Equifax customer service

Equifax is one of the three major credit reporting companies in the United States. Along with consumer credit history, Equifax also offers insurance analytics and other business intelligence products. Equifax offers phone and its physical mail address for postal mail support.

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Customer Care

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Phone: 800-203-7843

  • How to reach a live person:
    • This is a direct number to a live person!
  • Hours of Operation:
    • Mon-Fri: 8am-3am EST
  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • Other numbers that have been reported:
      800-846-5279
      866-640-2273

      888-298-0045 for the Equifax department responsible for placing security freezes on credit reports

Customer Service

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Phone: 800-864-2978

  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
    • This information has not been added.
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Customer Support (CSC)

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Phone: 800-846-5279

  • How to reach a live person:
    • Will transfer you to a human after a brief hold.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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Executive Offices

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Phone: 404-885-8000

  • How to reach a live person:
    • A real live English Speaking Operator answers the phone.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
    • This information is for the Coporate Offices of Equifax located in Atlanta, GA. Corporate Office Address is 1550 Peachtree Street NW Atlanta, GA 30309

Security Freeze Department

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Phone: 888-298-0045

  • How to reach a live person:
    • Direct line
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This number is to a live person at the Security Freeze Department so you can lock and unlock your credit.

User Reviews

14
May

Posted by Anonymous


on 5/14/20 at 9:18AM

Your content gives readers things to think about in an interesting way. Thank you for your clear information.

25
Sep

Posted by Anonymous


on 9/25/19 at 2:46PM

The number above IS NOT a live person, it's your lack of customer service maze. Equifax is one of the worst companies I've ever had to deal with. I've tried for 2 days, and made at least 6 attempts to reach someone to assist me, and have been cut-off, call dumped, and when finally reached a live person, told to call back when the system was up in 2 hrs. Guess what, it isn't. I'm a hearing impaired person, and even with aids, have a difficult time understanding a person with a thick accent. The other agencies have easy to navigate online systems, but not this one; you still get dumped without an explanation.I sent an email to what I hope is Equifax's corp office, and I will probably lose my opportunity to buy my new house because I can't get through to someone to assist me. I intend to let my congressman and senators know about this horrible company, and if I could choose who had my information instead of bureaucrats it wouldn't be this company. Shame on you!!!

25
Sep

Posted by Anonymous


on 9/25/17 at 11:39AM

There's an error on the second page of the freeze site. There is no place to check freeze credit report. The three options deal with temporary lifting a freeze by time or party and to permanently remove a freeze. There is NO option to initiate a freeze. After trying several different numbers and trying to send an email, I had to google to find a place to leave a comment. Don't you beta test your site? I still can't sign up for a credit freeze by phone ( on hold for 10+ minutes) or by an email address. Your rating in my book is
.0000 out of a possible 10. Never called back for a survey either.

24
Sep

Posted by Anonymous


on 9/24/17 at 8:38AM

Very Difficult To Avoid Using Profanity - Because Equifax Certainly Deserves To Be Addressed In Profane Terms - But - I Shall Be As Nice As Possible. Here's My Issue: To React To The Recent Massive Hack Of Equifax Data - I Did The Preliminary Sign Up For Both Myself And My Wife For The Credit, Etc., Protection That Equifax Purports To Offer. It Happens That My Wife And I Share The Same Email Address. When We Rcvd Follow-up Emails - One To Me - And One To My Wife - That Contained Links To Set Up Credit Monitoring Accounts - I Proceeded To Set Up My Account - Following The Instructions In The Email Addressed To Me - Which Process Appears To Have Been Completed Successfully. When I Then Attempted To Follow The Same Procedures To Set Up An Account For My Wife - In Her Name - Using Her Birth Date, Etc. - I Got A Msg That Told Me That Account Had Already Been Set Up. After I Dug Into This A Bit Further - I Arrived At The Conclusion That Equifax System That Processes This Input Is Unable To Discriminate Between Two Different Individuals - With Different Names/birth Dates/ssns, Etc. - If These Individuals Happen To Share Same Email Address. I Then Called Several Different Equifax Customer Service (as Applied To Equifax - An Oxymoron) Reps - Who Indicated That Folks Who Share Same Email Address Cannot Be Registered For This Credit Monitoring Service Using Same Email Address - I.e., It's Necessary To Create An Additional Email Address (or Addresses) For Each Individual To Be Registered Because Equifax System Can Only Handle One Person/registration Per Email Address. There Was No Explanation Offered For This Bizarre Situation - Other Than "that Is The Way The Equifax System Works." In All Of The Widespread Criticism Of Equifax's Handling Of Fallout From This Hack - I Have Not Seen This Particular "only One Person Per Email Address" Issue Discussed. But - As Far As I Am Concerned - This Is Just Another Indication Of Equifax's Ineptitude & Lack Of Sophistication In Dealing With Even The Simplest Cyber Issues - And Probably Another Indicator Of Why Equifax Was Ripe For Hacking In The First Place. I Have Never Dealt With Any Entity Online That Had A System Incapable Of Discriminating Between Individuals Who Share Same Email Address. As You Surely Understand - This Is A Substantial Inconvenience For The Untold Numbers Of Folks Who Share The Same Email Address. Therefore - Strongly Suggest That Equifax Take Whatever Steps Are Necessary To Allow Folks Who Share An Email Address To Register Under That Common Email Address - Using As Discriminator Their Personal Information - For Credit Protection Offered By Equifax.

12
Sep

Posted by Anonymous


on 9/12/17 at 12:27PM

first tried to submit request for credit freeze and fraud alert on your website. completed form, read terms + conditions, agreed to tc, clicked submit: was immediately told you could not process the request at this time.
proceeded to try calling
long wait to speak to an agent; told call needed to be transfered to another agent, then a long interview about credit cards and credit limits, and who might have requested a report. I was surprised and sad

View all 323 Equifax customer service reviews »
Customer Service Ratings

Based on 382 votes.

2.3

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Equifax customer service news
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