheap as others.

Anonymous 1/30/10 9:17AM

We booked through priceline and were not able to see what hotel they had booked us at until after the booking. Upon reading the reviews it said that the hotel was bug infested. We called the hotel to speak to them and they even agreed. I called priceline to try to book a different one and he would absolutely not change it even though we agreed to pay more. Will NEVER book through Priceline !

Anonymous 1/26/10 4:51PM

I bought a package from priceline and when I got to Hawaii, Hertz would not give me the car I had reserved. I tried calling priceline and they were closed. I had to go to National to rent a car. When I finally got Priceline a few days later, they were no help. Now, two weeks later, they still have not credited my account for anything.

Anonymous 1/24/10 8:03PM

I recently booked a hotel room on Priceline. I accidentally entered the wrong area, and was booked in a hotel room 1 hour away from where I needed to be.

I called Priceline immediately and they informed me that there would be a 25$ cancellation fee if I rebooked a hotel for the same dates as my first trip that I had cancelled.

Everything was great right? Wrong!

I checked my bank account prior to leaving for my trip. My bank account had been over drafted. Price line charged me incorrectly 3 seperate times for the hotel room that was cancelled. In which the next day they refunded my money, when they charged 3 times extra it caused me to overdraft my account and my bank changed me 156$ in overdraft fees! Because of Pricelines error!

I called my bank, my bank told me to call priceline, I called Priceline and got someone obviously not in USA. He was reading from a script, everytime I asked a question they told me to hold for just one more second, and they took all of my information, and then told me that they did nothing wrong, that it was MY fault that I didn't have the funds in my account to cover for thier mistake.

I dont understand how a company could be any means successful if they can't even figure out customer service.

I have already reported them to the BBB.

Tikisaila 1/19/10 12:42PM

This went about as good as I had hoped. Due to my stupidity, I left my license in my car when I flew out and thus couldn't rent the car I had booked at my destination.

To back up a bit: the license was a paper temp. while I waited for my new one in the mail, so I don't carry those on me to avoid destruction, losing it, etc. And yes I was able to fly OK without it due to other forms of ID. Gotta love TSA...lol.

Since the car rental place wouldn't rent to me without it, I called PL at the number here after finding it and was hoping to have the charge removed. Brian answered, was personable and handled everything just fine. Only thing was that I was charged for 1 day of rental, which I'll live with because I got the car for a VERY low price through PL as is...(gave a 9 there; technically should probably pay nothing, but again for the price I paid compared to what I would pay, I'll eat it..the wording used made me wonder a bit).

Should see the charge refunded within a few days...I'll buy into that it will as I have confirmations to check if it doesn't.

Other trips upcoming, so would use PL again.

MattF 1/15/10 7:04PM

Why must one have to use google to find a number to actually talk to a person in customer service?

The guy I spoke to couldn't actually form a sentence without reading from his script.

No help at all! DO NOT BOOK ON PRICELINE, will not stand behind their price match guarantee.

Anonymous 1/15/10 9:51AM

Excellent, personable customer service! Due to heavy snow in Washington DC on Dec. 18 we had to cancel the first 2 days of our 3-day Priceline reservation at a hotel in Williamsburg, VA and wanted to add one day on the back end. Although it took some time, Priceline's customer service (located in Guadalajara; they spoke perfect English) went the second mile by contacting the hotel, making the change, and crediting one day back to our credit card. We were very pleased and thankful.

Rob W 1/8/10 8:39AM