Verizon Wireless

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I AM TRIED OF GETTING USED PHONES THAT END OF WORKING WORST THAN THE PHONE I BROUGHT IN, THEY NEED TO STOP THAT PROGRAM IT SUCK'S I AM I GETTING VERY UPSET WITH THIS COMPANY AND PLUS TO HAVE A REP TELL ME THAT SHE HAS A USED PHONE AND IT WORK'S JUST FINE..I DIDN'T WANT TO HEAR ABOUT HER PHONE I WAS TRING TO GET ME A WORKING PHONE TO HELL WITH WHAT HER'S DO...GETTING TIRED OF VERIZON...

Anonymous 9/2/10 9:26PM

It was SO great to get the shortcut listed here so that I could get right to a LIVE person.
Thank you!!

Anonymous 8/30/10 2:07PM

My Android phone quit working after 3 months. I took it back to the Verizon store on Saturday,after a very long wait, they promised to overnight ship another which they told me i would have by Monday. No phone on Tuesday and when i call I am imformed i will get it Thursday, it WAS NOT shipped overnight and there is no loaner phone or compensation for almost a week without my phone I use for my business!
Irene Scott

renascott5 8/25/10 8:05AM

It's hard to talk to a real person. Constantly get the recorded voice even when calling their "speak to a real person" number. Had trouble paying bill on line as well as by phone. Got as far as a confirmation number and the service just stopped. Was leary about putting my information out there after 5 times of trying. Finally got through by not answering the computerized systems questions....it sent me to a real person......very frustrating!!!

Anonymous 8/23/10 9:48AM

I have been trying to register online and have been unable to do so with the password you sent me. Then I have been extremely frustrated in trying to find a way to call to speak to a real person. When I finally found the number, I was put on hold. thus, my experience with customer service has not been positive.

Anonymous 8/23/10 7:45AM

OMG I'm so happy that I could use your on line person. This website helped me immensely! Thanks, great job!!! Love how I can access a live person without waiting. YEAH!!!!!!!!!!

Anonymous 8/22/10 2:23PM

My god these folks are idiots. Drones. Can't think for themselves. Good luck if you have any trouble that goes beyond simple tasks.

Bubba Gump 8/19/10 4:49PM

Thank you for providing this number and instructions. I was able to talk to a human almost immediately. I spoke to several reps who were helpful and provided some solutions. I do agree that you have to watch your bill very closely -- this last problem was due to a payment I sent to them 3 weeks ago (bank verifies this) that they say they never received).

Anonymous 8/19/10 9:08AM

I just got off the phone with Verizon after waiting 30 seconds to speak to a representative. She was very helpful, friendly, and willing to do all that she could to resolve my issue. I have been with Verizon for years (too many to count) and have never had issues with the company. I am one happy and satisfied customer!

Anonymous 8/18/10 12:03PM

I have never had a problem with customer service with Verizon and have been a customer for the past 6 years. I just called their customer serivce line to up my data package because I have gone over my texting allowance with my previous package. The representative answered within a minute of me being on hold and was very friendly. She even took the time to back-date the plan change in order to save me from the (significant) overages that I incurred by going over my limit. She answered my numerous questions clearly and took the time to explain the changes in my coming bill.

Anonymous 8/17/10 2:13PM