Delta Airlines

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I had a bag delayed on a flight last night from ATL to ICT, have talked to 4 people since - all who told me my bag showed on the next flight - and am yet to get any resolution or at least have someone tell me with any certainty where my bag is or when it will arrive. Is this the typical response from Delta?

Anonymous 11/12/09 6:17PM

My husband and I had a very good experience with Delta. We discovered that we had booked a 9 pm flight instead of 9AM!! They were very helpful in getting us rebooked on a flight that was leaving in 45 minutes, as well as making sure our luggage arrived with us. They employees went above and beyond to help us and it was our mistake, not theirs. This was very refreshing since most of the joy has been taking out of flying anymore.

Anonymous 11/11/09 1:55PM

I was very dissappointed and surprised when I called to see if there was any airline discount for our military soldiers and to find out the discount was roughly $20 less than a regular flight. These men and women that are protecting our country are not in it for the pay! Alot of the time they will get last minute news they can go home, and then the tickets are really expensive. There is nothing better for a soldier to find out he gets a leave to go home, and then he finds out how much the ticket will cost. I am hoping someone will read this and try to do something to give our military a REAL discount! Maybe whoever reads this and is in charge of that decision will remember 9/11 Need I say more!
I am a military MOM and I am truely dissapointed that it will take a 2 wk paycheck for my son to come home. I would like to see someone there step up to the plate and do something to help and show Delta airlines appreciates What our military does for all of us, after all they are one of the reasons it is safe to fly! Thank-you for your time

Anonymous 11/9/09 4:52PM

Excellent personal service. However, your computer Inetnet system leaves much to be desired.

Anonymous 11/9/09 3:00PM

I am so disgusted with Delta/NWest...I had a direct flight cut on the outbound portion of my January trip to Ixtapa,(which will cost a night hotel lay-over) plus the return flight was cut, so they re-booked on the only flight possible--2 days later..forcing me to add 2 extra days to my trip (which screwed up 3 hotel reservations and added 2 more hotel stays to the trip....) Like everyone else here...all they do is shrug and roll their eyes. They have pulled the only flight that connected to anything from our small regional airport--rendering the air port almost useless to our area. I live in northern MN and will be forced to drive long hours to get to Minneapolis; but after this mess the charters or ANY other airline will get my business. What a way to treat customers....like dirt.

Anonymous 11/6/09 10:03AM

thanks. this worked great!

Audio Video Resource 11/4/09 12:25PM

First time flying Delta and the last!Their motto should be: Shoulder shrug followed by, "that's the best I can do." Which is nothing! Booked flights in March, got to the airport, no luggage to check but had to wait in line because we had no seats. My girlfriend specifically asked for the front rows because of her motion sickness, nope, we booked in MARCH! Flight delayed next flight canceled but when we got off the plane a Delta rep told us you got 10 min. I sprinted a half mile but remember the flight was canceled.we missed our wedding rehearsed and dinner but they didn't care. They have no communication in their company. On our return flight we were in the 37th row.

Anonymous 11/2/09 5:19PM

8/14/09 flew out jax,fl. airport to cody, wyo...2 hrs.late my suitcase roller was torn off. no one on duty at cody since it was after midnight. on the trip back i told cody airport about the roller broken on my suitcase. was dtold to report to jax,fl. when i got there. i am 75 yrs. both hips.both knees replaced & have 3 auto-immune diseases--myasthenia gravis,lupus and reynaud's disease. muscle weakness & connective tissue diseases. i had to have wheelchair services.no one cared to do anything about my suitcase which i cannot use.i bought ins.,was told to call them. they toldme i had to have a paper from delta ,to go back to jax airport& get the paper. they are running a scam on selling u ins.the customer service person knew i had to have the paper. she sent me off without it.i live 2hrs. away& cannot get someone to take me to airport to get the paper. so not fly delta!!!!beware they do not care for u at all. they tore up my suitcase,put me thru so much trauma!!BEWARE!! i plan to write a letter to the editor of the waycross journal herald about the way i was treated.it reaches 1000,'s of people maybe they will book thier flights on some other airline.
pat joyner,hoboken, ga.31542

patandaj 11/2/09 1:31PM

p.s
I read all the other comments and I doubt that we will ever get any apology or change in policy from Delta- their arrogance is astounding. Technology has obviously erradicated the human element from their service.
Not only will I never fly Delta/ Northwest again I have already been booking a return trip by rail rather than air.

Evelyn Landis 10/31/09 2:35PM

When checking in in San Antonio I was told my flight was on time so my ride left. I was over 2 hours late leaving San Antonio Texas for Minneapolis to connect with a flight to Grand Forks, ND. Oct. 28!!. While in SA we received a $5 voucher for food because of the delay...I bought a cup of coffee (remember we are in an airport...not cheap).
We were told all other flights were also delayed. I arrived Mpls. approx 10:30 and saw on the monitor that my Grand Forks flight was to leave @10:48. I am over 70 and literally ran to get to the C concourse from the B. I was 5 minutes late- the gate agent was still there, the plane had not left but the door was closed. No, I could not get on. It was the last flight that night to Grand Forks or Fargo. Now, I wouldn't be blowing fire out of my ears had we been an hour or more late but minutes??? Also, the agent must have a manifest list, they agents must also have a handle on when the connecting flights are coming in- why was I hung out to dry? Now don't give the old sob story about schedules- the plane to ND was already one hour late and there are no flights that connect after that in Grand Forks. That treatment was and is shameful.
I accept the delay but I do not accept being left in Mpls. with no flights out until morning. Evelyn Landis
Very unreliable transportation.

Evelyn Landis 10/31/09 2:22PM