Posted by Shereen Tiab
My Dacor fridge is under warranty.... I can't get someone to fix it!... I tried online... calling... chatting....nothing works
Samsung customer service
Quickly locate Samsung technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Samsung page at any time.
- How to reach a live person:
- Keep pressing 0 and ignore all messaging. Took me 3 times.
- Hours of Operation:
- Tier 2 support hours 9 AM - 9 PM EST
- Email:
- This information has not been added.
Click here to update this department.
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- Customer service link:
- Main Company URL:
- Description:
- The phone number to the case management team is 888-685-1358.
User Reviews
25
Nov
01
Dec
Posted by CHAKA GREEN
I have the Z Fold2 5G and it's acting crazy. They can't figure out the issue so I'm supposed to send my phone in and be WITHOUT any form of communication for 3-5 days while they try to figure out why my phone is blacking out. What kind of repair system is that? So the customer doesn't get a replacement device while they play with your phone, you're just stuck. I used to love Samsung but this is about to make me get an IPhone! Just HORRIBLE SERVICE and really stupid to expect a consumer to be without their lifeline for a damn week! I'm definitely spreading the word about this! All these negative reviews,I should've read these first because I just don't understand how you expect a person to give up their PHONE FOR 3-5 DAYS!!!!! REALLY??? NO REPLACEMENT PHONE???
22
Nov
Posted by none
I have been on hold to confirm my refund for a dryer for over two hours and am still waiting. I have spent in excess of 8 hours now on the phone (most of it on hold or speaking with someone who has no idea how to help me.) I have been asked to send documents, which I attempted to do via text as they suggested but which did not allow me to submit. I was finally able to get a live person to send docs via email, which I downloaded, signed, scanned, and attached to an email address the agent gave me. I asked them to confirm the documents had arrived but received no reply. Hence I have spent 2+ hours on hold waiting for a live person to confirm that the docs have been received so that I can receive my refund!
24
Sep
Posted by Max
SAMSUNG DOES NOT STAND BEHIND THE WARRWNTY for compressors, motors, for 5/10 years as the information state--THINK TWICE BEFORE YOU PURCHASE ANY PRODCUTS From This COMPANY- Refrigerator is less than 2 years old. STop cooling. Reported to Samsung 1-800-726-7864 Had Ubreak I fix it company person to do a diagnostic, this company was called by Samsung. Scheduled to appts to repair product to be a "NO SHOW NO CALL" 3 weeks later. Called SAMSUNG Repair folks tell Samsung they do not work on their compressors. THEY asked me to find a repairman they would reimburse. what a joke.After Each repairman from that area discussed they do not work on compressors or specialize with Samsung. Samsung Stated nothing else they can do! Unless I spend my time looking for repairman to repair their product. Joke right. DO NOT think about THIS PRODUCT DO NOT CALL CUSTOMER SERVICE DO NOT HELP RUN AROUND
17
Jun
Posted by joe
Received Gear watch for Christmas 2018.
Watch wasn't working as of May 2019.
Contacted Samsung. They told me that I needed a serial number for the watch.They told me that the serial number would have been on a piece of paper on the backside of the watch!
Needless to say after wearing the watch for six months, There was no longer any piece of paper on the backside of the watch.
Samsung did not stand behind the watch because I could not find the piece of paper that had the serial number.
I did have an invoice from Amazon showing that the watch was purchased on December 2018. Unfortunately, for some reason that invoice did not have the serial number.
They will not honor the warranty!
UNBELIEVABLE!