Dell

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I was trying today to get tech support for software issues knowing that I would have a fee to do so, do not have a contract. I was talking to an agent for 45 minutes about my dell preferred account did not have my account number handy. Asked my security question, I gave him the right answer he could not get to match, back and forth. Never resolved tranferred me to North America still no resolution, explained to the next agent, he just said "well I was on the phone with my own computer for an hour".
I am buying an APPLE!!!!!

DONE with DELL!!!!!!!!!!!

florida 11/14/09 3:07PM

10/23/09 11:25am. Eastern day light time
OI have a Inspiron 1525 laptop. I CANNOT eceive wireless service. I've been on the PHONE with Dell tech support 4 days this week and MANY HOURS. It STILL doesn't work. I have been transfered and put on hold many times. I am still waiting now (15-1/2 hours) since I was promised to talk with a wireless mgr at 800-624-9896x4540518. I have been on hold for almost 25 minutes this morning (at 800-624-9896) x7269679). Every time I phone Dell for help, it's the same old thing. Put on hold a/get cut off, no one calls me back. I am now at work and have been trying to get some help for the past 3 hours. I have phoned Dell many times and get nowhere. Ken Klun

Anonymous 10/23/09 8:43AM

I have been on the phone with dell for 1 hr and all I am trying to do is buy a restore disk. This is amazing. I make my liveing selling on the phone and this is w/out a doubt the worst syst I have ever seen. I will not call it again, I will buy a new HP first.

bob 10/22/09 1:25PM

Call their spanish speaking USA order support number (1-866-751-6079) and then once you get a live agent, ask them nicely if you can speak in english. The agents usually speak english very well and are much much nicer, more helpful and knowledgable than the indian agents. An added bonus is there is usually less of a wait time as well.

Eric 8/28/09 11:00AM

I purchased an XPS M1530 in April 2009 through MetLife's employee discount program. Since the machine was delivered, it has never worked. First, the motherboard was replaced because it wouldn't even turn on (when it was first unpacked), now another contractor has replaced the flash drive, and while we were watching the machine last night, it ejected the disc without cause. The speakers turned off and on, the mouse quit working, and now I can't even sign on. I want my money back. This is the worst excuse for "customer service" that I've ever experienced. Between my friend, my wife and me, we've spent over 25 hours on the phone with Dell trying to fix this. I've already contacted my company and asked them to discontinue their relationship with Dell. Surprise me and do the right thing. Give me the address to return the damn thing. I bought a Dell desktop for me and two laptops for my daughters. All was fine until this. Don't ask me to spend any more time on the phone with one of your technicians who'll simply shine me on and then refer me to someone else. This is BS.

Anonymous 8/26/09 7:11AM

Me and my sister have seperate dell accounts. Whenever SHE buys something DELL charges it to my account even though she specifically tells them not to. What if she wasn't my sister just someone with the same last name? HOW CAN THEY BE SO CARELESS? I am calling DELL today to inactivate my account because I can't trust it!

biggrock77 8/11/09 9:49AM

Your sales people need a lot of training, I mean a lot - a lot of training. I get the feeling that you don't care about your customers any more!

AJ 7/13/09 1:49PM

I filed a complaint with the BBB and Dell played their customer service game fraudulently. They would do everyhting possible to test my patience and time until I would give up. I finally bought a Mac after vowing never to go that way, thanks to Dell, Microsoft lost a loyal consumer. NEVER EVER BUY DELL.

Anonymous 7/2/09 8:02AM

I purchased a laptop from Dell. It worked fine for about 6 months, then the motherboard crashed. I called customer service and they said it would be no problem since my computer was under warranty.
They said it would take about 2 weeks to repair. I still hadn't received my computer after 3 weeks, so I called them back.
They told me that my computer was currently in for repair and it was taking a little extra and that I would be called back in a day with a new update. I received NO callback. I called in again a few days later and was told that they DIDN'T have my laptop, that it was never delivered to them. So, I explained my conversation a few days earlier I had had with another rep. They had no record of me calling in. I again was told I would be called back the next day after they researched the issue. I didn't get called back. Surprise, surprise. This went back and forth forever it seemed...My computer was in repair...They didn't have my computer...My computer was in repair...They didn't have my computer.
Not once out of the 10 or more callbacks I should have got did I receive. I, finally, after talking to numerous agents and supervisors, spoke with an agent based in a U.S. call center who spoke clear English that empathized with me. After being hung up on by supervisors and agents who couldn't string a full sentence together in English to save their soul was a relief.
I finally got my laptop replaced. After 5 months.
So the 2 weeks i was told would take for a repair took them 5 months. I have nothing but nasty and snide remarks about the company. Mostly because of how i was treated. F#@& Dell...yeah.

Megan 6/13/09 8:54AM

DELL WARRANTY IS A FRAUD!!!!!!!!!

kay1 6/13/09 5:22AM