Panasonic

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Don't buy a panasonic fax machine. It is nearly impossible to get toner film from the parts department. We're trying to run a business here. I was billed for three boxes of toner film but the company only shipped one.That was on 7/7/10. It is now 8/31/10 and the remainder of the order is still on backorder with no one able to tell me when it might ship. Bottom line: I have to go buy another machine today to continue operating my business or drive to another state to buy over the counter. Panasonic should do this for me. I have wasted hours on the phone dealing with this problem.This is the last panasonic product I will ever buy.

spider2 8/31/10 8:40AM

The most horrific service I have ever had by an electronics company. They should't even have a help line, its useless.
I called 3 times, spent over an hour altogether on the phone waiting, they disconnected me 3 times when I was on hold and I STILL didn't get the help I needed. I will NEVER buy Panasonic again, never EVER!!!!

claudia 8/25/10 5:08PM

I will never buy a Panasonic product again. Purchased a digital camera and the piece that holds the battery broke off. Camera was only 4 months old. Sent entire package back to McAllen, TX service center. UPS confirmed delivery on 7/22. I called on 7/29 with a status and they said it was still being updated in their system. Called on 7/30, they said to call on Saturday, 7/31. I waited until Monday 8/2. Had to leave a message. Recei ved a call back later that evening and the tech said they would not cover the warranty because I "willfully" broke the piece off. Also, they said the camera had a dent in it. This digital camera was shipped back in it's original packagre, it was only used twice and was not damaged when i sent it. I asked what happened to the camera during the 9 days after it was received when I askred for a status on it but they couldn't give it to me. They said that the camera was being reviewed by their repair service. FOR TEN DAYS! And suddenly now I have a dent in my camera. They wanted $128 to fix a small piece that holds the battery! I told them no way and to return the camera. Today it is 8/24 and I still do not have my camera.

This is the worst customer service experience and based on other postings on this site it appears there are quite a few sharing my frustrations! Stick with Samsung or Canon or Sony!

spence1 8/24/10 1:20PM

I bought a 50" Panasonic from HH Gregg in November, my family and I were sitting on the couch on May 13th and the television started crackling, popping, and smoking. I called Panasonic (mind you I have a 1 year manufacturer's warranty) and it took them until June 29 to send a servicer out AFTER CALLING THEM EVERYDAY UNTIL THEN. The servicer came out and took pictures of the television and after telling me the television wasn't repairable he notified Panasonic to let them know. They didn't get in touch with me, I called them everyday to find out what the next step is and I got the run around. I spoke with a manager everyday who wouldn't help me but told me they'd call the next business day. Guess what? They never called. Here it is July 23rd and STILL NO T.V. Wow, they run a great business, don't they?

kcswifey395 7/23/10 12:03PM

I sent the whole system: 1 base (with 1 handset) and 2 expandable handsets for an exchange as all of 3 handsets had problem of dropping call. Here is the detail of this service:
Case #: 27725915
Model #: KX-TGA931T
Serial #: 9DCQA459194

This is the info appearing on invoice coming with the exchange unit:
Work Order No: 47-692165-00
Loaner #: 47-533783-00
Invoice #: 47-FIV-401176
Accories Received: B/H/BASE AND HANDSET (PHONES), DBPT/BASE AC Adapter, HNST/HANDSET, HNST/HANDSET

Today I received an exchange which only includes 1 expandable handset. Without a base, this handset is useless. So I contacted Panasonic Customer support. A lady named March working in call center answered my initial request. She sounded nicely, but put her stupid comments saying Panasonic exchange center only received 1 Cradle and 1 Handset. What a jerk. The invoice even listed all accessories which were received by McAllen Exchange Center, a unit of Panasonic located in McAllen, TX. Panasonic is very bad in handling its customer service.

jeff 7/23/10 9:07AM

I had purchased a new Panasonic 3d viera Plasma and offered through the purchase was two 3D formatted Blu-ray movies. We sent all the required info in and had after three weeks we figured we would give a call to the find out when we could expect our movies. The person we spoke to told me it could take up to 4-8 weeks to process the paper work and up to 14 weeks to receive our movies...It is pethetic that the manufacturer has such long lead time for customers to recieve the movies associated with there format and here is the kicker...You realy have no way of enjoying your newly purchased 3D tv without the formated movies...Bull S*^%

TOHOT 7/20/10 10:14AM

My Panasonic TV TH42PZ77U is broken for the fourth time in 1 1/2 years. The first two times under warranty, the second two times under service contract. I called in the problem three weeks ago, recieved one call from a technician saying he wild order the parts and that was the last anyone called me. After multiple phone calls to panasonic I requested a new vendor to fix the TV. They refused because they had already authorized the vendor to order the part. I called the vendor for the third time and they say the part is still on back order and due in maybe in a week which will make it a month to the day I reported the trouble. They make no guarentee that the part will even be in or how long it will take to get it installed when it does come. The Panasonic crew says they handed my job off to the contractor and now it's my problem. They have washed their hands...not their problem anymore..but they did take my money for the contract. Worse service and product ever. Do not buy a Panasonic product or service contract unless you are willing to put up with rudeness..bad service..and a bad product. I don't know how they got a good consumer reports rating .. they are the pits.

nomorepanasonic 7/14/10 4:01PM

This is the WORST customer care oriented company EVER!!! They are hard to reach, next to impossible to find a live body to talk to, and don't follow up on promised call backs. Although they make a good product, don't expect any help if you have problems with it!!!

Anonymous 7/7/10 7:24PM

worst customer" no service" experience ever.bought plasma tv x-mas 2009, went bad in march, then died in april. under panasonic warrenty so got referred(by Panasonic) to ares repair shop. TV has been there since due to lack of parts avail from panasonic. have been on line mult times with rediculous waits and no successful outcomes. Have owned Panasonic stuff over many years but never again. Wish I had this happen before this last big purchase.they have lost customer forever !!!

mike 7/7/10 5:01PM

Horrible customer service, I called on Friday and was transferred 6 times and waited over an hour to be told I would hear from someone on Monday. I never got a call on Monday. I am tempted to return my product, this is ridiculous.

Anonymous 6/29/10 4:23PM