Panasonic

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i have been trying to get my tv repaired for about 5 weeks now and i have been going back and forth with panasonic and the repair shop, who claim they have had to submit a part request 3 TIMES. plus , the customer service recording is one word- HORRIBLE! its very confusing, its like they do not want you to speak to an actual person. i have learned to get someone only by trial and error! if the execs at Panasonic read this, you MUST IMPROVE YOUR CUSTOMER SERVICE LINE. ITS JUST PLAIN AWFUL. by the way, my tv lamp light went out after only having my tv for about 7 months. I HAVE NEVER seen such a thing happen in all my years.

Anonymous 11/5/09 3:10PM

Your 1 899 number gets you to a electronic answering machine that can not help you due to the limmited options.
When you do get a real person you spend another 15 min with all personal information and a case number.
Next you get transfered to another person and you do this personal information again.
The representive does not understand the problem The first question is did you change the battery.
The monitor properly infaltes and gives you a reading but most of the LCD segments do not work. I dont think that is a real technical explanation of the problem.

Next all the representatives can not understand english very well nor do they
speak english very good, making it very difficult to provide the information.
This causes alot of repeating information.
This is money out of the customers pocket due to length of telephone calls.
You should try calling as a customer!!

panasonic ew3003 10/29/09 1:54PM

It's 10:30 a.m. MST. My wife has been on the phone with Panasonic for about an hour. She has been transferred at least 10 times and told to call another number once. She seems to be on terminal hold right now. The problem? We acquired an older Panasonic video camera. Since it uses a motherless disc size we need the software to transfer from the camera to a PC. Paid more or less $26 for a CD. The CD will not load. I did manage to load one of three pieces of software. We're running Windows Vista Home. It does a periodic check of its internal workings. The last check it did informed that the Panasonic software is incompatible with Windows Vista. She is now speaking with somewhere around the 15th person and apparently still getting nowhere. Panasonc doesn't know what customer service is.

mephisto 10/26/09 10:36AM

I just spoke to Panasonic. The customer support was very unsatisfactory and useless to me. I will not buy Panasonic products anytime in the near future. My issue was with the cordless phone model kx-tg2740. The rechargable batteries in the hand sets were good for about 6 months and then stopped working. I purchased replacement batteries and they also died after about 6 months. The customer support rep was hard to understand and basically told me that the p-p511 model battery has since been retired and the hh4-p402 battery is much better. I asked them to replace the batteries, four of them, but was told I would have to purchase them myself. I would go on.

North Carolina Customer 10/7/09 12:35PM

Sorry 757-382-7262 is th number he called me back at. Maybe that will work for ya

private 10/5/09 3:25PM

My wife bought me a 50 inch plazma tv for fathers day it lasted 90 days and the screen went out been trying for 3 monthes for panasonic to fix or repair it. Onw lady in customer service was so rude and hateful and wouldnt tell me anything. So today i finally got ahold of a fery friendly guy that really tried to help me. Ive been waiting 7 weeks now for them to fix or repair ni sign of them yet. It sounds like everyone else thinks they are junk anymore too.the 800 no. works but the guy called me back at 757382

private 10/5/09 3:19PM

Called today to find out if a TV at Cost Co was the same as another one of their TV's with a different model number, as the model number that Cost Co uses doesn't exist anywhere on the web. First associate couldn't help me and transfered me; they could not help either so they transfered me to sales. On hold now for 45 minutes.

Anonymous 9/21/09 8:04AM

I recently called Panasonic customer Service, and had a poor experience. Following the instructions of the representative, I was cut off twice. the third time I called I reached someone who was apparently well-meaning, but the phone line kept cutting in and out (he named this problem) so that there was a significant delay and also it resulted in terrible communication and an inability for him to answer questions. We just could not carry on an effective conversation! When I asked where he was located, he answered the Phillappines. No wonder the connection was inadequate! Wouldn't you think that a company offering communication devices would have adequate communication? I would rate the customer service as extremely poor. too bad since the products are, for the most part, very good. I won't purchase another Panasonic product anytime soon given the state of their customer service.

Anonymous 9/1/09 11:56AM

I received an item as a gift, mind you we are in the military, we were in the process of moving when we received the item. We did not open the item until we arrived at our next duty station, when I opened it to set up the wireless connection was missing. I called Panasonic, the first person I called told me I lost the piece because Panasonic packs everything in the box and cannot make a mistake. I admit I was upset, she was calling me a liar, I told her calling a customer a liar is not beneficial to Panasonic, I was going to post this in as many places as possible. She stated again Panasonic could/would not make a mistake. I became very upset, I explained I would have absolutely no reason to lie, and again I would explain by any means available the treatment I received from panasonic. She hung up on me. I again called, they told me I had to buy the item, they would not provide it. I DO NOT RECOMMEND GIVING PANASONIC AS A GIFT OR PURCHASING PANASONIC.

Disgruntled Panasonic Customer 8/19/09 8:01AM

I own two panasonic plasma tvs. The newest one (a 50in viera) lost its picture after just 20 months of service. Awesome! So I call the "plasma concierge" customer support number, thinking I will get a really nice helpful person. After a 25 minute wait, I get this very rude gal named Sonia who has both bad attitude and ZERO technical skill. How did this company/product ever get such high marks from consumer reports?! Nothing worse than getting the bum's rush from the company you've been loyal to for so long:(

Anonymous 7/27/09 7:52AM