Sony

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I called the 800 number and got routed to El Salvador. The guy spoke good English but didn't know how to give an overview or comparison of the product line except by reading specifications on his computer screen. Not helpful at all!!

Linda 10/27/09 7:11PM

Recently, I called customer service to see if they'd mail out a replacement manual for a dvd/vhs player. The wouldn't replace it for free and said it would be about $9. I said no thank you.

Then the customer service rep said, "what, you don't have $9?" To this I immediately requested to speak to his supervisor. He refused to transfer me. The whole time, I kept my cool and said that as a customer, I have the right to speak to his supervisor.

The customer rep then asked me if I was an educated person. I replied with what does that have to do with anything. The rep then said, if you were an educated person you wouldn't be a racist.

Still obviously refusing to transfer me... and me refusing to hang up.. he finally just started laughing at disconnected the call.

I stayed on the line an eventually someone else picked up. I asked to talk to a supervisor and got someone that said they would listen to the recorded call and follow up with me.

No follow-up happened. When I called back to see what their corrective action would be, they had no information at all about the original call, or my complaint about customer service.

Do I have any recourse at all? I'm angered at this treatment and disappointed that there is no follow-up action whatsoever.

Anonymous 10/14/09 8:34AM

This totally works Thank YOU!!!!

Anonymous 8/18/09 2:00PM

This was awesome. Just bought wireless router for my puter and called sony tech support and 10mins later my ps3 is wireless!!!!! Woo Hoo!!!

broncoface13 7/25/09 1:27PM

took 5 time, had to be transfered... was on hold for 1 minute...

Anonymous 7/14/09 10:52AM

does any one out there in cyber space know anything about the net MD walkman mz-ne410 i'm trying to use with my dell xps 420, not been able to use it, message comes up in my computer showing a red X and saying the device is media write protected. so i went to there( sony ) web site concerning this problem, it began with " the media device is write protected , solution, this error will occur if the media has been set to prevent it from being overwritten. this is called protection mode. to eliminate the error message, either replace protected media with an unprotected media , or move the tab on the existing media to allow it to be accessed. important- if the tab on the existing media is moved to allow it to be accessed, data on that media may be overwritten........ anyone encountered this problem ?? and knows how to move the tab on the md -ne 410 can't figure it out! no instructions left by sony help! ! tryed calling there week end support number but can't seem to reach support by phone ! help !

Anonymous 6/13/09 7:52PM

Sony double billed me for service support. It took 3 telephone calls and hopefully now I will receive a credit for one charge on my credit card. Support services were of no help at all. At one point, I received a call from Sony from 888-476-6970 and when I tried to return the call, I received a recording to call 101-515-8000. I understand that had I called this number, I would have been charged an exorbitant amount for directory assistance. I am shocked and disappointed that Sony would participate in what appears to be fraud.

Anonymous 5/23/09 8:51AM

I purchased a ps3 a while ago. It worked great for a few months and then it stopped reading discs. I think my warranty might have expired. I would like to know if there is a way to repair or replace my ps3. i tried almost everything to fix it incuding formatting the system but nothing works. Please help.

Anonymous 4/20/09 6:49PM

To the gentlemen who was upset about the backwards capability of the PS3,

There are certain versions that have backwards capability on the system, it is just a matter of researching to find out what system is the right one for you. Case in point, I much like you have been a long-time Sony Playstation supporter. I have the 60 gig system that is fully backwards compatable. I can understand your frustration, it is a feature that they should not have removed from the current line-up

Anonymous 2/26/09 12:40PM

Sony Customer Support is built, specifically, to make this hard. Almost independent of the problem, the first person you talk to (Other then the many robot's) will say 'No'. When they do, just say 'Thank you, may I speak to your supervisor?' then next person will, you guessed it, also say no. Repeat this untill someone says 'yes'. It seems pointless, but it really is the only way to get anything out of this customer support system.

Lots of experiance 2/24/09 4:56PM