Magic Jack

Click here to add a comment for this listing.

I am a current magic jack user. My account is paid to 12/ 2014. I just spoke to MJ billing and asked for a refund as magic jack no longer works ( can not recieve incoming calls) therefore, due to their latest "upgrade" magic jack is NOT providing the service that I paid for. As well as messing up my screen saver and other problems with my Win-7 computer.
DO WE NEED TO GET TOGETHER AND FILE A CLASS ACTION SUIT TO FIX THIS PROBLEM...

vinc 9/2/10 5:00PM

The worst company that I have ever had to deal with live chat does not help at all after 2 weeks the magicjack broke they sent a new that I had to pay for even though I had bought insurance on it. now I can not recieve call but can make them been waiting for an answer from magic jack for over 6 hours.

madasheck 9/2/10 4:14PM

Believe this or not! MagicJack has just installed a new upgrade. This upgrade disables your screensavers, your displayoff option, and your sleep mode. Here's a verbatim online support conversation I just had with a top customer support rep:

enny: Hello, how may I help you?
brian: magic jack disables my screensaver, displayoff, and sleep mode. When MJ is in they don't work. When it is out...works fine. This just started last week. I have Win7 x64 bit and I've had it since October '09. I've had MJ for over a year and a half.
brian: And yes...I've pulled out MJ for 2 or more minutes and rebooted it...no change.
Kenny: Yes Brian, your computer set up for sleep mode and screensaver will not move when the device is plug in, that is the new update since we discover that when the device is plug in magicJack will not work properly and it can give magicJack a side effect.
brian: So what do I do????
Kenny: You can set up your computer on sleep mode and the screen saver but you need to unplug the device however all calls will goes directly to voicemail.
brian: I would like to speak to a supervisor please
Kenny: Alright.
Kenny: One moment please...
Kenny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
brian: This option is completely unacceptable.
Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Hero'

Your Issue ID for this chat is LTK43601216443X

Hero: Hello Brian. My name is Hero. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Hero: Thank you for waiting. I can completely understand how you feel about this matter..This is indeed upsetting and I would have felt the same. magicjack was designed to stay active all the time and will prevent your
Hero: computer from going to sleep state. This is to ensure that there will be no interruption with your calls and magicjack connection You may unplug the magicjack and set the computer to standby mode manually.
brian: Explain this...I've had Win7 for 10 months and had MJ for 20 months. Why is this happening just in the last week?
brian: There's more to this story...
Hero: This is part of the latest upgrade.
brian: I don't want the latest upgrade then
brian: How do I get it off
Hero: I understand but it is no longer possible to reverse it since that is how the magicjack is designed right now to ensure no interruption in your connection.
brian: then you have a problem to fix
brian: because this will be completely unacceptable to Win7 owners...you must know that
brian: I had MSoft people telling me it was my wireless mouse and I went out and spent $40 for a wired mouse...because of this problem...obviously nothing changed
Hero: I can completely understand how you feel about this but unfortunately there is nothing more we can do about this matter since this is how the magicjack software and program is designed right now.

zen.mizu 9/2/10 3:08PM

MJ should be sued for misrepresenting their product as annually renewable. MJ intentionally makes it very difficult to renew your subscription so people will give up and buy the kit again. That is poor customer service and I refuse to continue a relationship with a company like that. Local phone companies have some great bundles offers that are looking pretty good right now. Oh and I'll be posting this to all the many other sites where I've found the same frustrations. Way to go MJ you made your money now trash your brand.

WoooHooo 9/2/10 5:30AM

I hope after reading all these nightmares
that my MJ will continue to keep working, its not the best product,its been droping my calls after 5 min. It gets alittle upsetting
having to call your people over and over again..Iam going to give it a chance before
I bad mouth it..MJ please do the right thang!!

michael 8/31/10 8:35PM

Bought one today, BIG MISTAKE! I've been trying to get it registered for hours, and nothing. I'm returning it tomorrow and suggest you not waste your time buying this piece of crap.

Anonymous 8/31/10 6:54PM

After calling and waiting and waiting on my cell phone because magicjack does not work was told sorry they could do nothing it work for a week when I first got it and didn't use it for about 3 weeks went to use it and it wouldn't work trying to get service on it never did then today when I waited over 40 minutes on my cell to talk to them I told them I was returning it it does not work and she said can't 30 days past but I had been trying to get a hold of someone to make it work no nothing can be done ask for a supervisor and she hung up on me.Go with your gut too good to be true.Don't do write a letter and buy a stamp

Mag 8/30/10 3:28PM

I didn't pay up front for anything extra. After I went through the registration and got my phone number, they sent an email saying due to the volume they are only allowing one magicjack per customer and I've never had one before. I think they did it because I didn't buy anything extra. They don't provide customer service or phone numbers, so I'm returning mine. I highly recomend " don't buy one"

jdfire 8/30/10 12:08PM

Magic Jack is wonderful. Customer care is atrocious. They must not be actually wanting input and/or questions from customers, whether good or bad. If some other company starts a similar service AND has a reachable customer care center, Magic Jack can kiss most of its customers good bye for this one reason.

Steve 8/30/10 9:23AM

There is no customer support with this company!
They kept passing me to their "expert" techs who never came on the line.

Renee L 8/28/10 2:54PM