UPS

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If you just keep pressing zero and cut the machine off it will take you directly to an agent.

This website is great!

Anonymous 11/11/09 1:08PM

It is really a shame that UPS out sourced their customer service out of the US, it is very diffcult to improssiable get a CSR state side

bettt 11/9/09 9:36AM

I called this number from my cell phone which has a limited number of available minutes to make calls with. I was hoping to get a simple answer to my question but that proved to be impossible. All I wanted was a contact number for the UPS office in my home town of Norfolk Virginia. Instead I got transferred to an automated answering service which gave me another number to call. Okay so I called the next number and instead of person I could speak to I got another machine with a series of options which had nothing to do with what I wanted to know. This whole system of so called customer service is ridiculous and far too complicated to be at all helpful. I mean how many hoops do I have to jump through to get a simple phone number to the local office?? It is absolutely stupid that there is not a directory of phone numbers available on the UPS web-site. There is a store locator on the site but if you use it all you get is an address and the name of the on-site manager, but no telephone number. UPS may be a world wide player in the delivery business but they are failures at simple customer service!!

zlloyd 11/9/09 9:15AM

wiould be nice if i do a search on "UPS contact telephone number that i would actualy get the UPS telephone number. Since you are contact help, Can you give 82,000 dollars. thank You

monitor 10/28/09 1:20PM

very poor service and thieves are among them as well. Best to stay away, use another shipper.

Strong 10/27/09 10:50AM

HORRIBLE!!! 20plus years of paying them to delivery my packages and I cant even get a call from a Rep to discuss a lost package! $5,000 worth of speciallty tools!!! I had it under insured because they could not be damaged!!! but the box was torn open and 100 plus wrenches which were bagged in groups of 20 all were lost!!! BOYCOT these a-holes! I will be driving around with a UPS sucks sign on my car til I get the treatment i deserve!

Anonymous 10/20/09 1:03PM

We had a package that had pre-paid postage being returned to Pitney Bowes. The first agent that I talked to said they would charge us $10.00 to pick up the package or we could leave it at a drop-box. The package was too big to put in the drop-box and we didn't want to leave it sitting beside the box (we are in an office building in downtown Chicago and there is a "mailroom"). So, after talking it over with my boss, we decided that we would rather not risk someone walking off with the package and we would pay the $10.00 to have it picked up from our office. When I called the second to arrange for the pick-up, the agent that assisted me was very courteous and suggested that if there was no time limit on when the package needed to be returned, that we could just hold it until a UPS driver was delivering a package to us and he would have to pick it up without charging us the $10.00 pickup fee as he was already there. I was very impressed that the agent wasn't trying to line UPS' pockets with an additional money, but went out of his way to make this suggestion to save us the money instead. Thanks UPS!

Anonymous 10/20/09 8:15AM

Thanks for the tip on hitting '0' twice. I got right through to customer service. Wanted to find out why my pkg was put on a delivery truck at 7:24AM and is still not delivered at 5:25PM! Answer: it will be delivered by 7PM... Sure hope so...

lisa72315 10/15/09 5:27PM

What can BROWN do for me? How about go find the package which they say they delivered to my office (dont have one) and was signed for by someone I never even heard of. Thats all, BROWN; is it asking too much?

Anonymous 10/13/09 6:58PM

The customer representative (Shawn) was very much helpful and accommodating, i got all the information i needed!

Anonymous 9/30/09 6:55PM