Travelocity

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I don't understand the policy plan that Travelocity has. It doesn't make any sense to the customer. You called with an issue and all they do is transfered you to another rep, which send you to another rep. They told to called the Insurance Provider and he said that I need to speak with the travel agent. I am very disappointed with the services. Nobody gives you a stright answer. I

Anonymous 11/10/09 11:03AM

This is the third time I have tried to get this mattter corrected. The first two times I tried I was connected to service representatives who's english was not understandable. This last time I finally hung up after waiting for 20 minutes for someone to answer the call. I book a round trip flight to Anchorage around the first of October. I got sick on the 13th and had to cut my trip short to seek medical treatment for Dysentary. I tried to change flights with a travelocity representative twice the evening of the 14th and had no success. Their comprehension of the english language was either severely limited or they were trained to be conveniently obscure in their handling of my problem. I have used travelocity in the past with few or no problems. But the indifference of their handling of my problem will make me avoid using their service in the future if this is not handled to my satisfaction. My frustration in dealing with Travelocity drove me to book a return flight on NWA at a cost of $909.70. If their is anyone out their from travelocity that actually reveiws these complaints I would certainly appreciate the refund on the return flight or even better if they would cover the cost of my NWA flight. Bob Lansing

Bob Lansing 11/2/09 9:40AM

I will never use this company again. Write, call, email, do whatever you want - all you are going to get is transferred to a call center in India where they will read a script to you.

RippedOff 10/26/09 2:39PM

Will never use TRAVELOCITY. They are interested only our $$ but NOT in providing CUSTOMER SERVICE. Was on hold for more than 1 hour.

Mark 10/6/09 5:09AM

I will never use Travelocity again.
Booked an airline ticket several weeks before I was to go.
The airline Northwest and travelocity advertised lower fares using the same flight numbers.
I called Travelocity and they would do nothing.

djmagid 10/5/09 1:52PM

NEVER USE TRAVELOCITY!!!!! THEY CLAIM THEY WILL HELP YOU AND WHAT A SCAM THAT IS!! I BOOKED THE WRONG HOTEL BY MISTAKE AND AM NOW LOCKED IN AT A DIRTY,DISCUSTING HOTEL AND MY RESERVATION IS 4 MONTHS AWAY!!!! NEVER AGAIN WILL I USE SUCH A LOUSY COMPANY THAT DOESN'T CARE ABOUT CUSTOMER SERVICE AND TO BOOT, THEY DON'T SPEAK ENGLISH!!!!!!!

UNSATISFIED!!! 10/1/09 8:56AM

I will never use Travelocity again! They say they back up/ guarantee but in reality they just blame the airline and charge double for changes! Do NOT use they do not help you but say repeatedly..."it's the airline not us". What is the point of using them if they offer no protection?'

Anonymous 9/23/09 7:37PM

I made the mistake of trying to rent a car through Travelocity. I made the reservation and at the end of the process, I was instructed to click on "$20 Cash Rebate". I did so and found that the web site I was directed to was "down". I called Travelocity Customer Service and told them. When the agent couldn't help me, I asked for the supervisor. THAT IS WHEN THE LINE WENT DEAD. I called again and was told that the rebate was not through Travocity, but through another company and I was to call them. SAVE TIME, AGGREVATION, AND BOOK CARS DIRECT.....This was a time waste miserable experience.

Anonymous 9/11/09 11:41AM

I booked a trip thru Sam' Club to Disney World--first big mistake--offered a package deal--wrong??? Flight and rooms were thru Travelocity-worst rooms at the resort--worst seats on the plane-also Sam's Club doesn't tell you there is a seperate charge in the package for the airline tixs. Never again--never again for Disney--all of it is a RIP! Thousands of dollars wasted!!!

Anonymous 8/15/09 3:25PM

They have simply raised the bar for poor service. I followed the instructions given in their email after I made my trip plans and paid for them. There was a problem during the trip and I was told that I should have ignored their instructions and I should contac the individual carrier directly myself. They simply refused to help me.

Anonymous 8/9/09 7:30PM