US Airways

Click here to add a comment for this listing.

will never fly us air again- I am a frequent flyer and when I had to deal with a changing of flights-it seemed like they made up charges to charge me. I was told four different things from four different representatives from the same company- talk to supervisor after supervisor and all of them were degrading towards me- likeI was a child trying to book a flight. Never again US air- there are other airlines in the sky.

Anonymous 9/2/10 9:50AM

I believed I posted here before but ya UsAirways has the WORST customer service in the world. There staff is extremely rude, with a huge attitude, they have little brains because it takes them 20 mins to understand the issue, with you repeating the problem like 50 times, they act like they are doped up at all times. They can careless if you miss your flight due to Us Airway error, or any problem for that matter. AND half of them dont speak english, which i say this not out of racism, but for the simple fact its very annoying to call up and have someone who you cant understand to save your life handling your issue. This is my experience always with them. USAIRWAYS customer service employees have nothing but a bad attitude and are quick to walk away from the problem or shoot their mouth off. HORRIBLE its like its ran by a bunch of angry drugged up teenagers from a different planet. Their lazy, dont do their job, leave you helpless and unjustified. DO NOT BOOK FROM USAIRWAYS!

Anonymous 8/29/10 12:45PM

Good Luck...You will get a live person from the Phillapeans who will not be able to assist you. She/He will tell you to contact US Air via email...which you have already done (at least twice). You will still be waiting for a response from the web site...Good Luck!

Anonymous 8/23/10 4:49PM

I just had the worst customer service experience at the Birmingham, AL US Airways counter from an African-American woman about medium build with a pony tail. I remember this same woman giving me horrible service recently when flying through us airways and she put such a horrible taste in my mouth. Given, we missed the check in for the flight headed for Syracuse, NY for 7 pm departing time but the way she chided me as though she was talking to her child was unbelievable. She even had the nerves to walk away leaving me helpless at the counter. I had to ask what my option was and then she somehow was able to check me in minutes later. She asked for my picture I'd which my husband had and I was so put off by her attitude I told her I'll let my husband come and handle the rest of the check in. To make matters worse, she told me husband when he was trying to check us in that I had an attitude. On what planet do people give such service? I have vowed to never fly through US airways ever again because of this woman. Money is tight these days and if someone can't give the bare minimum service expecations, I'll gladly take my business elsewhere where I'm appreciated and not talked down to. I am still sooooo shocked at this horrible service. So telling my husband was to cause some friction in my marriage? Like who does that????

Anonymous 8/16/10 6:04PM

My handicapped husband and I returned on 8/8 from Seattle to PHL on #87 - were met rather reluctantly by a US rep who wheeled him to the top of the jetway and told us that was as far as she was going, and we should wait for the cart. I pushed the chair throughout the rest of our trip to the car. In Seattle, we had been met, escorted through baggage claim and out to our taxi - the PHL agent was rude and incompetent, especially when we were treated so nicely in Seattle. Not sure what you can do about it, but wanted you to know.

Patricia M. Fox 8/13/10 9:16AM

I will never fly this airline again. I was stranded in Paris (CDG airport) for four hours becaue the airline's computers were down. I had to beg someone to schedule me on a later connecting flight, but we waited in line for 4 hours and I missed the re-scheduled flight. When my children and I arrived in Charlotte, we were told there were no more flights to Seattle. We were booked on a flight to L.A. and then another to Seattle. We were given 17 minutes to get to the gate. When we borded the plane it was chaos because the seat assignments had been made to several people at a time. It took 40 minutes to work out the seating mess and by then I realized I'd miss my connecting flight. I asked the airline to hold the connecting flight for ten minutes, but it refused and my children and I ended up stranded in L.A. at 11:00 at night. We were given hotel vouchers but the hotel originally refused to honor them because the rep. had entered the wrong date. The U.S. rep I spoke with told me tough luck. My kids slept in the lobby while the hotel and I phoned the airline and tried to get someone to authorize the vouchers. It took 40 minutes. We were given 3 $10 meal tickets but there was nothing on the menu for $10. My son and I ordered the two cheapest items and without drinks it exhausted the $30 budget for the 3 of us. My daughter didn't even get to order but shared our food. It was after 1:00 a.m. when we finally got to the room. The following morning we were scheduled to fly home on a United Flight but were not allowed to bored because of miscommunication received from a customer service rep. The manager told me I shouldn't expect more, since the rep was just a customer service person at a call center in India. We had to wait another 6 hours before we were able to get home on Alaskan airlines, 24 hours behind schedule.

Anonymous 8/11/10 10:29PM

NEVERY FLY WITH US AIRWAYS.


My email to US Airways customer service:


Flight # 818 CUN to PHL was cancelled after we waited on the plane for over three hours. They offered snacks at one point, but the snacks never came. Imelda Alcantara booked me the "earliest" flight out which was the next day at 3 p.m. a "rescue" flight # 9010. This number was hand-written on my itinerary. I called my friends and family who looked online and found no record of flight 9010, because it was actually flight 818, the same plane that had mechanical problems. I realized this when I arrived at the airport the next day and it was delayed yet again. This was wrong to book a passenger on a flight that didn't exist just to trick them in believing that it wasn't the same plane still being worked on. That is not right to mislead a customer, is it even legal? I insisted on switching my flight, which was never presented as an option. The whole experience was a nightmare. Instead of taking 5 hours to get home, it took me two days which is completely unacceptable. They wouldn't go out of their way to find 1 ticket to get me home earlier. They put us in a hotel room so we wouldn't have to sleep on the cold, international airport floor, but offered no upgrades or anything that compensated for our stressful situation. Carlos A. (badge #PO4663) was not just rude, failing to answering my questions, he was aggressive and shoved his badge in my face when I asked for his employee number. He also had his personal blackberry out and was constantly checking it. I asked him if it was his personal phone and he finally put it away. I have never been treated with such disrespect and animosity. Being a single, young female traveling on her own, his treatment felt like it was borderline aggressive. I had to speak with his superior just to talk with someone who wasn't yelling at me. His threatening behavior made me feel nervous and unsafe. I have never gone out of my way to bring negative attention to a worker like this, but how he treated me was wrong. Anger Management should be something to look into for certain employes, I wish I wasn't exaggerating. Keeping him under your employ in the long run will only continue to deteriorate your image as a leading company in aviation travel and customer service. Through his behavior and the whole mess of a situation, US Airways made it clear that they do not care about their customers and choose not to show even a semblance of customer service. I would like your company to refund the money I paid for this ticket. I missed work on Sunday, and had to make many international calls on my cell phone to make new arrangements. I feel it is only in the best interest in your company to compensate the ticket price for me AS A MINIMUM, for the money I have to spend on my phone bills, extra day in parking ect. I am a young, business professional also a graduate student, US Airways has been the worst traveling experience of my life. I will continue to travel, especially as I advance in my career. It is now up to your company whether or not that will be with US Airways. Thank you very much for your time, I'm sure as a thriving company in this ever changing economy you will do what is needed to ensure my business.

AZerwig 8/10/10 9:34AM

theyre customer service representatives are extremely unprofessional and treat you rudely. I simply called to obtain my flight information but did not have my conrimation number. I offered to provid emy personal demographic information and was told they cold not locate my information with it. How can this organization have a system set up that cannot locate their passengers with their names, home address and phone numbers??? does not make sense and she gave me an attitude and acted as if I were speaking an uncomprehendable language and was very sarcastic, which as a customer who chose to use this organization for my travel does not appreciate and due to thsi treatment and negative experience, will not fly with this organization ever again.

Marie04 8/9/10 10:15AM

Customer service was very little help with our request. I was transferred 3 times and finaly talked with a supervisor. She was very condesending and kept repeating what she could not do. I was requesting a change in expiration date of my $99.00 certificate. Myself and our friend applied at the same time on a flight back from Aruba. We recieved different expiration dates. Made no sense to us, since we vacacation together every year. We will use our bonus miles and cancel our credit card with US Air. There are many bank credit cards that would appreciate a good customer who pays their bill.

dustydog 8/3/10 4:54PM

In response to the last two comments; the best thing you can do is make your reservations through a Travel Agent. A lot of them are independent these days and are available 24-7 and help their clients when they are stuck in airports. By confirming your tickets through Expedia, you may think you got the best fare, but, in the long run, you didn't. You also didn't get any help from Expedia either, did you? Not to mention, travel agents can get the same fares as most of the online travel websites. Also, travel agents can look at all of the airlines at the same time and can tell you who really has the lowest fares. I'm sure that you were incredibly frustrated trying to deal with USAir, but travel agents deal with airlines every day and they know what can and can't be done.

Independent Travel Agent 8/3/10 11:24AM