Linksys

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Customer Service is not apparently customer friendly - I've been on hold for more than 15 minutes and they want to charge me for assisting me w/their router Why would I ever want to buy another Linksys product?

The power went out a few times in the space of an hour and now I have to go through this to get any help - Now up to 18 minutes - hope they can get me connected to their "supervisor" sometime before they go home for the day?

Anonymous 11/15/09 3:44PM

When I spoke with a customer service rep for help, I could barely understand his English. He then said I had three choices for help, pay for two of them or use the "do it yourself" web page. I chose to do it myself and was totally appalled at how confusing the directions were. I have concluded that the directions are designed to be so confusing that you will have to pay to get the help. I will never purchase another product from Linksys.

Frustrated 9/15/09 4:17AM

It used to be that Linksys did not charge for technical support. I always used chat and that took the language barrier out of the equation. I have to say, I was always impressed with the help that I received and moreso because that help was free. It's too bad that Linksys has gone down the "Show me the money" road before they will help. Free and accessible tech support was the deciding factor in recommending Linksys products over others.

Our online forum (25000+ members) will be removing Linksys from our recommended products list and tell people that unless they can understand support documents or tweak settings, they're on their own.

AnalyticalAnarchy 9/8/09 8:58AM

I probably should have READ your comments before i decided to call.

The woman who i spoke with could not speak english, i struggled to hear her. she was, rude, rude, RUDE!!! She was clearly reading from a script & all she knew how to say way $29.99 -- I'm not paying $29.99, sorry. Not when i have tech friends who could help me for free. This is madness.

Anonymous 9/6/09 12:19PM

I read all of the comments about Linksys thinking they couldn't all be right. But after talking to a girl that could not even think on her own...she was obviously reading from a script...and all of the supervisors just happen to be in a meeting. I was told it would cost 39.99 to reconfigure my router. The router only cost me 50.00 to begin with. I will never purchase another product with this company again.

Anonymous 8/18/09 1:13PM

The person over-sea did understand what my issue was.
“My Issue was
(When I connect to the internet and someone tried to connect, I get drop off the internet as-well it very slow) Note: we have two laptop- Wireless, One Computer Linksys network card, Linksys WRT300N,”
She had me on the phone for 2hour, Configuring Network Settings in windows Ip-config setting we did nothing wireless settings on the wireless router. I ask for her supervisor after the first hour, she told me her supervisor would not talk me now, to keep working with me “ as I heard him in the background telling her what to say to me” I asked her if she is new their “no 10years” I ask her to transferred to another person in the next level of support, she stated that I would have to pay her $9.99, I asked Why, for software to remote in to my computer ; you want to CHARGE me for technical support after you are the one that screwed it up, and how you plan to remote in, I have no way to download the software because you screw-it-up. I am done with you Please put me on with your supervisor “After 4.5 hour, I got to talk to the supervisor and guest-what! He was just as bad as the first person. I got passed -off so much, I just hung-up. I had to pay someone to fix my computer.
This support was just as bad as calling tech support @ MICROSOFT. And what sad is- I have all Linksys Network products.
Please keep the tech support within the countries, we dill with stress everyday please do not add to it. AMERICA'S NO. 1 HEALTH PROBLEM "STRESS

CLaw 7/31/09 1:46PM

It's not worth calling, they will just waste your time asking for numbers and info and after all that they will charge you $30 to get tech support.

Anonymous 6/12/09 3:09PM

THIS IS A BUNCH OF BULLCRAP !!! I BUY THE ROUTER AND IT COST ME TO GET TECH SUPPORT. WHAT TYPE OF MESS IS THIS. I WISH I WOULD HAVE KNOWN THIS BEFORE I PAID FOR THE UNIT. I WOULD HAVE WENT WITH A DIFFERENT MAKER, WHICH I STILL AM. I WILL NOT PAY LINKSYS TWICE TO GET MY UNIT WORKING. THE TECH SUPPORT SOUNDED LIKE A TELEMARKETER TRYING TO SELL ME A BEACH HOUSE IN THE DESERT !!!

Anonymous 5/28/09 8:13PM

This has been the worst service I have ever experienced!!!! You have held my $169.00 return refund for close to a month now. I will never by your product again.!!!

joanorman 4/28/09 7:16AM

Linksys Tech Support is shockingly incompetent.
I spent 3 hours on phone 1st time to set up a model BEFSR41 Cable/DSL Router (set up disk is not compatible with Mac).
I spent 6 hours 2nd time (!!!) to trouble shoot it, being passed from 1 Tech to another, retesting settings and configurations over and over, before they would concede the product was defective and agree to replacement.
To get replacement one has to 1st send back defective product at one's own expense, and then if one actually gets another from them (?), go thru the Tech Support set up process again!
Perhaps they do this so that one will just give up. That way they still make the money on their defective products.
I will NEVER AGAIN buy ANY Linksys product.

Anonymous 3/7/09 11:49AM