Cox

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Cox Cable SUCKS!! I am in process of circulating petitions in our large apartment complex to OUST COX for good! Verizon Fios is now available here. No cable service since 7:30 p.m. today; no customer service available on line or by telephone. Their picture quality sucks as well -- lots of pixellation and frozen screens! Cox can go to hell! I'm cancelling first thing tomorrow!

pipeplayer 11/4/09 7:29PM

Cox Cable is unreliable and needs a new shot in the arm on how to contain customer loyalty.
If you are having a northern VA outage and you are currently in that outage instead of having every customer try to reach you with outluck. Why wouldn't Cox send out an email blast to all their customers or text to say
"We know we have a problem and we are working on it and we will tell you in the NEXT communication when it is fixed" Amazing how communication would help!!!!
Get into our century COX.

NoVA 11/4/09 5:00PM

Terrible internet, went through robot tech then was transferred to live person who became very rude when we tried to explain that we had tried all of the disconnecting etc and were HUNG UP ON after her being terribly rude. called back and have been on hold, transferred, put on with someone in mid-west who then had to transfer us to northeast as we live in NE now on hold again. The customer service has been horrendous all I ask is that the person listen to everything we have tried.

Anonymous 10/7/09 4:47PM

im on hold... im waiting... listening to crappy music... oh and the lady just told me that i have the Arizona cox and i need OC and now i have to call them FML

Anonymous 10/2/09 6:19PM

Yep, I hate cox too! Im on hold with them currently...and probably will be for a very long time! They are very expensive and rude as well.

Anonymous 9/27/09 12:26PM

I hate cox. Its' way to expensive and for a crappy service. I always have problems with my cable, and whenever i try to call about it, it takes forever for them to fix it.

Anonymous 9/1/09 1:02PM

Yeah cox sucks! cant wait till my contract ends. Have a wireless router the stupid thing is f upd I call cox they dont want to deal with so I have to call the router company they cant do any thing cuz its cox's router according to serial number also box is for windows xp I have Vista always have with cox.Cox wont replace box cuz they say theres no proof I purchased but I payed $150 f $s 4 it! My reciept is checked but no price. My bill is always jacked every month shut off my service 4 frickin times at 10:30 PM (I DID PAY)and cant get hold of no one cuz all numbers they gave close at 8 PM.There record keeping sucks and they never know i payed em. Phone crashes every time it rains. Finally fixed after waitin 5 times for service guys to show up!My internet crashes every 20 minutes! I called and was nice, but got no help. the rep hung up on me instead of trying to fix my problem!

Riverstick 7/7/09 11:23AM

hello just wated to say i was atyou cox office in west point today abd i find one woman over ther to be rude . she seem to take her job for granted she not ppl person so why she dealing with ppl i don;t know but i cant tell you she needs to lear some matters. looks to be very unhappy woman way she talks to your customers . now i said that you can count on me getting rid cox i will not be treated that way by anyone and i allsowill post this on internet ty rude ppl in west point office

altrego 6/29/09 7:57AM

one I finally got a live person she responded very well and solved the problem. the phone number and instructions to get a live person do not work....I had to push a button for "new hookup" or whatever, to get a live person.

bstratford 4/20/09 1:25PM

I have never dealt with a company so uneqipped to handle the service in which they charge too much for. There customer service is horrible, disconnected twice by a supervisor. When I told then I was sick of paying for service that did not work, I was told they would send me new cable boxes at my expense?

Sonya Sell 4/6/09 3:37PM