Southwest Airlines

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I have always had a pleasant experience flying Southwest Airlines. The flight attendants have always been accomodating and professional. Keep up the good work Southwest.

Anonymous 10/16/09 8:48AM

Just call and instantly spoke with a wonderful women name Caroline. She answered all my question and unfortunely let me know that southwest doesn't fly to the airport I needed but she gave me the phone number to a company that does.

active duty sailor 8/11/09 3:55PM

This is a little shout-out and a massive thank you to Dallas Love Southwest employees Kathy Chambers and Donald Horton for their exceptional help and service on Thursday, May 21st. Just as I was pulling into Love Field, I received a phone update letting me know that my 5:30 p.m. flight to Houston - where I had a connecting flight to Nashville - had been pushed back to 7 p.m. Argh! But no worries. Even with 10 flustered people standing in line behind me, Kathy Chambers was the picture of calm efficiency as she phoned her rep in Houston to find out if there were any delays at Hobby, and sent me to another gate to see if I could get on the 6 p.m. flight to Hobby. To my initial horror, there were already 14 people standing by, but Donald Horton saw that I had to make a connection, and put me - and three others who had to make that Nashville connection - on the flight. Thank you, Kathy and Donald, for getting me to Nashville on time and for helping me remember why I love Southwest so much - no pun intended!

Gini M. 5/27/09 11:38AM

On a recent flight from Las Vegas, I believe it was flight 2190 that left Las Vegas on 5-23-09 at 12:10pm and arrived in Baltimore around 8:00pm I had a very bad experience with a flight attendant. The name of the male attendant was Greg. Well after in flight I had to use the restroom and was refused access to the restroom. I understand that the seat belt light was on due to minor turbulance however on past flight when it was necessary to urs the facilities I would have been told that they (the attendant) are required to remind people that the light is on and have NEVER been stopped and turned around. I attempted to tell Greg that due to medications that I am on sometimes I can not wait and must use the rest room. Greg said that I was not allowed to talk to him near the rest room and must return to my seet imediately. Later after Greg passed my seat to hand out snacks I went to the rest room only to be scolded like a child and embarrassed in front of other passengers. later Greg stopped by my seat and interrupted a conversation that I was having with my wife only to insist on telling me how very important his job is. I told Greg that I was talking to my wife however he insisted on continueing on lecturing me again in front of other passengers. I reported this to the pilot at the end of the flight. I have never been so embarrassed on a flight with any other airline nor have I ever had an attendant so rude and egotistical.

Anonymous 5/26/09 12:15PM

I had a question regarding the cancellation/modification of a 'Wanna Get Away' fare. Spoke to a representative named David to whom I explained my situation. He was courteous and polite, and provided me with the answer I was looking for within a minute or so of dialing.

dub 1/20/09 10:04PM

Lisa obviously didn't think to check in early online, like most people, and not get crappy seats when doing it in person (even if arriving early). How does she get racism out of this?

Lisa's Crazy 1/8/09 2:04PM

I flew to Las Vegas from dallas Love field southwest airlines. I received the most evil discriminating customer service ever. My mother and I arrived at the las vegas Mccarran airport August 14, 2008 3 hours before our plane was to leave. We checked in our baggaged and received our boarding passes. The represesentative gave us boarding pass # B55 and B56. turns out we were the last one to board the plane and one of the first customers to arrive for our flight. I feel this was a totally discriminating incident because of our race. I will be taking this to the EEOC.----
Lisa

Mad as Hell! 8/19/08 7:00PM