United Airlines

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I fell ill on a UA flight from JFK/NY to San Francisco on August 11th and was completely overwhelmed by the professionalism and kindness of your flight attendants Ms. Juliana Khouri (290983), Ms. Gail Ross (148120), and Mr. Jose M. Delgado (077668). Their care and concern for me and my wife was so touching as to nearly bring me to tears! Due to their outstanding work, I am eager to fly with United Airlines over and over again in the future....These three exceptional people are deserving of so much praise, and I pray that this email will result in them receiving the highest commendations and financial rewards that the company can provide....May God Bless You and Them! Peter J. Daddario Please reply at peterd9253@aol.com

Anonymous 9/2/10 7:18AM

Checked bag was put on flight following mine due to weight problems (other passengers had same scenario) unknownst to me. I called customer service, information taken and bag was confirmed as having arrived on next flight. Company to send baggage to my home, no charge. Quickly addressed by United when I called. Very satisfied, pending arrival at home of my baggage.

Karen, occasional traveler

Anonymous 9/2/10 6:17AM

Why is it that I have been using UA for a number of years, have paid each flight (9 so far this year) for Economy plus. Averaging 170.00 EXTRA for each round trip.
When I ask those around me, most say that they booked late and those were the only seats left... BUT THEY DIDN'T PAY FOR THEM.
For those of us who belong to the frequent flyer program, book 3 to 4 weeks in advance are the ones who get penalized.... I believe a class action is worthy!

Robb loyal traveler 8/30/10 4:21PM

contrary to popular belief.. some times it appears United Agents really do care, can be very effective..and really can be helpful.. i was just offered and $300 e-compensation for a Late departing flight and the Agent was simply super in handing it over the phone.. getting to one via the voice mail jungle was a challenge. but I just kept saying 'Agent" and got a Reservations agent with a bit of a Hindu? dialect but he was very clear, eager to please, and understood everything I said.. I'm happy!.. JimS

? 8/30/10 11:32AM

My elderly parents had their luggage show up late and badly damaged, had two flight for their trip to europe canceled, had to wait 48 hours at SFO, then they got a 10 hour run around trying to find a number that worked for customer service and finall,y at $1.00 per minute int'l long-distance, got a customer service rep after a half hour of waiting. My parents said, of course, that they will never fly United again and offered me their 60,000 miles, which were accrued after 5 years of loyalty to United, and I declined them because I cant afford to waste thousands of dollars on a trip that will destroy my property and ruin a vacation by wasting three days of my time. But my parents ignored the prior warning signs, the previous trips they booked with united had similar problems but they weren't nearly as severe as this one so who knew. I dispise United Airlines for picking on my elderly, in their mid 70's, who were trying to give United another chance to fix past screw-ups.

Businesperson 8/26/10 12:53PM

It is tragic that United Airlines has become the worst airline out there. Once it was the pride of the skies. What happened?? It does not cost extra money for the employees to smile , be polite and provide help when needed. They must be very angry at someone. I cannot imagine they will survive much longer because everyone I know, even people with miles to use with United will no longer use their services. It is sad to see this happening. Even when I tried to fill out form to send comments it would not go through to United. I resorted to the old fashioned way of putting ink to paper and sending it snail mail US post office.

marta 8/20/10 9:35PM

Stunning. I arrived 90 minutes early for a domestic flight. The flight was delayed and I was misdirected several times to the wrong line, along with numerous other people. Many people were inconvenienced, delayed, will miss connecting flights etc. I did not hear ONE apology from any United employee. I am not the only person in line who mentioned thinking twice about ever using this airline again. We travel a lot but will start with other airlines next time.

Anonymous 8/20/10 8:18AM

It would be nice if United Airlines actually checks these comments because they need to listen up. I called customer service to ask about types of meals offered for purchase on my long flight over the Pacific. This so I could plan ahead to bring on fresh food items in case only snacks were available. It wasn't until I called for the third time, that the agent (from India) could give me a somewhat detailed account of food offered. The first two agents said they did not have that info. The first agent I spoke w/ even had my flight duration time wrong! -- 2 hours instead of the 6 hours I'd be flying. I've no issue w/ where the calls are being routed to -- but, there is no excuse for such inaccuracy in the information! Finally, the third agent was quite gracious and went out of her way to read verbatim in her broken english exactly what food items would be avail for purchase. I won't be flying United much longer if this customer service keeps going on a downward spiral.

Anonymous 8/19/10 4:50PM

I am so frustrated trying to reach a real live person. After 40 minutes of navigating though press 1 or say yes, I reached a real person. The person's response was I cannot help you, you have to email costumer service.

Is this Airline so afraid of it's costumers that they cannot help them? Given the choice I will not fly you again.

Anonymous 8/18/10 3:44PM

I made reservation over the phone last night. The agent in India spoke very poor English, gave me inaccurate info on upgrades, cost and failed to book my Ec.Plus seats. I called back this morning and a very friendly American agent fixed the problems. How refreshing. Please, please employ agents who can do a good job!!!!!

Frustrated in Washington DC 8/18/10 8:12AM