Microsoft

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I HAVE BEEN ON HOLD FOR 3 HOURS TRYING TO GET IN TOUCH WITH A TECHNICAL SUPPORT ABOUT WINDOWS MAIL AND ALL THEY DO IS TRANSFER ME TO PERSON TO PERSON. I CAN NOT BELIEVE THIS IS HOW BILL GATES REPAYS HIS CUSTOMERS FOR BUYING HIS PRODUCTS. WHAT AN EMBARASSEMENT TO HAVE INDIA OR WHATEVER COUNTRY HANDELING OUR CALLS JUST TO MAKE A JOKE OF OUR PROBLEMS. I HATE MICROSOFT NOW. I TRULY HATE THEM. THEY HAVE PUT ME THROUGH HELL THE FIRST TIME I EVER NEEDED THEIR HELP.

SUNSHINE 11/9/09 5:53PM

Microsoft expert zone does not have a number to reach them at no matter what number i called or got transfered too it ended up being the same thing no one can give me a number

tehvirus 11/2/09 9:12PM

What a joke! These people have no idea of what they are supporting. I am having huge crash problems with the latest Microsoft update patches, and they are non-responsive, incapable of connecting me with a tech person, and just plain dense.
Microsoft is just making it easier for more people to switch to Apple.

nosoap1 10/15/09 8:36AM

TRIED TO GET HELP FOR 6 HOURS.. WAS NOT TO HAPPEN. HELP!! HOW CAN SOMEONE RECEIVE HELP, WHEN THE PERSON (HIRED BY MICRO SOFT) TALKS WITH A HEAVY ACCENT AND WILL NOT "SPEAK" UP SO THE CALLING PARTY, 1.CAN HEAR THEM 2. UNDERSTAND THEM, AND 3. RECEIVE ANY HELP.

BBS157 9/3/09 11:01AM

It is highly amusing and depressing to me that a company which makes billions of dollars a year outsources jobs to a different country to people who can't seem to understand English very well. I had to call your "help" number three times today to no resolve. One of your "helpful" employees even put me on hold(without telling me so) and I remained on hold for 20 minutes before I hung up. And all this because my Activation Key won't work. Nice job! Got to love it that you billionaires rake in the money, outsource jobs, and then give your paying customers the runaround because you're afraid they may have pirated copies! I'm switching to Linux and I'll NEVER spent another dime on a Microsoft creation. I hope your stock bottoms out.

Anonymous 8/15/09 2:52PM

I called your 800 number sells dept. and this guy came on line limited English or may be he was handicap. After 30min. explaining same thing over and over this is BAD BAD BAD service.

ashot 6/12/09 1:57PM

everyone should start filing complicants at the BBB. I have microsoft products and I too am frustrated. Spread the word to start filing compliants, it is unacceptable they do not provide basic support for emails or issues with their products. I just downloaded explorer 8 and I cannot access my email - does anyone know the customer service number for this horrible company? I have filed a compliant with the BBB and will continue to do so until someone calls me back. If I didn't have this email address attached to every credit card, bank, etc.. I own, I wouldn't bother. But I do and now I am totally inconvenienced.

aawilliams21 5/25/09 10:57PM

I downloaded the free 60 day trial of MSPublisher. While installing it, it repeatedly "Hung". I could never get it to install on my computer. I searched and did all the FAQ suggestions and the MS Help articles to no avail. Then I tried the online help. They said I had to call such and such customer service #, which I did. It turned out to be a pay per minute "service." I diddled around for another hour or so being alternately referred to a place or phone number and then finding that I would have to pay for help for a product that I don't even own. NOR WILL I EVER OWN IT!!! Thanks anyway!!

apasskey 5/24/09 5:48PM

Software is good, but if you have a problem, reps can be English or foreign. Automated support is horrible. I had to call 6 times to validate my install for Windows XP, because the voice recognition either doesn't get the right validation code, or disconnects due to technical failures.

Neckername 5/23/09 8:47AM

Customer service is horrible. Why do companies ask you to purchase a product of theirs and then charge you a feww for technical support?

Anonymous 5/7/09 7:33AM