Time Warner Cable

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I just had an AMAZING customer service experience with Time Warner. Yep, I said it...AMAZING. First of all, I didn't have to wait more than a minute for the rep to answer the phone. He was totally professional, asked all the right questions and had me booked with an appointment to have a technician come out to my house within no more than 4 minutes. All in all, the most hassle-free customer service phone call I've had in years. So yeah, AMAZING.

Anonymous 11/6/09 8:48PM

I've had great experiences with Time Warner for the past seven years. Most recently, their sales department kept calling me and not leaving messages (minor annoyance). I called back and the representative told me there was a promotional price on internet service in my area. When I agreed to this and tried to set it up, the story changed and the promotion was only for new customers, not existing customers (MAJOR annoyance). I called customer service and, within minutes, I had the promotional price applied and a credit on my account. It's simple - if you're nice to customer service people, they're nice to you. Time Warner has great services and competitive rates, and free tech support is always a plus.

Jillybean 11/3/09 2:36PM

These people do absolutely NOTHING for you! They are rude, nasty and have no idea what they are doing. They transferred me 3 times to the wrong number and after being on hold for 13minutes each time waiting to speak to a human representative, they told me I was transferred to the wrong department. I finally got a right phone number to call to only yet again be transferred to a nasty representative. When I asked to speak with a supervisor I was put on hold for 10minutes and the representative got back on the phone only to tell me she was transferring me to tech support, I did not ask for tech support I asked for a supervisor!! The supervisor finally got on the phone and referred to herself as Mrs. Gomez, excuse me but unless you are going to refer to me by mrs. ___ and not by my 1st name then we can play that game. Do not make your customers feel less superior by referring to you as mrs. That just does not work in my book. Customer service absolutely sucks! Anytime I need to call time warner I cringe because I know its going to be an hour long phone call with useless results. Moral of the story.. TWC expects you to accept the fact that their service is not 100% and if you have issues with phone, internet, cable to basically just standby til they get around to you. I am beyond done with this company! They will not get one more dime out of me!! Beware of these scammers!!!

magnumforce154 10/30/09 3:30PM

I am hoping that this entry will attract the attention of someone at Time Warner Cable who may possibly be able to help this company make some positive & very necessary changes to their business before their customer service department inevitably contributes to their complete & total failure.
I am sure that there are some very competent people working in this department, though I have never had the privilege to speak to them, I have always been connected to the most incompetent & rudest of employees! My family chose Time Warner as our cable provider due to the fact that they have always had a very good reputation for good service in our area.
I have been pleased with our service, however, the initial installation was somewhat expensive...costing us $389 just in installation fees...another $105 for rate & tax fee & a prorated fee of $103. Our total bill ended up being in the ballpark of $500, which was greatly more than I had anticipated. After paying the balance in full, it seemed that our bill was due immediately thereafter, so after some questioning of my bill by some of the rudest customer service reps I have ever had to deal with, as well as highly uneducated about their job,I realized that Time Warner Cable issues their statements for the following month 3 days after your current month is due! Therefore, the customer seems to always carry a balance unless it is paid immediately upon receipt! This type of billing process is not only ridiculously confusing to the average customer, but absolutely not feasible in today's turbulent economic state.
I truly hope that this comment will reach someone within this company who truly cares about the well-being of their employer and that something will be done to remedy the extreme problems Time Warner Cable has with their customer service department as well as their billing system.

Anonymous 10/27/09 3:11PM

Well I didnt think I would ever be on a website reporting something like this about a company...But Time Warner Cable is a freaking rip off...About 2 1/2 months ago me and my wife moved into my fathers home because he passed away and noone in my family wanted to assume the responsibility..So we wanted to get the best service for the smallest price, so naturally we thought that Time Warner would be great since my father had already had their service before anyway...SO we get service in my wifes name, and everything is smooth sailing...2mths go by, our bill is 246.00 dollars, and some change...NO biggie right, so we pay it...Well one week later, our service kept getting an error message on our tv screens saying "channel will be available shortly"...So i call and have a service tech to come out and assess the problem..He tells me that I needed new equipment, he acts as though he is going back to the office to pick the new equipment up and leaves with my cable boxes...All of a sudden he calls me and says" there is a customer service issue that needs to be handled before I can come back out...I call customer service and they tell me that their is a previous bill owed from my address, that didnt belong to me...But before services would be restored at my address, that bill had ot be paid! All of this after I have taken off of work, and not even mentioned when we set the service up! Never could get a supervisor on the phone, left on hold for a 4 hrs each day for a week, and got hung up on twice, and the supervisors never returned my call. Nobody has returned my call still to this day....I have told everybody I know who as this service this, and anyone who is pondering getting

desotoparents 10/24/09 11:49AM

No doubt, the absolute worst customer service EVER! I will never use this company for any service again, and what's funny is, the guy who came out to install our internet service talked about how awful the customer service with Direct TV is!! When Direct TV came to our home, they arrived 20 minutes early and called prior to the appointment time to say they were on the way! Time Warner was supposed to be at my house by 12:00 (Noon), showed up at 7:30 pm! When I called Time Warner to find out what time (or about what time) they would be arriving and called me a liar on the phone and refused to help! My phone service goes out all the time, every customer service number you call winds up being transferred to atleast 6 different offices/departments! So I wind up wasting my cell phone minutes!

Anonymous 10/22/09 8:30AM

I called to cancel my home phone service and they told me that in order to do that I needed to bring in my modem. Customer Service, what a crock. Time Warner Cable has the worst Customer Service I have ever seen hands down..

mm 10/10/09 10:20AM

If i had an option,I would never use this company.Hard to get help ,

Anonymous 10/7/09 3:26PM

I have experienced the worst customer service regarding attempting to set up a new account with Time warner cable. I began the process one week ago wanting to get cable acct. set up for my business. After confirming that I wanted the account set up, I waited for a call to be returned to me. This did not happen. I called and was told operations were closed on that Friday evening. On Monday I atempted for two hours to talk to someone who wasn't trying to sell me a security system. I was given over to countless residential account reps, patched to different accout reps in other state and finally had to send myself in as a referral through B class web site to receive a call back to establish an account. After reading all the other nightmarish stories below, I'm most likely going to go with a dish? At least their willing to talk with you to get you to spend your money with them. Time Warner needs to look at its struture of customer support, it's the worst I have ever experienced.
Regards
Just trying to spend money with this company....

Anonymous 10/5/09 12:11PM

do not pay time warner with your credit card,because if they over charge you, they will not put funds back in your bank, they will give you a credit on your bill. also any NSF CHARGES THAT RESULT FROM THEY OVER CHARGING YOUR CREDIT CARD, THEY CREDIT THAT AMOUNT TO YOUR TIME WARNER BILL. THIS COMPANY SHOULD BE REPORTED TO THE ATTORNEY GENERALS OFFICE. THEY ARE SOLID ROBBERS. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. THEY OVERDRAFTED MY SONS ACCOUNT BY 140$ AND AFTER 2WEEKS THEY PUT THE CREDIT ON HIS TIME WARNER BILL. THEY ARE ROBBERS.

SORRY I USED MY DEBIT CARD 9/24/09 7:51PM