Garmin

Click here to add a comment for this listing.

I have 2 different Garmin units and each has needed some type of service over the past couple of years. A plug kept falling out of a socket on 1 and I accidentally cracked the screen on the other. Garmin was the epitome of outstanding customer service. Phone calls were REASONABLY promptly answered and emails were turned around in less than 24 hours. People are polite when you are polite and people are responsive when your request is reasonable. These guys are the training template for excellent customer service; they have rules but they are human when you treat them with the respect you want.

silvermart 9/7/09 9:40AM

I am very disappointed in thier costomer service. They were suppose to ship my order DHL however they handed it off to the usps which claimed they could not deliver ist to my address. This was not what I paid for I paud for DHL not the postal servise. No one called to verify address or anything. Then when I called about it they said it wasn't thier fault but usps. However not once did anyone find it important to call the customer and try to correct the problem. I will never order anything from this company again.

dell 7/25/09 8:44AM

I hope the manufacturing bosses at Garmin have seen all these comments.

Anonymous 7/24/09 11:51AM

Both times I've ordered from them online, my order has taken twice the promised time. This time, something was backordered and I didn't find out till I inquired a week after it was due. It's now four weeks and nothing. Tried to call customer service and got the same wait time everyone else got. People we need a groundswell...

I started a Facebook group to publicize the issue. The way I look at it is if Garmin can spend millions of dollars to support a Tour de France team, they can support their customers.

JOIN MY GROUP!!!!
http://www.facebook.com/lapapworth?ref=name#/group.php?gid=103112229235&ref=mf

queenbee 7/17/09 9:39AM

Plese believe that this is the worse costumer service that can possibly exist, I think that the costmer already pay enough for the units to not get no kind of assistant once or ever my waiting time was 40 minutes I had a funeral to attent and couldnt do to my Garmin Gps not working. I was going to purchase maybe 100 gps's for my business, no thank you I will go also where.

mo 7/15/09 10:07AM

Customer Support is the WORST. 35 Minute wait time at all hours of the day - morning - afternoon - does not matter. All retailers need to stop selling this product line so their management wakes up and they get more professional.

Electroboy 7/1/09 1:28PM

I can not believe their lack of customer service. In the past I had great service and now I am on hold for 2 hours and 20 minutes. I called the main line on my cell phone and was told that they have laid off too many people and she was not surprised that the hold is this long. I have a critical trip for which I need a GPS. I have no option but up dump this one and select another company's unit!

rcigar 6/25/09 8:52AM

Updating to 2010 maps was a 4 day agonizing process punctuated by 4 phone calls with over 2.5 hours of total hold time. Definetly NOT user friendly.

Anon 6/18/09 9:09AM

Last weekend my wife gave me a Garmin eTrex Legend HCx for our anniversary. To get the GPS software and the maps going should be fun, simple, and easy. Instead it seems to be designed by a person that recently has been fired from homeland security and never has worked for a real company.

I am used to my no-brand car GPS in South Africa, and my Nokia build in GPS which are both ‘plug and play’ and by the way appear to have more detail than your city maps for South Africa.

I tried to unlock my Topo Czech 2 map and now I am 4 hours further with no result as the 7 digit registration code was NOT ENCLOSED in the box.

In summary:

The local Czech outdoor ‘Rock Point’ retailer could/did not explain, so you should not let them sell your product.
I have wasted time and have become very disappointed with a brand that I ‘looked up to’
Your web site takes me round and round, never allowing to ask a question per e-mail at a person directly – no Czech support address.
You need to type in 6 different codes: Unit ID, map code, copy a security code, serial number and 7 digit registration number, plus a unlock website address to obtain the 25 digit code, this for three maps …. Where is the logic here?

In the age where it takes 5 minutes to get your new apple iPod ready to play, this experience frankly has been bizarre. I never will buy a Garmin again and feel tempted to past this message on the relevant blogs as it concerns a real and valid non-customer centric experience.


Your on-boarding process for your product should be FUN, not being guided as ‘half a criminal’ through a sequence that appears to be designed by a nerdy IT person to make even more nerdy IT persons happy. Alternatively Garmin is so greedy and so afraid that its map will be pirated that they forgotten about their customers wanting simplicity and ease of use.

ceesfaber 6/16/09 2:11PM

To try and get hold of somebody from garmin or try and email somebody about a problem is a joke i have 3 garmin sat navs and not one of them is working properly and to try to get help from garmin wether by phone or e mail is a nightmare i have sent 3 emails to differant depts and not one reply have i had back so now i am stuck with sat navs i cant trust or rely on.If any body does recive this and they can put me in touch with somebody who can help i would be most grateful but im not holding my breath.Thank you yours sincerely,Mr j s brewster.

maxewl 6/16/09 1:19PM