Travelocity

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Looked up airfare on travelocity.com and it came back with good fares, but when I tried to finalize & book it, the website told me it was soldout. After going around and around with Travelocity, they would not honor the fare that their website showed, even though those I talked to at Travelocity said it's a "technical glitch" on their site. WHAT? They are deceiptful. Don't use them, I don't trust them at all now.

notravelocity 8/22/10 3:30PM

I booked a hotel through travelocity. When I got there, it was a crack hotel with the lobby locked and a sign to use the window on the side. There, I found a speaker and a slide through cash drawer like in a gas station in a bad neighborhood. They finally unlocked the lobby, and the smell that hit me was hard to explain.(not good). I wisely asked to see the room before I checked in. Nasty only begins to describe it. On getting home, I immediately called travelocity. After about a half hour, habeeb told me to wait while he called the hotel. The manager was not back so habeeb informed me I would need to call back the next day. The next day, both times I contacted travelocity I spoke with what sounded like young indian women. Both times they told me the manager of the hotel was not in and I would need to call back. The last one suggested I send customer service an e-mail and they could probably help me, or maybe call when the manager of the crack hotel was in as he would be the one to decide if I could get a refund. This will be the last time I book anything through Travelocity. Customer Service, I think not.

johnnile 8/16/10 3:26PM

Horrible, Horrible, Horrible!!!!! I booked a room in Beijing. The room was a special price, but made no mention of being an INTERIOR room with a double bed!!!! I called Travelocity to complain and see if they could change the room. They put me from Indian customer service rep to Indian customer service rep over and over and over for about 2 hours and finally said I would have to call back on a different day! I have never had such terrible service in my life. They didn't even understand that it was a different time of the day in China than in the USA! It was the LAST time I ever used Travelocity. I will NEVER EVER EVER use it again.

Anonymous 7/31/10 11:55AM

Have tried for 3 days now to get a flight that has a disconnect in it (due to airline time change on a flight) with no luck - outsourced to India, no kidding!
I'm never using Travelocity again, and will have to cancel and redo this entire trip.
Biggest pain in the butt with travel in a very long time.
How disappointing for all of us and for Travelocity since they will just go under.
No Americans want to have to hassle so much for things are really so simple. People in India are persistent, but completely unable to help.

Unhappy 7/29/10 9:41AM

Thrifty car rental confirmation# f78h57
Having booked airline tickets (jet blue) and car rental (thrifty) thru Travelocity for July 21st, we arrived in Hyannis eager to pick up our rented care from Thrifty. We were pickup by a Thrifty employee in a Kia Forte, and driven to Hyannis Thrifty office. I filled out the paperwork, and asked for the keys, the employee told me the keys were already in my Kia Forte. I told the employee that I believed I had rented a bigger car, and showed him my confirmation number, and partially downloaded printout. He informed me that for that amount of money I could not have rented a bigger car.
On the evening of the 21st I check the e-mail confirmation from Travelocity ,which showed I had rented a standard vehicle (Dodge Avenger or similar).I then checked Travelocity’s Thrifty car information against Thrifty’s on web site, and found out they weren’t the same. I then called Travelocity’s customer care to see if they could help. I talked for about 1 hour with an employee who was very hard to communicate with, and had no concept what a Kia Forte was, ( he asked me to spell KIA).He asked me to hold while he called Thrifty, after 3-4 minutes he came back on the line, and told me if I wanted a upgrade car I would get one at no increase in cost .I thanked him, and said I would go tomorrow for the upgrade.
On the 22nd about 11a.m.we arrived at Thrifty. I explained the story to a different person who told me that Travelocity had probably contacted corporate. He said he would help us, he just didn’t have a larger car available, but if I could come back tomorrow he would have something for us. I thanked him and said I’d be back about the same time tomorrow.
July 23 2010…We arrived at Thrifty Hyannis offices about 10-10:30.I went inside and was met by the same employee I had rented the car from on the 21st.I again explained the story, and his response was, that’s what Travelocity says, and are you going to pay a cost upgrade. He then told me he had a Honda Civic I could have. I agreed, but then saw the two cars side by side, and was told I’d have to take the car next door to get a state inspection sticker….
I pretty much told him to shove the car, that he was a jerk, and asked if they have all their customers take their cars to inspection stations. I told him I’d pay for the 2 days, but I’m going to rent somewhere else...
I payed the bill of $88, and we walked away…..We( my wife and her flip-flops) walked down the road, crossed a 4 lane highway, cut thru T.J.Max parking lot, walked down the another road cutting thru more driveways, crossed another 4 lane highway, and finally arrived at Enterprise Car rental.
They had a Dodge Avenger( standard size) which is really a lot bigger than the ( standard size) KIA or HONDA.

Anonymous 7/25/10 6:07PM

All customer service is outsourced to India....the folks there are poorly trained by Travelocity to provide the correct answers to questions being asked of them. From now on, I will book directly with the Airlines and never use an online travel service again....Expedia, Travelocity, Priceline,etc all outsource.......

Very dissatisfied
Mike

Anonymous 7/20/10 12:39PM

When I stayed at a hotel that Travelocity booked for me, I was charged by Travelocity and by the hotel. I was on hold for 15 minutes with Travelocity, just to hear that they couldn't do anything for me and I would have to talk to the hotel. The hotel took care of it for me, but I found out if I had not even used Travelocity in the first place, I would have received a cheaper rate. There was a 10% difference between the rate given on travelocity and by the hotel. The hotel couldn't help me, since Travelocity had already charged me.

Anonymous 7/13/10 9:40AM

Yeah they are pretty much a pain, but I got what I needed done. They are typically courteous but most of them have no power to do anything to help, plus their is a language barrier. Most people that I've talked to are from India.

Anonymous 7/13/10 7:35AM

Travelocity GAVE MY CHARGE CARD INFORMATION, including number to SAVINGSACES; they, SavingsAces then withrew monies from my checking account (as my debit card is treated as a charge card)...Exactly $19.99 taken from my account...whatever you do make sure you do not check off receiving subscriptions. That is what they told me - I checked off subscription so now they have the right to take monies out of my checking account.

Nancy 7/7/10 9:02AM

Really is it that cheap to outsource to India?... talked to three people with very poor English. nobody could give me a United States number to call.

my problem is that i used there Hotel Secret Price thingy. i clicked on a three star and it ended up giving me a two star in a whole other city. they were unwilling to help me with the problem, luckily Visa will.

cadbry 6/23/10 10:40AM