Sony

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The ear pads on my MDR-G42 headphones have deteriorated and need repacement. I have tried locally to purchase them to no avail. Can you suggest a source, in the u.s preferably?

Anonymous 8/14/10 12:10PM

I have just recently purchased a Sony BDP-N460 and am trying to stream video from Netflix. I get a message on my screen to go to internet.sony.tv/Netflix and register a code that was given on the screen. I try to login and it will not accept my login. I click on the Reset or Forgot Password link, get a temporary password and it tells me that the temporary password has expired. I tried the Reset or Forgot password link again and tried the temporary password within 2 minutes and again it tells me that it is expired. I try calling your support number and there you are closed. If this is the kind of support (or lack of it) I can expect from Sony then I won't be buying Sony again.

Anonymous 8/7/10 6:42PM

At 11:00 P.M.03/15/2010, I contacted Sony to pay $39.99 to have them diagnose the problem with my laptop not being able to access the internet. Had already spent 3 hours with my DSL provider and 2.5 hours with a very nice and knowledgeble microsoft technician for them to tell me something was wrong within the computer. The Sony Lady said after the diagnosis, any software repair would be $89.99. Well, after being on hold 2 hours later I finally hung up and went to bed! When I contacted Sony later that morning, another lady appologized and informed me she could not credit my card for the $39.99 AND $89.99 charges but would transfer me to the appropriate office. I have now been on hod for 3 hours, 4 minutes and 43 seconds! During this time I have contacted Sony on another line where the gentleman told me I must speak to a technician to cancel the charges, they are not that busy and even he cannot get anyone on the line. When I told him I am just going to contact my credit card company he told me that would probably be faster! I'm gonna stay on hold just to see how doggone long they're going to not answer. No more Sony for me...ever!!

Anonymous 3/16/10 8:19AM

For anyone having PS3 problems, the playstation network is down right now. You will be unable to play any games online until it is back up.

anonymous 3/1/10 3:15PM

been having a problem on my ps3 dorsnt let me play any game. keeps saying something abouy trophie show do i fix problem

Anonymous 3/1/10 1:30PM

I'm trying to go online on my PS3 and it keeps telling me an error has occured (8001050F. What to do? i've been calling the number and they keep sending me to the website and i need help. please what can i do to fix the problem?

killer-_-shadow 3/1/10 11:48AM

my sony hifi system model mch-vx555 is not working poperley i want to repair it can you help me

Anonymous 2/26/10 7:28PM

Tried to get replacement part for Bravia TV. Sounds easy, not with sony.
Their part center is a train wreck. They are completely incompetent. Their service would detract from me ever buying another Sony produce. They should take lessons from Zappos on customer service.

Anonymous 1/23/10 11:38AM

My experience with Sony customer support was terrible. They were absolutely no help at all.

Anonymous 12/28/09 12:10PM

Trying to get the new Sony Reader Daily Edition. Good Luck. Mine has been on order for nearly a month. They happily sent the extra memory, adapters etc within a couple of days. Then finally, I got an email saying my order had been cancelled. I checked with to find out why - multiple hours on hold I finally talk with someone who says sorry there was a problem with the method of payment. Order Cancelled nothing I can do to help you. Called the payment company - Nope no request for payment from Sony and no denial. Funds are available and waiting. Called back - again multiple hours on hold and asking to go up the ladder 3 times to find someone who could provide me with the electronic transaction that represented the request from Sony for payment. No one could give until I got to a Manager who recited it immediately. Conacted the payment company again. Nope never heard of that number and any request for denial does have a number from them-if Sony says they don't have it they do. Calling back again. Isn't this fun :) NOT. I've never seen a company so UNcustomer focused in my entire life.

treadie 12/22/09 11:09AM