Snapfish

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Just an update, i called again and dealt with someone else. He was kind enough to re-submit the order for me with expedited shipping with no extra charge. I am now awaiting my pictures.

Flydi 11/18/09 12:54PM

Awful.
The phone connection was terrible (probably because its in India). I was on hold for 10 minutes then the call was dropped. Called again, finally got through in another 10 minutes and could barely hear this woman. She was barely mumbling on top of the static in the background. I kept asking her to repeat, and she clearly knew how to speak louder, but didnt feel like it. I told her numerous times the connection was bad bit it wasnt getting through her head i guess.
She wasnt very sharp or helpful. My package was lost because i accidentally left my old address in the shipping section. She couldnt tell me what i could do to find it, couldnt even answer me what service they use to ship packages and said they have no tracking information. what? no tracking information? What the hell is that? That is SHOTTY CUSTOMER SERVICE!

Flydi 11/18/09 9:40AM

I was disappointed when a coupon code that I was attempting to use on snapfish.com wouldn't work. I called the customer service number and it was explained to me that there was something in the fine print that made the coupon code invalid on my order. However, to make it right, the service rep was able to credit my account for the difference. I was pleasantly surprised. Thanks!

pgalore 11/8/09 6:25PM

unsupportive and lost my pictures. dropping my account.

Anonymous 11/4/09 10:18AM

I am so disappointed with Snapfish.com as well as their customer service. I have attempted to contact them three times in the past hour and each time when the level one support attempts to transfer me to their supervisor, my call is dropped. I am attempting to learn of an order I placed that was cancelled not once but twice. At this point, I think Snapfish.com should swim downstream.

neary_maureen@yahoo.com 11/3/09 9:14AM

First, many thanks for the toll free customer service number and the space to post comments. I placed a small 4X6 print order and two of my favorite photos were cropped before being printed resulting in tops of heads and other details I wanted in the photo being cut out. The representative was extremely polite and helpful, helping me to reorder these photos free of charge with free shipping. Now, I just hope I receive the replacement prints in a timely manner.

marciaz 9/15/09 3:22PM

I have found Snapfish customer service very friendly and very responsive. They resolve issues very quickly and do not make it difficult to deal with them. It doesn't matter that it is outsourced, the customer service is very good and perhaps everyone needs to be kinder to customer service....and they will be kind to you too!

Mas Inger 7/14/09 12:47PM

Horrible customer support and they have lost me as a good customer because of it. It is outsourced to India. I have been dealing with 3 different people there - Santhosh, Mahesh and Sai K. They had deleted all my photos - 4 years work, by mistake. Then I got them back in disarray and stayed up all night and re-arranged them. I asked for the contents of my cart and my account history to be restored as well. They did that and completely destroyed my photo work. They left the albums and deleted the contents leaving me with nothing printable but junk. Check out www.yorkphoto.com instead...

Francesca 7/10/09 11:02PM

Thank you for posting this number. I was able to contact a customer service person immediately. I order from Snapfish frequently, and this is the first time I have had a problem with my order. Yes, the call was outsourced to India; the person I spoke to was extremely kind and helpful. He is reprocessing my order free of charge. It's a shame that so many other people have had such bad experiences, because Snapfish offers some excellent products.

ElizabethG 6/23/09 3:47PM

I have never had a problem with snapfish until now. I just ordered some photo cards that we wanted to mail in a timely fashion so I paid for two day shipping, and they forgot to include the envelopes in the package!! How do you screw that up?

I sent them an email, and got a quick response that they were still working on it and now haven't anything in three days. Now all of the support links on their website are not working. Are they going under?

Anonymous 5/15/09 12:04PM