Cricket Wireless

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Its true, any phone service you pick you most likely will find things to complain about, But CRICKET TRULY TRIES TO STEAL FROM THIER CUSTOMERS> I have been a customer for a few years now. The first years service was ok(no terrible issues) , However as soon as I started to work in different parts of the country , I needed to switch to thier Roaming plan(which I did). Problem there was they claim the roaming works , It does not. Yet they charge you for it. After trying to get it resolved with thier company for six solid monthes, I finally gave up. With the song and dance they provide they should be on Broadway. They charged me six monthes for services they could not provide. My forty something bill was always over seventy. When they could not resolve the issue they offered me a 10 dollar credit for each of the six monthes (never reflected on my bill).
Went to a cricket dealer and the clerk showed me right on the screen that someone in thier company had noted right at the top
CUSTOMER IS FISHING FOR CREDITS. No wonder I could never get any help. Anyway, I cancelled my phone service with them and moved on to t-mobile, however I retained their high speed internet modem and services (which by the way , are just as useless). Went to pay my internet fees and was astonished to see they were trying to charge me 162+ dollars including two monthes of services for themselves on a phone that had previously been disconnected. Since cricket is a pay in advance service, they are obviously ADD, crooks, or have serious accounting issues. I would not write this but have spoken with several of thier reps, been lied to about resolutions to this issue, and finally had to report them to the FCC. This will be one of those letters you see posted all over the net soon. I have wasted so much time and money with this company, I cannot waste any more.I know there are folks out there that have not yet had any trouble with them yet, however , if your one of them, trouble is most likely coming in my opinion. Please be wise and research crickets history, or even just try and reach them (to see how truly shady they are ) before purchasing any services with them. GOOD LUCK !!

Irritated Paul 11/19/09 12:32PM

Night and day difference on which phone number you use. Use the one here, Jeff from Ohio was so, so, so much better than 'James' from some non-English speaking phone service with a heavy time lags.
He taught me how to reset my broadband connection in Vista (linux head here-yes does work with linux if you know how)

Anonymous 11/16/09 9:47PM

cricket is TERRIBLE! I've only had their broadband for 3 days and I regret ever buying it already. And the ppl they hire at the store couldn't be any dumber. They should be embarrassed. One guy actually tried to charge me $25 for something that was free- and when he realized I wasn't an idiot- then he tried to hit on me! This company is disgusting.

pamela 11/10/09 9:07AM

Cricket is a complete rip off. Do not waste your time with a carrier that is bound to go bankrupt. Customer Service is crap, phones are crap and phone service is crap. You are better off going with a established company like Verizon or At&t. One more info, they cannot port any number, but if you ask them that they would differ until you actually purchase the phone and service and find out the hard way. Very misleading. If you wish to check if your number is portable speaking to someone in the porting department before making the purchase.

alphonso 10/19/09 2:20PM

I have had Cricket wireless for about 2 years and I love it! The service is great and don't have any dropped calls like I had from AT&T. The customer service has always been helpful. Even at the stores I don't have any problems. I bought a Palm Treo 700 from somewhere else and they flashed the phone for me! No ploblems at all! (My previous phone was a Motorola Q.) I would recommend Cricket to anyone here in the Pasadena Texas area.

Pink_Angel_N_Tx 10/14/09 6:46PM

This number is still active to free yourself from the voiceprompt hell that Cricket calls customer service.

Thank You!!

Anonymous 10/2/09 6:46PM

I ordered a phone and broadband modem from them online 2 weeks ago. The phone service has been good - not great, and the broadband NEVER worked at all. I called many times for tech support to get it operational to no avail. SO when my bill was due I called to cancel the broadband service and they still tried to charge me again for the internet service. I called all day long trying to get to a human and could not. I found this number and it worked, but they still could not help me get the bill straight. So I will just drop cricket and go back to sprint. I wouldn't suggest cricket to my worst enemy.

PissedinTX 9/21/09 4:49PM

ok to start ive had my phone for 2 months and regret swiching. i dont get my text messages for hours, and my calls thats a joke my friends tell me wwhen they call they get a message saying my phone is disconnected.if your thinking about switching to cricket run the other way the money you think you will save isnt worth the phone calls you will miss.if your childs school or doctors needs to contact you in an emergency so could miss them.... shauna woods

Anonymous 9/14/09 8:59AM

Finally! This number worked perfectly for me.

It seems that Cricket lowered their $45/mo plan to $40/mo. I was already paying $40 so I 'upgraded' my account to have the additional features. Well my next bill reflected the $45/mo plan.

The two closest 'official' cricket centers have phones that don't work. The closest one rings once then silence. The second one is busy 100% of the time, even at 2am.

Their 1-800-CRICKET number is a joke. Each option refers you to their website. Their corporate number is a joke. If you say you want to advertise with them or become an official dealer, they refer you to their website.

Another thing, I wanted to switch from a monthly bill to a PayGo plan. In the local 'payment only' store, I was told I couldn't use the current Cricket phone that I own. I told him that isn't what the website says.

I went to the closer 'official' store. The first girl said the same thing. I told her to fix her website. Finally I was in conversation with someone with a modicum of intelligence, the manager. He started off saying the same thing, but I showed him the copy on their site where it says "Already have a Cricket phone? Use it with PAYGo!"

So now he tells me how it works. I cannot switch a current Cricket phone to a PayGo plan. An active phone can't be switched to PayGo. It must be an inactive phone. So how do I make my current phone inactive? Cricket doesn't allow you to actually cancel your plan. The manager explicitly told me to let my account lapse. He said it would take at least 60 days. Then my phone would be deactivated from their system after 30 days of being past due.

So the easiest way to "Already have a Cricket phone? Use it with PAYGo!" is to not pay, go past due, go without a phone for 30 days, and ONLY THEN would I be able to use my Cricket phone with PayGo.

This sounds like a business plan a pre-schooler would come up with while trying to build something with a mixture of Lego and Duplo blocks.

I'd have to say, even the manager of the 'official' store wasn't that bright. It seems like they're given a script, 1st response always leaning to the negative. Then they try to resolve the issue with a bandaid, because they don't want any negative discussion with other customers listening in.

I was pretty much shoved out the door and had to fix the problems myself. And mind you, I had already driven 20 miles to the nearest 'official' store, because their phone didn't work, and still doesn't.

So to anyone considering using Cricket, just don't. The only reason I'm still with them is because I avoided any customer service issues for about 8 months and had established this number as my professional contact. I am currently developing a plan to migrate to an actual cell phone company.

By the way, even my bank told me they had never experienced any company that had such terrible (read 'nonexistant') customer service. The rep at my bank tried in vain for 30 minutes to contact a human at Cricket.

Well, I could go on and on about the terrible customer service I've experienced in the past 6 months. But I think you get the picture.

Anonymous 9/11/09 11:23AM

Thank you for listing this phone number. I disconnected my phone service and still had a payment due but wasn't able to get through on the automated system because the phone number was disconnected. I'd been going around for over an hour unsuccessfully trying to get a person. I called this number and was quickly connected to a real person who was able to help me with my payment.

Anonymous 9/3/09 10:45AM