Posted by bond4e7
I am disgusted. I have a simple question and you tried to force me to sign up for a support service for $55 a year. Terrible!
Vizio customer service
Vizio is a consumer electronics company whose signature products are high-definition televisions. Vizio has expanded its product offering to include handheld devices, audio components and notebook computers. Vizio offers customer service via toll-free phone number and online form submission.
- How to reach a live person:
- Press 2 when recording begins
- Hours of Operation:
- Mon-Fri: 6am-6pm PST
Sat-Sun: 10am-2pm PST
- Mon-Fri: 6am-6pm PST
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- How to reach a live person:
- Press 1 for English
- Hours of Operation:
- Mon-Fri: 6am-9pm PST
Sat-Sun: 8am-4pm PST
- Mon-Fri: 6am-9pm PST
- Email:
- Customer service link:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
User Reviews
07
Mar
09
Jun
Posted by Lynda
I just opened up my new Sony Vizio 50" 4K HD TV. I bought it in November 2019 and since I have been in school, I haven't had time to take it out of the box. I took it out of the box yesterday and my nephew came over today to help me, along with installing my new wi-fi from Spectrum (5G) and when he plugged in my tv, the screen was cracked. There were blue cracks all over the front of the screen. I called Walmart.com where they xfrd me to Vizio and Vizio said I had no one year manufacturer replacement. I disputed this saying that if their tv came out of THEIR box, then it was their liability. George continued to slow talk me but I am going to sue Vizio if I don't get a replacement TV. If I don't, I will never buy their products again.
12
Mar
Posted by Anonymous
bought a Vizio tv which was delivered February 15, 2019 and it completely died March 6th 2020. I talked to a Vizio manager named Vincent at 877 698 4946 opt 9 ext 3219 and he said he would get back to me in about 2 days. It's been a week and I haven't heard anything. I told him that the tv went out a month earlier but I thought it was the cable connection so I called Xfinity. It went out completely March 6th and xfinity said there cable connection was fine and the TV was bad. I told Vincent that and he said he would see what he could do and call me back. Haven't heard back. Yes, the warranty did expire but not sure whether it was Feb 9th when I purchased it online or Feb 15th when it was delivered. Either way, do you fine it coincidental that the TV goes out 20 days after the warranty expires. I didn't get any help from Vizio whatsoever. I do understand that they can stand by the warranty date but is that really good customer service and is it also good customer service for a manager to say that he would see what he could do then never call back. That tells me that he didn't do anything. Guess it's time to get a new TV, guess what kind it won't be. Also checking now to see every site that I can send a review to let people know my experience and help with their decision on what make of TV to buy. Very poor customer service and I will let that be known.
23
Aug
24
Jun
Posted by Anonymous
Worst customer service department anywhere. Filed a complaint to get a replacement soundbar 2 weeks ago (which is only 2 months old) still have not recieved it. Customer service is a joke and farmed out to third world countries whose English you cannot understand. I own two vizio t.v.s and a soundbar but after this will never buy another product from them.