Cricket Wireless

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My phone was stolen and I am trying to get a new phone. I went to the store and they didn't have a "COMPARABLE" phone. Then they tell me after I have been paying insurance for the last 3 years without ever filing a claim, that I'm going to get a refurbished phone!!!! WHAT? Okay, so the saleslady is trying to send me to another Cricket store. Both stores dind't have a phone to give me. One store told her they didn't have a BACK TO THE PHONE? WTH? Today, I've spoken with at least four reps, one from thesignal.com and she was very unpleasant and told me that the phone I needed was on back order and wait a WEEK TO CALL BACK AND SEE IF I CAN ORDER ONE? Then I call Cricket again and this time some man that can't speak English transfers me to another dept ONLY for THAT man to tell me I have the wrong DEPARMTMET! That's it. I have a headache and I am going to Sprint. My son has been begging me to go the ANYWAY.

Disgusted and so upset. 8/26/10 1:27PM

By the way...
who else HATES those INSIPID and VAPID Cricket spokesman recordings when you call their 611 customer Disservice?

BEETLE 8/26/10 8:51AM

We have reached the breaking point with this asinine company! They certainly have built up walls that make it DIFFICULT to speak to a real person rep'. Thanks for this 'contact help' info'! I was strong armed into paying them $13.45 that we DON'T OWE just to have my wife's service turned back on TODAY. The $13.45 was an extra charge for international calling that we COULDN'T USE and had had CANCELED.(we had been misled about that service)
Cricket verified that we dont owe the money BUT "unfortunately we cannot turn the service on until you pay the debt- we will credit you in the next billing cycle" I paid under protest. I KNOW a comapny like Verizon would NOT have marginalized us or treat us this way.
Adios Cricket ..After being a regular paying customer for almost 1-1/2 years Ive HAD ENOUGH

BEETLE 8/26/10 8:38AM

Customer service??? They don't have customer service at Cricket. If you do finally get to speak with someone, they are very hard to understand. I ordered my daughter a phone on the internet - then found out that we are actually in an area considered "ROAMING" though that is not what they advertise. I did cancel our order that same day about 15 minutes later and - you've got it - they shipped the phone anyway - charged my account $104.99 - then two weeks later after several phone calls - my refund was $59.99 - called again to find out where my $45.00 is - now someone will supposedly call me back and they have "esclated" my call. I would suggest to EVERYONE who is thinking about getting a Cricket phone to choose a different company because if you have any problem - CRICKET will not give you "CUSTOMER SERVICE"!!!!!!

gypsy 8/26/10 6:50AM

Absolutely the worst customer service in the world!! Paid 45$ for a couple of hours of roaming mins for my son who went away to college. The roaming never worked rendering the phone useless. Tried to get a refund, I was first told that they couldn't refund me my money, when I pressed the rep told me that it had been done already and I should call my bank and ask them why they won't give me the money they refunded. I didn't believe that for a second so I asked to speak to a supervisor. After several minutes the "supervisor" came on and told me a completely different story. Basically he told me to call the Cricket store where I paid the money and they would refund it, called them and they said they didn't know what I was talking about.
You will never get your money back from Cricket, they will tell you anything to get you off the phone. There is no accountability with this company whatsoever.

Cricket Stinks 8/23/10 2:03PM

called customer service on monday, they told us (the accent was so thick, we asked 3 times) we had until tues @ 6pm to pay our bill. Woke up tues, no service. We are pissed. with the internet and 2 phones, we dump $135 each month into Cricket. Been a customer for over 5 years!!! None of this matters.

jgmarchese 8/17/10 6:46AM

Now you tell me. I have been trying 3 days to port a number with no success. You would think by now they would have learned how to do this. In the meantime it has cost me $40 with the previous company so I can still receive calls. So far totally incompetent. Any suggestions?

alan stinson 8/12/10 3:56PM

customer service is the worst of the worst
stay away from bad service and bad business

moonmynx 8/5/10 12:43PM

WELL i would just like to add that I CANT F******** UNDERSTAND ANY REPRESENATIVE!!!!

thank you & have a nice day :)

Anonymous 8/4/10 2:07PM

This is, without question, the worst company that I have ever dealt with! They have built electronic walls so that they never need to respond to their customers. On the rare occasion when you reach customer service you will discover thyat it is an Indian call center that can help you with nothin! Cancel them if you're smart. I'm going to.

unhappy in Nashville 7/29/10 6:14AM