Cox

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we needed a cable card for our new TIVO. I went to the store and they informed me that someone has to come out to put the card into my TIVO, (All you have to do is slide it in and the TIVO will read it and walk you through the rest.) It will cost me $39.99 to have someone come out! So fine, I booked the appointment, or so I thought I had. After a week I called them up to find out that neither my appointment had been booked and now it would cost me $49.99 to have some idiot come out to put a card into my TIVO. And I do mean idiot! They came out for initial install and hooked us up to an old analog line for my HDMI.................. Run, run as fast as you can away from this company!

brdldy1101 8/25/10 5:50PM

Yesterday , I call cox after talking to uverse from AT&T about upgrading our tv package . I explained what AT&T offered and the package price AT&T had offered me . The cox rep then started telling me how AT&T runs their company and that the deal the AT&T rep mentioned wasnt a actual deal and I would have to have a dish for their AT&T service . Which AT&T rep told me their new digital service comes through the phone line no dish needed .
Now the COX rep starts talking about how cable is more reliable than dsl and how cox digital tv may cost (TWICE) as much but the price is well worth it because cox has better everything . So i horse tail around with em and get a full digital package deal everything cox has for $95 a month for 1 yr . I could handle that then cancle as the year is up / They set me up a time and date thursday between 8-10 to arrive . Thursday is here @ 11:45 noon no cox tech has arrived , I called the office "he is on his way any minute " hangs up . wait a half hr call back "your tech has run into comlication on a earlier call he will be late , he will arrive between 1:30 -2:00 .
I hang up Im flamin mad . phone rings a manager ask for me , tells me he is redoing my appointment for another day and time . ask me when is the best time , I reply When pigs fly and my favorite chicken lays me a golden egg . I hung up on em .
Phone rings again 10 min later . woman manager on now , Your tech guy has been delayed , I rudely interupt her , (I know he has someone has already called to let me know . she hung up on me ! .

NOW i am thinking of cancling all their services i have and finding a new service to move too .

FG 8/20/10 1:32AM

Cox cable internet’s wonderful service:

1. I Called Cox to report slow internet and disconnect problems.
2. They could not resolve the problem from instructions over the phone so they sent a tech guy out to my home.
3. Tech guy shows up and determine that the problem is out in the street so he put a work order in and said that it should be fixed in about 2 days. He said he would call me on my cell phone when he finds out something.
4. A week later and still no call from the tech guy so I called Cox again.
5. They sent another tech guy out. He spent over 2 hour at my house. Took my modem to the box out in the large metal box (by the street) which is only next door and I ran an extension cord so he could have power. He hooked my modem directly to it. He determined that it was not my modem and it is this box by the street.
6. He put a work order in and said that it should be fixed in a couple of days.
7. A week later and I still have slow internet and disconnects. It is so slow that you can not even open any browser search pages. Sometime I can surf the internet but at dial up modem speeds.
8. My wife called Cox and demanded to talk to a manager. He looked on the computer and he told her that the work order is still open. After this talk, the manager said that he would call her back on her cell phone before the office closed and let her know what he found out.
9. The manager never called back.
10. The next day she called Cox and got another branch demanded to talk to a manager there. This manager also looked on the computer and he told her that the work order is still open. After this talk, the manager said that he would call her back on her cell phone before the office closed and let her know what he found out.
11. The manager never called back.
12. It is now the weekend and my wife said she is going to go over to Cox on Monday and talk to a manager in person.

Kabby 7/17/10 12:21PM

I've had problems as well with Cox service, but perhaps you dinosaurs should understand that no one has the power to automatically fix your problems magically. You're also morons for not keeping an open mind. People always want to blame their service provider and OH MY GOD, IT'S NEVER YOUR ROUTER! if you can't afford the bill, get a better job. stop complaining about it though. I don't support Cox or anything, and like I said i've had problems too, but get over yourselves.

Anonymous 6/7/10 2:51PM

This number is specifically to the cox Phoenix AZ office. Not elsewhere.

Anonymous 6/7/10 10:34AM

I live in Phoenix, AZ and have Cox limited high speed. It is a great deal if it were actually reliable. My connectivity is constantly going in and out. This has been going on for many months. I have called Cox over and over and been put on hold, transferred around and never received any type of diagnosis or helpful information. No wonder so many others are complaining about their service. I still hope to get this resolved but if not, I will be switching to Qwest.

Anonymous 6/5/10 2:54PM

my net is up down up down up down and fast slow fast off slow slower off fast what the hell. but they get paid on time n i tell them the problem is going on for past YEAR and they said why didnt I call in more... Well once a month is enuf, jeez u want me to call in daily! Rains = internet to a crawl. Im in Northern Va where Cox used to be Media General Cable... They were smart to sell... from one of the tech he explained to me the whole cable system is like a leaky hose but hundereds of miles long and they cant afford to fix it.

Well I cant afford to pay for service that doesnt work and the REPS are RUDE and if not RUDE they are STUPID. Im surprised if most of them have a GED.

They cant do much after you have a connectivity problem unless you have backup units to test. I love how they want to go DIRECTLY to blaming problems on my equipment but I explain to them Im CNA, MSCE+, A+ & Network+ and used to work as a field tech when I was a KID. Then they're like oh... we can send a tech out... what they need to do is fix their (insert expletive here) network.

I can get up to 32mbit down when its dry out on a modem thats maxes out at 35.

Yup Cox SUCKS, their Customer service is ANGRY at best.

cyberlvr 5/17/10 4:02PM

I had a cox digital box 3 years ago. two years ago they came to my house and picked it up. last year they tried to charge me 200 because they say i never gave it back. once they fund the equipment they took it off my bill now that I have canceled cox they say I still have the box. COX SUCKS!!!!!!!!!!

Frustrated 4/27/10 9:46AM

Cox Sucks!

Your friend in the digital age will bend you over on the monthly bill, every time you call for help, on the quality of the broadcast and they wont call you in the morning...

bent over 4/15/10 7:10PM

Cox Cable SUCKS!! I am in process of circulating petitions in our large apartment complex to OUST COX for good! Verizon Fios is now available here. No cable service since 7:30 p.m. today; no customer service available on line or by telephone. Their picture quality sucks as well -- lots of pixellation and frozen screens! Cox can go to hell! I'm cancelling first thing tomorrow!

pipeplayer 11/4/09 7:29PM