Quicken

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i am new to Quicken. Heard it was suppost to be great . . . it is horrid. No customer support, nothing down loads. I was with MicroSoft Money. Convinced to change I paid for this mess?? Is QuickBooks any better? Can't be any worse!!

Sam 8/28/10 9:27AM

I can't believe what Quicken is doing!! I have used Quicken since 2002 and I haven NEVER had any problems, until NOW! The web site that quicken gives us on the phone line doesn't work. Can't get through for tech support either by E-mail or by telephone. It looks likes, in 2011, we will have to go to microsoft money. That is really sad as quicken has always been so superior, until now!

More4Nana 8/20/10 6:05PM

I have been trying to fix a tech problem for 6 days now and I cannot get any answers, either they do not care or destroy all e-mail and phone service.
I have been dealing with Quicken for 15 years are you going out of business. Pathetic Company Support NONE AT ALL>

brinan 8/11/10 5:11AM

Add me to just digruntled users of Quicken. For two days I haven't been able to open Quicken windows 2008 because popup says updating is in progress, please wait -- (choice given) "OK"

So have tried to reach support, which seems to be limited to using email, getting a return phone call or chatting -- all do not work.

Egad, have been using for years (with Turbotax) and have financial records going back. Now,it seems I must find some other sufficient substitute app and a way to transfer the data in form useable by it.

sire 7/28/10 12:51PM

I have used Qicken for years. I bought both '09 and '10 updates and now can't download my bank account as needed selection box is grayed out. I can't get support. IS THIS COMPANY GOING UNDER??

Does this mean TurboTax is also headed to the trash pile?

Anonymous 7/26/10 5:17AM

Used to be a quality company, but no so any longer! Impossible to contact customer support, the website will not work.

Anonymous 7/22/10 9:41AM

My Quicken for Mac will not open. I tried getting help in all options, it refuses to let me in because the categories are grayed out and does not give me the option. Why don't they have a support person I can speak to on line. I can't stay in my house 24 hours to wait for a call back.

Anonymous 7/21/10 5:09PM

what the hell? quick books is down again???? what another earthquake in SANDIEGO...

need to find another company..

business's are losing money left and right and no one in corporate intuit.. really give a damn...

nysjackie 7/14/10 12:19PM

This is stupid, you make us do upgrades!!!!!! Sorry you do. Now we have lost a feature that was there. What the hell is your company around for. You expect a # to call me back on. I should be able to call you and talk to a person and get help. This computer world sucks. We are all not stupid. And the website states it may cost me!!!!!!! Why, you sold a product, that when forced to update is worse than the original product.

Anonymous 7/7/10 1:58PM

I am disgusted with Quicken customer service. Using that term very loosely because I don't think they have customer service at all. I tried all the suggested web sites. 48 hours for e-mail and 1 day for phone service. There time does not even come close to mine. Query after query ignored

Anonymous 7/5/10 3:47PM