DIRECTV

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I have inference from some source. DIRECTV will not contact the FCC or do anything about it. It only happens at night and they will not come out at night. Rex

Rhab 8/31/10 2:15PM

What the hell is wrong with Direct TV's website. My grandma can move faster than them. It just took me 30+ minutes to change my CC info for autopay annd to update my account info. The past two times I have logged on it takes FOREVER to navigate through their website. Everytime I click on anything (including trying to log on) it just sits there "processing" .Heaven forbid I clicked on the wrong thing I need to go back- it takes another freaking 5 minutes to go back to the page I was just on. And it's NOT my computer- this is the only website that goes as slow as molasses. Good God- we pay you an arm and a leg for Cable only to get crappy service half the time, the least you could do is fix your website.

Fatcat 8/31/10 12:00PM

You know I have to say something here. I have DIRECTV in my home and have for many years and I just have to say you all are about the most whiney bunch of jerk on the planet. Did you ever think that the reason you dont get good customer service is that you call in all pissy and dont give them the respect of a normal voice and not shout at them , curse at them, and just plain rude to the tech that trys to assist you. By the way the equipment is electronic. It will have quirk and will break down eventually. If you would treat the equipment better and not try and interupt the installation by moving the receivers around they wouldnt break or have issues. Now if you are one of the customers that leave their stuff alone great , know that things will happen that you will need things replaced and need a service call from time to time.
Now with all that being said I also want to state that if yo have satellite service your reception will go away when yo have bad weather. It doesnt matter if you have DIRECTV or DISH. Also if you have their protection plan it will only cover the directv equipment. It DOES NOT cover the tv. If they tell you that its an issue with your tv beleive them. If you have a no signal up or black screen and cant change channels on your tv or even switch the inputs thats YOUR tv problem. they cant fix an issue with your tv call your tv manufacter for that.
Now as far as customer service goes yes some can be jerks but thats becuase DIRECTV has where cm arent allowed to go over a certain time frame for calls. So when they do they get yelled at for going over therefore they try and cut corners whereever they can.
Now as far as tech support being able to help with your bill they can only help to a point. Dont get upset if they cant help. Also if you are without service for a length of time you HAVE to ASK for compensation for time without service they dont automatically give it to you . They are a business.
Well I have said my peace and I knw i will hear flack over my post but I dont care maybe someone will get the jist of this and put it to good use. Have a nice day.

tigerlilly74 8/26/10 10:28PM

Does anuone read all of these complaints. I have been an on time paying customer for many years and was rated as an "A" rated account however whenever there is a problem, none of your technical peop;e can help. I contacted you 3 weeks ago, spent 2 hours with a tech on the phone and still the box is not functional so they sent me a new box and once again 2 hours on the phone with no success. They had me run to Walmart o pick up another cable and install the new box using it and again no luck. Now they tell me I have to wait 10 days to get someone out here to try to solve my problem making it a month with out my tv. This stinks, I called customer service spoke to Jay in Mississippi, then asked for a supervisor and his name was Dave and he didn't even care that I threatened to close my account. It sure would be nice to know that this company cares about it's existing customers not just trying to get new customers. Extremely disappointed!

Anonymous 8/26/10 5:32PM

Awful customer service. Good luck trying to find someone who really cares about your service -- unless you are adding features, ordering new service, etc. My call was routed to a call center in Mexico ... and good luck trying to find folks who are able to think outside their tiny little box down there.

sc 8/26/10 3:04PM

I am on the phone right now with a representatve. I had called and complained without being abusive in any manner and was hung up on the first time. My issues:
1) no number is given for customer service to call if having problems on the bill paying system.
2) the system at DTV was not able to process the account asked me to continue. When I wasn't able to, I pressed to pay again and unfortunately it charged me two times.
3) I'm on the line now, and it feels as if it's an attempt to get me to hang up and give up. No rep is getting back on the line after 10 minutes.....I've been doing this for at least 40 minutes all together. No more paying bills on line! You'll just have to wait for your money. When this contract is done, I'm done with you.

sunny 8/26/10 5:37AM

The customer service is TERRIBLE at Directv. They send bills and never provide the service and then want to send your account to a collection agency and then report the non-payment on your credit report. I requested that my service be disconnected and they suspended it. I moved from the address and then I get a bill 12 months later stating that I owe $189.00. Are you kidding me! I have not lived at the address for 12 months, so they said the charges are legitimate. They sent my account to a collection agency. I never received a bill during the 12 months and had been a customer for 8 years. I never paid my bill late, but I can't get anyone at Directv to review my account and get the matter resolved.

Fletch 8/25/10 6:29PM

Your customer service department sucks, every time I call I get a different person and get nowwhere. They took two debits from my checking account without my permission and so far they have only refunded one, I tried to set up the service and they gave me a different price every time I called and when I checked my E-mail the price was not what they told me on the phone. When I called back they continued to jack me around and when I called to cancel they gave me a hard time about refunding my money telling me I had to wait six to eight weeks for a refund. They took the money instantly and told me that I would not be charged double but they charged me 43.54 equipment charge instead of 21.72. I am filling a report with the BBB and then I am going to contact my attorney to resolve the matter.

Anonymous 8/25/10 12:14PM

So far in the last week I have talked to about 12 different direct tv people and have not got any where.They want Me to just forget it and back down. They are so unreasonable. The only highlight to this awful experience is one installer that was so understanding. Now I have another 2 year contract because I signed a paper for something that I don't have and never received.

not happy 8/25/10 11:27AM

my viewing experience has been average not as good as Cox Cable. I recently used a Direct TV licensed agent that offered a turn Key option to provide me with all the options offered on the internet site plus complete all the Online rebates for me including the friend referral program. My first Bill should have been under $20. Turned out to be in excess of $65. I contacted Direct TV for help--so far i have been on the phone in excess of 5 hours with them. (they keep transferring me around the same call center to pass the ball) The agents have been polite and express empathy--but are unwilling to offer or correct my problem. In essence they said "BUYER BEWARE" it is not their problem.

My local agent/dealer (in Virgina) will not return my calls and when i have caught him on the phone he has lied to me with more false promises of what he can and will do.

My advice to you is do your research--if you have no other option but to use DIRECT TV then only sign up by contacting them directly--do not agree to anything verbally (you will be committed) do not sign anything with them until you receive in writing from them exactly what your bill will be from day one. Their billing system will bill you for the full amount until your rebates kick in and they do not issue credits or allow you to short pay any amount.

If you do try to sign up they use multiple 800 numbers that are not necessarily related--you can call their regular number to sign up but you must call an entirely separate number to use the referral program and then their is no guarantee you will get the other specials that you may see advertised beyond the one deal--sneaky

They taut their exceptional customer service--in my experience they are polite and courteous--but that is it, the people you talk to over the phone can do nothing for you--they are only the messengers of unyielding customer service policy. You will be locked into your decision for TWO years.

If you have other options I would consider those before making any commitments.

umpire 8/25/10 10:48AM