Time Warner Cable

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One's SS# is and never was meant for identification. Time holding for a representative to "serve" you exceeds 10 minutes; obviously designed to 'make' one use an automated and therefore limited service. And it is not a local service!

The Customer Service people are not friendly, customer oriented, or helpful.

Because of the limited availability of cable services, one must use Time Warner! Given that, one would anticipate more service, less "selling" of what one has no choice over...and at least, a pleasant representative!

Is this the wave of the future, Big Brothers?

calalillie 9/1/10 7:15AM

TWC is the worst. It takes forever to speak to a representative, and then they would have the nerve to speak to you as if you are an inconvenience to them, cutting you off and snapping. I am so over this company. I agree with another blogger, if they had serious competition, then they would be a little more grateful and a little less hateful. The service is crap and my channels are always going in and out. And to mention, on set up day, I waited for over 5 hours, went to the mail box. Tech came to the house and left within 2 minutes. When I called back, I was informed that a tech is suppose to leave a note indicating that they had been by, there was no note, I just happened to see them pulling out of the parking lot. When I called to get some assistance they told me that I would have to wait an additional 4 days to get another tech in my area. It wasn't until I asked for a refund that they told me that a tech would be there within the next 2 hours. After waiting that long, the tech still was a no show. When I called them back, they were apologetic, however, it felt as though I was given more of a rehearsed line than a sincere apology. This company sucks.

fedup 8/25/10 3:45PM

I have been having trouble with my cable for 5 months now. Some of the HD channels just do not work. I have had 8 techs come to my house to try and fix this. Each time I am told someone else will come and fix from the outside since there is nothing wrong with the cable inside the house. They send someone to check the box and wiring outside and the tech just leaves without a word (it would make a lot of sense for the tech to check with me to see if the problem is solved, I suppose). Yesterday I saw several of their so called techs fixing something with the cable outside. Now I have NO cable, internet, or phone service. After spending an hour on my cell phone with them last night and another hour this morning they will finally come tomorrow morning. In the mean time I have NO phone, internet or cable. Can anyone say INCOMPETENT, CLUELESS.

Anonymous 8/24/10 7:53AM

TWC is the worst of the worst in customer service. Most recently, I had a cable appointment scheduled between 2 and 5 pm. At 5:30 pm, I called to see when the technicians were coming to service my appointment. I was told my appointment was 2-6pm. At 6:15 pm I was told they were running 1 hour late. At 7 pm I called again, was put on endless hold, then finally talked to a real person who was all apologetic and was connecting me to a supervisor. I then held 32 minutes before giving up in utter disgust. at 8:30pm the technician called to say he was on his way!!!! TWC not only needs completely revamped customer service but a serious dose of competition. They are pitifully the worst!!

MadAtTWC 8/23/10 5:41PM

I have spent two hours trying to play the show we recorded last night - a large part of that time on hold with 'technical support' and 'customer service', until the line was cut off. Jaoa, Kenisha, Ray. No one knew what the problem might be or what the solution might be or how to find a supervisor to field the problem. The system has been re-booted twice and the screen still goes black when I try to play the show (that shows up in the Show Guide). We have re-tested that the record function is working. I am paying 12.95 a month for a service to record one show on Sunday night to re-play on Monday evening at my convenience, and the service is not being provided, and no one at Time Warner has been able to assist in solving the problem.

I would appreciate it if a person in a role of responsibility would provide a solution to this problem.

Ron Scherer 8/16/10 7:14PM

We have been faithful cable customers with time Warner for 4 years and they just informed us our bill will be raised next month. This is ridiculous! We have upgraded our package and added Internet in the past year and they still are going to raise the price. We will be canceling this month and switching....something we should have done s long time ago.

Chelsiebear 8/16/10 11:03AM

Constantly on hold. I have been wanting to disconnect my Internet service for 2 months since I don't live there anymore. I have yet to terminate service because I am put on hold for such long periods of time. I don't have time to sit around all day on hold. I have a sales job that requires me to be out in the field all day.

Side Rouge 8/7/10 12:42PM

the disconnected my cable by mistake took a week to rehook up and gave only a week discount for the time it was down and no compensation for my time and trouble

cyberrat 8/2/10 7:03AM

I have been trying to get a refund for a double payment made by mistake on July 15th. The first call we were guaranteed the payment wouldn't be posted and would be stopped immediately. Ever since then, after talking with at least a dozen staff people every day since the 15th, I have gotten a different story with each one. It is now the 23th of July and nothing has been done. What complicates the issue is I have overdraft fees in excess of 120.00 on top of the 324.00 they haven't refunded. It is impossible to talk to anyone with authority that can resolve the problem which makes it very frustrating, to say the least.There is obviously no integrity or honesty with this company, so for better or worse I am canceling my service, and would hope a trend will follow.

Whipple Avenue 7/23/10 10:36AM

For the past several months, I've had many black-out, freezes, no sound, extreme slowness between channel surfing and horrible customer service. TWC promises credits to you, but they never show up on my bill. When I call back, they state that a credit was never documented or granted to me. I've had several TWC reps come to the house and state that there is nothing else they can do. I give up. Hello Direct TV. Good bye TWC.

unhappy 7/23/10 7:21AM