Magic Jack

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Dear sir
We live in iran
I have problem with the port no that is filtered by my goverments
can we use the another port
or the other way to solve this problem
Many thanks

Anonymous 11/19/09 10:36AM

What would be r-e-a-l-l-y useful are downloadable (updated) instructions.

The original installation went fine - now 8 months later we have moved and need to re-record the announcement message.

I've got the new message recorded (press and hold ANNOUNCE - but how do I get the new message into the heart of MAJICJACK.

The devil is in the detail!!!!!

gregg 10/27/09 6:22PM

I have had good results with the Magic Jack. I have had problems also in the begining and thought about dumping all of my 3 units. But they really have gotten things better in the last few months. I will admit they do make you go crazy to get to a live person. You keep getting pushed around to faqs instead of live person. Once you do get to one it is hit or miss. I have had a few good techs. And I have also had bad ones that have no ideal of how to resolve problem. I am technical I work in this type of field for 29 years... so I guess that does help. I am able to fix problems on my end but not on Magic Jack's server side.

Anonymous 10/23/09 7:06AM

Unfortunately, when you activate your MagicJack, and you purchase the 5 years of service in advance, they don't tell you that the advance pay for 5 years is NOT PART OF the 30 DAY money back guarantee. You would think when purchasing this product, and it having such stellar reviews, that it would meet your needs. Unfortunately, if it doesn't, they still rob you of the 5 years pre-paid service. I find that to be a rather unethical way to do business, especially when NOTHING is mentioned in the Terms of Service about not refunding pre-paid services within the 30 day trial period.

Anonymous 10/22/09 10:55AM

Yes I have a comment on the magicJack. I bought mine about 6 months ago and it has only worked 1 time. Since then, every time I try to use it I get sent to a window telling me my magicJack has been registered and when I enter my information it keeps telling me my login and password arent associated with this magic Jack. I would also like to talk to a real person. I work in the Gulf of Mexico and purchased it for communications while out there. This thing is the most useless piece of crap I have ever bought. I guess that is why people now get it free for 30 days, it might last that long.

bwhite25 10/14/09 12:58PM

I've had a majicjack for almost a year. It has not worked properly from day one. I've been in the online tech support chat session on several ocassions and all they do is run you around in circles. I've had the same bad experiences that others on this site have had. Some are having trouble getting service and I can't get anyone to agree to terminate mine. This a sorry assed service if there ever was one. You get what you pay for. I quit Vonage for this. Vonage was totally trouble free and I will be going back to them immediately.
Tim

Waldopepper 9/23/09 6:37PM

Well we went in circles. Dory was an expert on avoiding the issue. She contradicted her self. The issues was the wish to stop using the magicjack voice-mail service. The answer in short was: I needed to change my email address in the magicjack settings for the voice-mail to stop working. That would mean the a caller might be calling and leaving a message and since the service would be stopped (the only time the voice-mail wouldn't be working) I would just not be notified. So for example calls me about a payment due or a meeting and I ether don't pay or show up. That show's how much help they are.

Dory 9/4/09 6:59PM

After reading the first page of comments I only saw one positive one. That was from Bill. You are lucky Bill. I have wasted about 2 hours so far this morning trying to renew. I can't call until 11AM. If I don't get any results from that call, it will be bye, bye to Magic Jack for me. It doesn't work half the time anyway. My Tracfone is much more reliable.

raymond cox 9/2/09 6:24AM

The problem does seem to be with renewal. My father's magicjack expired and he tried to renew, couldn't do it via the computer as login no longer worked.

He called me, i spent 1 hour with chat support with someone who couldn't understand the basic question: what is the customer support/billing phone number, so my father can renew? He finally gave me one after one hour of useless back and forth.

Now my father tells me he called and ended up in an endless answering system with pushing buttons, and the operator didn't understand his simple request to renew. He wanted to buy 4 more years of service. In the mail he ended up getting 4 new magic jack plugs each with 4 years of service, and they took something like $500 out of his bank account. Now, he sent them all back, can't get his money back, and still has no magicjack service. Now he calls me again, desperate to get things resolved. He really likes the service and just wanted to renew... This has got to be hurting their bottom line. I will give this phone number to my dad, but it looks to be long distance, too bad he can't use his magicjack to make the call. then also i will give him the founders address so he can write a letter. Now he has to wrassle with the bank and try to get all that money back. At his age and in retirement he can not afford that kind of money, like anyone could.

I hope they get things going better, and get better trained staff for technical and billing questions.

betsy 8/31/09 6:05PM

This company has ONE WAY to renew – by signing into MY MAGICJACK. If you can’t sign in, you are sunk.
I can't sign into My MagicJack. The problem has NOT BEEN SOLVED after over five long, grueling online help sessions.
They try the same steps over and over and over and over again. Tired of reading “over and over”? Here it was used only three times. The tries numbered over 45--everything from clicking onto their links, changing passowrds, changing email addresses (ALL SEVERAL TIMES IN EACH SESSION) and now they want me to change my browser.

I verified my email address THREE TIMES in the last three weeks.

I finally called the billing number, 281-404-1551, but they said I have to log into MyMagicJack. When I told her I can't and spent HOURS with tech support over three times, she suggested I lot into Customer Service, then Tech Support. Did she even HEAR ME?

So, this is goodbye to MagicJack. I don't have enough hours in the day to beat a dead horse so many times going nowhere.

sskidd1143@aol.com 8/27/09 10:28AM