Best Buy

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I have to agree with all these comments.Both my laptop and 46" hd tv i bought from best buy have been total problems. geek squad never gave me my discs after initializing my laptop or my security discs. I just paid about $400.00 to repair my defective hard drive on my 14 month old laptop. Most of geek squad were freindly and knowledgable except one person, but i had to force them to set my comp back up properly with my software that they originally put on. If you are not informed they will not give you 100%, you must make them honor their cust service agreements. Also had to take my comp back because they didn't finish the job properly. BUT Toshiba cust service was deplorable, they are the ones i really want to hold accountable.

oi 9/2/10 3:13PM

Yesterday I stopped in your store in montgomeryville, my waiting time in your customer service line was 15 min. one person behind the counter (not complaining about her nothing she could do about that ) I asked for the manager since other Best Employees were lulling around, he told me, well you just have to wait, not nicely either.First time this has happened to me, needless to say I was a bit taken back, since your Geek Squad has always been extremely helpful. Has this manager ever heart of cross training. Not a nice young man.

oma 9/2/10 9:49AM

Case of Bait and Switch Just spent the last 8 hours trying to get Best Buy to deliver the dryer I bought. Bought a dryer on line and paid for it, credit card was charged and a now they say they no longer have the dryer, but I checked and they are still selling it on line. This is a case of bait and switch. The Middletown NY Best Buy tried to sell me another dryer for 1400. I have made 24 calls and no one has a clue how to help me. I hate this compnany I am making compliant with the NY BBB, and also have contacted he Attorney Generals office to file a complaint, and will never buy from them and will make sure everyone knows how i was treated

Anonymous 8/30/10 3:05PM

I purchased an HP Sat 8-28-10 at 10:00 They were going to set up computer so alls I had to do was plug and was ready to go. I called at 4:30 and was told all ready went back to get and NOW was told something not working but they can just deduct that from original price. I said I want computer totally functioning. He tried to get me to substitute a gateway instead of HP, no thank you Now my HP was out of stock. The store Manager made a call and I was told I could have one Sunday PM. I told him to send one of the dozens of workers standing around doing nothing to go and get it. Refused. I demanded full refund.. Went to PC Richards and spent my money there. Never going back to Best Buy Again

Anonymous 8/29/10 10:42AM

Customer Service is the worst. I am going to keep surfing the net until I find someone that will listen. All I need is the contact number of someone, somewhere that actually cares about the customers. If you can provide me with a phone number or email address of a district or regional manager in the central florida area, I would greatly appreciate. I will not stop until I hit a nerve

CompUSAisbetter 8/20/10 11:02AM

In 53 years this is the first time i have ever been told that they did not want to help me.Not one time but twice in 2 days. A sales rep. needed help ringing up my computer and asked a female service rep to help. Her reply was"you called all the way over here for this" She turned around and walked away. She had to walk 20 ft. and iwas 3 ft away when she made the comments. The sales rep busted his can helping me to purchase my computer. But the service manager & rep did not want to help. I even took pictures because they were so dead.

Tom 6/27/10 1:49AM

without a doubt the most worthless customer service department I have ever experienced. "Jessica" in their "research department" was looking into why best buy rebate for my appliances was turned down due to "best buy is not an authorized LG Dealer". After 6 months of "we're looking into this" Best buy now says "there's nothing that we can do". Guess my lawyer can handle collecting the $800 rebate - and tack his fees on to the suit.

Wise in Atlanta 6/18/10 8:14AM

Talk about rude...terrible customer service.

Anonymous 6/14/10 8:12AM

I went all the way out to a Best Buy in Rockville Maryland. I have an ASUS computer with a 3 year service plan. The battery is always dead. The person who helped me did paperwork and told me a new battery would be shipped to me. Four months ago????

What is the deal?? No one has contacted me and the machine is useless.

jwalsh 5/25/10 8:02PM

I bought a 50" plasma in 2007. Along with the TV, I bought their 4 years in home service plan for $300.00. Our TV started acting up this past January so we called on Feb 10 to set up a repair. We were set up with a local service center who scheduled to come out on 2/12/10. On 2/11/10 they called and said they didn't need to come out that they will order the parts. 1.5 weeks later they called asking for the model #. A week after that they called asking for serial #. Now it has been exactly 1 month and they tell me the part is still on back order and can take 60 days.....REALLY!!!!!! do they really expect people to wat 2 months to be able to use their TV. When I asked for a refund of the $300 and I will replace the TV myself, they said they can prorate it and give me a credit of $62. WHAT A JOKE!!!!!!!!!!!!!!!!

jerryl 3/10/10 1:59PM