AVG customer service

AVG is a threat detection software company based in Amsterdam, Netherlands. AVG offers several Internet security products and is best known for their virus detection software. AVG offers some phone support on a limited basis.

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Customer Support

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Phone: 828-459-5422

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  • Description:
    • Multiple people have reported that this number requires payment

      Business customers can use 888-823-2233

User Reviews

10
Jun

Posted by Anonymous


on 6/10/18 at 6:38PM

We just had the rudest people on your nz phone whom would not listen to what we were saying we had money taken out of our credit card $55 for a product we don't even what and when we rung they wanted to charge us $99 to cancel we disputed this and said we haven't receive anything no training there I will make sure family and friends never deal with this company again

14
Jun

Posted by Anonymous


on 6/14/17 at 9:04PM

On 15/06/2017 I paid NZ$337.56 on-line for two AVG Download products but cant get these to download, (I am elderly and not too clever with this computer stuff). I would really appreciate if someone could phone me on NZ and talk me through how to get this download successfully completed. I am normally available between 09.00am and 09.00pm. Or perhaps there may be some NZ office number I could contact.

Thank You and best regards,

Ian Gillott

22
Apr

Posted by carkshe


on 4/22/17 at 11:12AM

"AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us."
The above was from AVG who sent me an email stating they had no other options to help me when their Anti-Theft Software locked my LG G5 thereby rendering it totally useless.
I tried with my Service Provider and with the Manufacturer LG to have a factory reset done on my G5 but because AVG's software was the cause of the lock down thereby becoming the 'third party" in which neither my Service Provider nor the Manufacturer could do a factory reset and unlock my device.
AVG states "we are unable to help you as we do not have any options to do a factory reset."
AVG had the gall to say "We understand your frustration at this moment. We hope you understand the limitations."
AVG does not understand the frustration they cause for their customers therefore AVG is not maintaining nor living up to their motto
Sad thing is my cell phone will send emails showing myself trying to break into my phone yet when you request a password reset it presents no email AVG's Anti-Theft Website cannot locate my G5 cannot reset the Security Pin. How then does my device keep getting emails at an email address not registered with the device as the product was purchased for my PC the Android download was an additional option offered by AVG to protect all my devices.
FRUSTRATED to the Nth degree is an understatement. AVG, at least, owes me a replacement LG G5 (my current one was purchased 01/2017 still under warranty) still brand new).
Service is not their first priority nor is keeping their customers happy.

03
Dec

Posted by Michael


on 12/3/16 at 9:32AM

Stay away from AVG. Can't get past technical support to complain to someone in head office. Like someone else who left a review, AVG is more like a virus than an anti virus software. Worst technical support of any company I have dealt with.

Cancelled June 2015, was charged renewal in December 2015, contacted them again even though they had confirmed my original cancellation and just received a renewal on my CC Decemeber 2016.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

This is not a normal request for refund. Your software created a virus and your tech support team not only could not fix the problem but created a situation that rendered my system useless. When I asked them on several conversations to escalate the problem to upper management I was refused. I insist on a complete refund and suggested you reimbusement me for the $340.00 I had to pay for an outside source to fix my problem.

If I don't get the satisfaction from AVG I will have no choice but to take whatever action I deem necessary.

06
Sep

Posted by NA


on 9/6/16 at 1:55PM

AVG has the worst customer service I have ever found with any company. They sold one of my customers a 2 year subscription and have so far refused to give him a key so he can install the product. I have spent over 2 hours on the phone and another hour on their chat line without any response. When I phoned I was sent in circles. There tech support is terrible and they have no idea how to solve the problem. DO YOURSELF A FAVOR AND DON'T BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!!!!

View all 183 AVG customer service reviews »
Customer Service Ratings

Based on 250 votes.

3.0

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