Hertz

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We were very disappointed that the information on the website showing models available did not tell the truth. We wanted a Chev Impala which was listed for Tampa but when we got there we were told that they did not have any. Our choice was a Toyota Camry or a Honda. We choice the Camry and were not comfortable in that car. Why couldn't we get the Impala which had been listed as an available model and which was indicated on our reservation which had been made thru AAA??? Why couldn't we have been told from the beginning that we could not rent an Impala or be offered another GM vehicle????

Anonymous 11/19/09 1:17PM

I do have a descrepancy to correct on my bill, but I must say; I got great service. I was in Chicago for business..did not know the area...got a gps....everything was great until the day of return. Even with the gps, since there was alot of road construction, I got lost. I finally found my way but knew I was going to miss my flight. The hertz guy asked me if I wanted him to show me how to use the kiosk. With terror in my eyes, I said I am going to miss my flight. He quickly said let me check you out and I will drive you to the terminal myself. He did that and I barely made my flight. The last people were boarding....but I MADE IT! Now that is service! This dude needs a raise. If you can find out who he is by my rental agreement....please tell him how thankful I am.... true customer service. RR 544115596

Anonymous 10/8/09 6:24PM

I am a Gold Hertz Member under the name David Zylstra. I recently made an enquiry to rent a 4WD from the Perth Domestic Airport in Jan 2010. This was not on offer on the website. I then sent an e-mail and got a reply listed below.

( Quote : The Gold Service is a speedier service at the rental counter. It does not guarantee a vehicle.)

They also told me to call this number. Why they are unable to arrange the car 3 months out who knows ?

Hertz Reservations on 1800 50 00 23

I rang this number and they then told me there is a charge to get the 4WD from some depot to the airport, and I would be charged.

In my opinion, this is unacceptable. You are a car rental company with enormous competition. BRITZ has a 4WD for 12 days of hire at $80 per day plus charges making it $960 total. Avis and Hertz are around $1600 for the same deal. What a rip off, and you still charge me to get the car to Perth Airport !!!!!

You can cancel my Hertz membership, and your Gold service status provides Zero benefit in comparison to your competitors. I will become a shop around customer for cars.It is more expensive to get new customers than loose old one's, but you will learn this.

Good Luck, and your customer service is very poor from the contacts I have had.

Anonymous 9/15/09 4:23PM

To Hertz, a "reservation" is actually just a nice to have...they do not seem to understand or care that one one reserves a specific vehicle with specific equipment that it should actually be provided....you are lucky to leave the place with a car at all...and if you have a problem, the desk doesn't care, the 1-800 doesnt answer and the website is useless

Anonymous 9/8/09 5:19PM

A terrible rental car experience 09.03.09
after making arrangements to collect a car at 03.30pm , upon arrival no car until 4.15pm, The car presented was not properly cleaned from it's last usage and it had wet vomit on the back seat, yhe smell was overpowering. We bought it to the attention of the representative and we were told that was all they had at this time or we should come back tomorrow for another car!
I will never rent from Hertz again as it seems that the company has lost all sense of quality and is only a shadow working under the former glory of the Hertz name and quality.

justice 9/8/09 12:37PM

I had a problem with hertz in June and sent a certified letter to the CEO which was signed for and still have not had a reply.I will never rent with Hertz again. The service was horrible!

mg 8/24/09 7:18AM

so it looks like im not the first to be 100% unimpressed by Hertz' service. I had reserved a 7 seater, but when I got there (after my van had been taken to the autobody shop) they told me that they had no seven seaters. So they gave me a tiny car. I have 5 kids I take care of and another co-worker. I need 7 seats, 5 of which need to be able to hold car seats. I was given a car that can hold 4 people. UNIMPRESSED!!!

Anonymous 8/17/09 2:49PM

Yesterday, August 14, 2009, I obtained a car from the Hertz counter at Myrtle Beach airport. I drove to my destination. Later I used the vehicle to go to a local destination and the light on the dash lite up. I looked it up in the owner's manual and it indicated a tire problem. I called the place where I rented the vehicle and eventually they sent a AAA representative to pick up the vehicle.

I could not obtain a replacement vehicle because the Hertz locations closed at 8:00 p.m.

This morning, I have tried many times to contact the Jacksonville, NC office but have repeatedly gotten a busy signal. I have left several voice mail messages to no avail. No call back messages have been returned.

I am on vacation with my family. We are virtual prisoners without a vehicle. Not only is it an inconvenience but it is really putting a damper on our family's vacation. Time is off the essence at this point so that we can enjoy the vacation we planned and paid a considerable amount of money to realize.

At this point, Hertz is not a company I would recommend to anyone because of this lack of customer concern and service.

Redverr@verizon.net 8/15/09 6:27AM

I am currently on hold, the first time was for approximatly 10minutes. My client has complained that his car reservation was not booked, in trying to understand what may have occured, I called Hertz to be greated by a rude CUSTOMER SERVICE agent who would not do anything but repeat herself with information that was not useful or relavent. When I asked to speak with a supervisor she said there isn't one, upon my insistance she has now transferred me into who knows where and this call is now running 30minutes. Does Hertz have this much time and money to waste these days?

marnie 6/25/09 9:31AM

I called billing last week to ask about a bill I payed that was not mine, close, but not my name. I have yet to hear from someone to help me. I have the choice of several rental companies, and if hertz is treating me, a gold club card holder (58145131) this way, I may be forced to make reservations in the future with another agency.

Anonymous 6/9/09 2:00PM