Priceline customer service

Priceline is an online service company that helps facilitate discount airfare, hotel stays and car rental reservations. Priceline does not directly sell these products, but gathers rates and presents them at a discounted rate. Priceline offers 24 hour a day phone support.

Customer Service

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  • How to reach a live person:
    • This is a direct number to a live person
  • Hours of Operation:
    • I was told that their customer service department is open between 9 and 4, EST, Monday through Friday. Otherwise, their calls are routed randomly to the Philippines.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • Another number for Priceline is 800-657-9180

Hotel Partners Customer Service

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  • Hours of Operation:
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  • Email:
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  • Customer service link:
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User Reviews

Posted by AFranco


So, just for the record. Here's how Priceline handled my situation. My wife and I planned a trip to Italy months ago. I read a history of the Medici family and Inferno. 24 hours before, we booked our check-in. Wife was fine; mine said need to see more documents. My passport doesn't expire until June 10, 2023. I dont travel much internationally, thought I was fine. Not so, I couldn't go. I tried our Passport bureau that day, no way. Finally, have Congressional friend who was able to squeeze me in and get a new passport. Called the airlines. They told me to contact Priceline. Contacted Priceline, they told me to call the airlines. All I want it was to get to Italy and take that second round of the trip back home. No, they said I was a no-show, which I wasn't. I showed up; I knew nothing about the 3 to 6 months before Italy. My passport was not expired. And they said because I was a no-show the whole trip is null and void. It is April 5th; my wife is there by herself. I only wanted to get there and meet her and take the second half home. How can you charge me for me for all of this trip when I'm not a "no-show". We paid money for no services rendered. I want to go to Italy and take the other half home. I'm not paying for another round-trip; a lot of this is on you.

Posted by Greg


Customer service is awful. Would not make an exception,to a hotel reservation I made thru Priceline. I was a no show due to a soft water flooding of our basement. Offered to send them images with date/stamp to prove why I was not there. They SAID... IT IS A NO CANCEL POLICY. Which I get, but there is always an exception to ever situation-if they wanted to make it. THEY DID NOT WANT TOO! They offered a 15% discount on next hotel reservation, that was big of them NOT! No sensitive to the customer situation at all. I use Priceline often, but NEVER ANY MORE. There are certainly other services that will just great! Beware of PRICELINE.

Posted by None


If you have a problem there no number that reaches a live person

Posted by Anonymous


None of these numbers reach a live person, I will never book from Priceline EVER again.

Posted by Sekhon


Rate are much higher please check which dollars they are asking for specially Australiaian traveler

Customer Service Ratings

Based on 458 votes.

2.1

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Priceline customer service news

The Priceline Group Inc. changes its name to Booking Holdings Inc.

Booking Holdings consists of six primary brands: Booking.com, priceline.com, KAYAK, agoda.com, Rentalcars.com and OpenTable. Booking Holdings, the parent organization, will continue to operate out of its current headquarters in Norwalk, CT, USA.


Tag: PRICELINE BOOKING TERMS

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Priceline founder's Upside Travel, WSJ team up for new DIY business travel service

The Wall Street Journal teamed up with Upside Travel to launch The Wall Street Journal Business Travel Service. Continue Reading Below. Jay Walker, Priceline founder and Upside Travel CEO, discussed the new partnership, telling FOX Business' Maria ...

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