Quicken

Click here to add a comment for this listing.

Quicken is a rogue company...It is unethical in its biz practices. The motto seems to be sell a product cheap with lot of problems and rip of the customer for support with $25 per call. This is usary and Fed trade commission is aware of it and I have written to them. Some attorneys are gathering customer complaints for class action lawsuit. Write to state attorney general and fed trade commision. I hope quicken offers top customer and tech support to keep its customers.

Anonymous 11/14/09 8:50AM

The submit didn't work.

Here is my problems:



I downloaded quicken 2010 from your website, I had quicken 2007. It installled with no problems but I do have a problem when executing it. I get the message "Quicken launcher has stopped working. I have installed it under a different user like I was told the last time I called. Sometimes when trying to execute it, by trying again and again it sometimes works. When it does work I have toi reload the data file each time. That shouldn't be. I have had quicken for many years and never had these problems before. One time I called and the gave me a delete program to use and it didn't work because it only works oin 32 bit machines. I have a 64 bit machine. Please help me asap. I am ready to ask for a refund and go with another vender.


Thanks,

Tom

Tomvanness 11/2/09 12:42PM

Finding a telephone number is impossible. I have used Quicken for 10 years and have always liked it...until recently. I bought a Mac and was told that I need to convert my data. Easy enough? I wanted to get a copy of the mac version since I had just purchased a pc version when my computer had crashed. No phone number available that gets you to a live customer service person. The live chat got me someone who didn't understand me. I used to recommend Quicken to everyone, but the lack of live support is astounding. Not everything is a $25 answer.

Anonymous 11/1/09 9:06PM

I was appalled to find out that Quicken is charging the financial institutions to participate in the online banking, which just so happens mine does not. Double dipping is wrong. I purchased this program because it was advertised that you can do online banking. I wish I would have known to check the list of financial institutions before I purchased this product. Stop making the program free on the internet by charging the institutions and penalizing those who actually purchase the program. I am very dissatisfied and would not recommend this product to anyone. In this day and age of technology Quicken needs to get their hands out of their pockets anad get with the times.

clang127 10/6/09 9:31AM

I just upgraded to Quicken 2009 and had a question about bill-payment reminders. It isn't answered within the program, so I consulted Help. Not there. Next called the (800) 446-8848 customer service line and pressed 3 for Quicken. Message there said to go to Quicken phone help. When I requested a phone call I was notified that the charge is $25. When I abandoned that and asked for a Chat answer, the request was not accepted. Ditto for an email answer. There seems to be no Quicken support available. I'm returning the software, per their 60-day money back guarantee.

kateo42 10/5/09 4:36PM

I have come to dislike your company. I can't even find a number to order an upgrade. Pathetic. Do you really want to drive away your customers? If so, you're doing fine...

Anonymous 9/26/09 6:44PM

Impossible to get help. I have been trying to pay a bill and it either tries to splt the transaction or turns the bill amount to a negative. What can I do? I have wasted almost two hours. HELP!

DYC5416@aol.com 6/9/09 4:39PM

I urgently need to download from my bank acct. into Quicken my records for 2008 tax preparation. Quicken has me blocked from downloading anything and will not allow me to update/reset my Vault password. I have been unable to get any help via phone, web site, etc. Does anyone care enough to offer assistance? Unfortunately, the people with whom I have spoken are not well enough informed to be helpful and keep passing me along to yet another number or web site.
It speaks poorly of Intuit's intentions toward customers.

podotm 2/26/09 3:45PM

The servics stinks from here to Hoboken

Anonymous 2/19/09 3:20PM

YOUR SUPPORT GROUP IS ABSOLUTLEY TERRIBLE.YOU CAN'T GET A HUMAN TO TALK TO AND THE ONES YOU DO FROM INTUIT ARE AS STUPID AS A BOX OF ROCKS.. I NEED HELP NOW FOR AN ORDER PLACED NOT 2 DAYS FROM NOW.. JUST ANSWER THE DAMN PHONE. I CAN'T BELIEVE YOU HAVE A BUSINESS AND NO SUPPORT WHAT SO EVER..

Anonymous 2/11/09 8:15AM