Verizon Wireless

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I called customer service (1-866-406-5154)and got through quickly. I found the gentleman I spoke with to be professional, patient and polite, and was able to answer my questions. Although my issue was caused by misinformation provided by the local Verizon store, the customer service rep was very helpful.

zal 11/19/09 9:26PM

I have been trying since Aug 1,2009 to change my phone to my father. I have been to their stores 4 times I have talked with someone on the phone 6 or 7 times have emailed several times.My father has had this phone since then. I have tried faxing copies of the assumption of liability form. My father lives over 1 hour from me it really seems to me that they have lousy customer service.

get real 11/19/09 9:34AM

Every since Verizon took over Alltel we have had nothing but problems-can't get our messages, messages aren't posted until 3 days later (!?), can't make calls outside our county,even though we have a nationwide program. Numerous calls to the lousy customer service line yield nothing, and trips to their store are an all day wait-a-thon and even then they tell you you need to purchase one of their phones and plans. Guess what-all their literature said when they bought out Alltel, "your service will remain the same". I also live in Florida, and will be writing the FCC as well as the BBB. We are paying for service that isn't being delivered!

verizonsucks 11/16/09 7:52AM

November 11, 2009
Dear Verizon Customer Service,
It’s good to find out that my customer loyalty is not worth $20.00. Let me explain. I have been a Verizon cellular customer for over 10 years. My wife and I have Motorola Adventure V750 phones and I have had numerous problems with mine. In early October 2009, my phone started shutting itself off randomly. It wouldn’t respond to the power key so I had to remove the battery and replace it to get it to power up again. I took the phone to the Verizon service center in Altamonte Springs FL (a 14 mile trip one way) and the technicians looked at it briefly and said my phone’s software was 8 updates behind. They updated the phone (it took over an hour) and sent me on my way without checking anything else. The next day it did the same thing. I returned to the Altamonte Springs service center and paid $50.00 for a refurbished phone. It was evident from the scuffed finish that the phone had been treated roughly before being refurbished. Less than 2 weeks later, the front and main screens failed on the phone. I took it back to the Altamonte store the day before your new Droid phone was released and they gave me another refurbished V750 (at least this one looked better). The next day I tried to download a game that I had purchased on my previous phone and it wouldn’t connect to the “Get It Now” function. I also found out that I couldn’t receive data texts (no pictures, sounds or videos) in messages, only text. I called Verizon Customer service (*611) and was on the phone with them for at least 30 minutes, maybe closer to an hour. They tried a lot of possible solutions and none of them worked. They concluded that the problem was in my handset. The customer service rep checked on the inventory of V750 phones at the Altamonte Springs FL store and the Sanford FL store (a 17 mile trip one way). The Altamonte store only had one V750 while the Sanford store had four.
I went to the Sanford store in hopes of getting a phone in decent condition. While there, sales rep Ken Dominguez told me that since I had so much trouble with the V750 I was eligible to replace my phone with a new Motorola Barrage phone. He said that if I chose that phone, I wouldn’t be able to upgrade on June 8, 2010 as my current plan shows. They showed the phone to me at your website and I didn’t like it because it didn’t have a qwerty keyboard and I didn’t like the looks of it. I didn’t want to forfeit my June upgrade by selecting a phone I didn’t want. I told them that I was interested in the Samsung Alias2 phone and wanted that one instead. They told me it was more expensive and they couldn’t do that. I asked Ken Dominguez what the difference in cost was. He told me the Motorola Barrage listed for $299.00 and the Samsung Alias2 listed for $319.00, a mere $20.00 difference . He told me Verizon Customer Service could possibly approve the upgrade and he called them for me on the store phone. The customer service rep on the phone told me that the store manager could approve the upgrade if they chose to do so and I had her also tell Ken the same thing. He went in the back to see store manager Diane Elhoffer to see if she would approve the upgrade. He came back and said that she wouldn’t approve the exchange and I was given another Motorola V750.
This shows what Verizon thinks of customer loyalty. I told them that I had spent a lot more than the $20.00 difference on gas, not to mention my time just trying to get a phone that worked. I have been relatively pleased with Verizon’s coverage area but the customer service has been extremely unsatisfactory. It appears that absolutely no consideration is given to all of the time, money and effort that I have had to expend, all because Verizon couldn’t provide me with a working phone. It used to be that a company would do it’s best to make amends for a customer’s inconvenience. Apparently Verizon thinks they are so big and have a brand new trinket (the Droid) to dangle in front of prospective customers that they don’t care about customer satisfaction anymore. Well, I’m fed up with it. I’m listing below a few of the people that I have persuaded to switch to Verizon service over the last several years and I will be apologizing to them for your lack of customer service:
Donald Crawley 1 phone
Frank Meade 2 phones
Jeff Crawley 2 phones
Tammy Wilson 2 phones
Amy Smith 2 phones
Joanne Love 2 phones
Gary Phillips 4 phones
I’m sure there are numerous others, but these are the ones that I can remember quickly. We will all be exploring other cellular providers. The Wilson’s have had similar frustrations with Verizon and they are already considering other plans. The new Wal-Mart products sound very appealing. They may not have a large coverage are initially and I don’t know what their customer service would be like, but they wouldn’t have to do a whole lot to beat Verizon. In fact, their customer service might be lousy but I’m pretty used to that already and at least they’re cheaper.
I know that my new every two upgrade date is June 8, 2010 but I want to know the exact ending date of my contract obligation with Verizon. Send me the date that will allow me to terminate my contract with no financial penalties. I will mark it boldly on my calendar. Don’t tell me to call customer service to find out because it takes too much time to navigate through the ridiculous menu. I’ve expended enough time and effort already.

Thanks for nothing!
Joseph Crawley

jbcgator 11/11/09 2:33PM

I had a fraudulent account opened under my name and social. After several attempts to contact their fraud department, I contacted the BBB and the CEO. Someone from corporate quickly emailed and called me to assure me they will investigate it. A week later I received a letter from corporate stating that the account and charges would be wiped. Guess what? Three weeks later, I just received another bill! This company is freaking useless and comprised of idiots even at corporate level. What's funny is that they subtracted only some of the charges and added early termination fees.

LeilaNami 11/10/09 3:47PM

I had to finally report them to the better business bureau and am waiting on that. I update the BBB with comments every now and then since I was to hear from
Verizon in 48 hours last Monday and here is is next Tuesday and still nothing. I had alltel which was great, ever since the buyout, big suck.

baar123 11/10/09 11:20AM

My cousin and I went to the Fort Union Verizon store located in Salt Lake City for Phone information.... Neither of us have ever been treated as bad as we were by Customer Serice Personnel....
It was quite apparent right from the start that we were from the WRONG GENERATION....
The young lady was very rude, would not even make eye contact with us, she apparently was looking at all the young men in the store...
CHOMPING ON HER GUM -- I was waiting for her to start twirling the gum around her finger..
If we asked a question regarding a feature on the phone, she would say: IF YOU DON'T NEED IT, THEN JUST DON'T USE IT...We were hoping that she could show us a phone with less features...We were not getting anywhere with this RUDE young lady..
To SUM it all up: This girl does NOT belong in Customer Service !!!!!!!!!!!!!!!!!!!!!!
We left the store very FRUSTRATED..
I will never go in that particular store again...And to remind you -- word of mouth goes a long way!! The store Manager (Chris)
was no help at all,he did not CARE !!!
That is why I am writing this note to express our FEELINGS during this ordeal....

Anonymous 11/7/09 1:38PM

Not very happy w/ Verizon Wireless. I received a text regarding my account( I called and the amount due was much higher than my monthly payment). I tried several times through several different numbers to contact a live customer sevice rep. Only by finally going online and finding out if any one else has this problem did i finally find a way to get in touch with them. Why should you have to enter a code (0, ####, 0) just to speak with somebody. Says a lot.

Really? 11/2/09 9:00PM

I am a customer of the Verizon Wireless Franchise located in the corner of Branham Lane and Almaden Expressway, in San José, California. I am very upset because the owner of this store is rude, impolite, and treats his employees as slaves. As my husband and I were there on Oct. 31, 2009, and as we were trying to solve a very big predicament over a relative that call us too much, he was talking HUGELY loudly in the store, interrupted our conversation with the clerk, and just order the clerk or assitant to stay until 8 p.m. The clerk told him that he will need to call his rite, to which he responded in a very rude, impolite, careless tone, well call it! He had no regard that his cleck 2 year old daughter was waiting for Daddy to take her to halloween. On topo of that as we were talking to the clerk, he interrupted again, and told him "I need 8 phones tonight," it was already 6 p.m. so he needed this clerk to sell 8 phones in less than two hours. I am so amaized at this owner preponderance, arrogance, disrregard for the human condition. We have been customers of this store for over 5 years, I now will take my bussiness elsewhere. Because of this man my perception of the image of verizon wireless has been damaged significantly. I do not want to provide businees for a person that treats his employees like slaves. Coming to think of it everytime we go there is a different person, as if there is a new employee everyday. Simply GROSS. The clerk or assistance was almost in tears.

Anonymous 11/2/09 7:39AM

The 1-800-922-0204 is another call center located in North Carolina. The corporate offices of each region is needed for consumers to contact. Would anyone know these telephone numbers or address information?

Anonymous 10/29/09 12:25PM