A former customer chronicles his experience trying to get DIRECTV installed and then ultimately canceled when they informed him he couldn't use their service. (expletive at very end)
Customer on the line with two Dish Networks customer service reps trying to explain his bill to him. At one point they tell him, "The reason why you don't have HD is because it is enabled."
A customer calls GoDaddy about their practice of keeping ICANN refund fees without giving them back to their customers. This video also contains the direct email address to GoDaddy's President.
HP tells a soldier in Iraq that he would need to pay them for information on how to fix his printer. He doesn't respond well. (expletive used at very end)
Failed customer service call with HP and follow up customer service survey.
Call recordings with 56 Verizon customer service reps asking the same two questions to identify how many would answer the questions incorrectly. the results are truly amazing. Only 1 out of 56 got both questions right!
A customer calls verizon to inquire about their rates for data transfer. Like has been reported many times, he was quoted as per kilobyte charge of "0.002 cents" when they actually charge "0.002 dollars"
A customer calls Verizon when they installed a DSL line at his home and disabled his phone as a result for multiple days.
A customer tries, without success, to cancel his Vonage account as he was not able to keep his phone number as promised.
Continuation of call with customer still trying to cancel his account with Vonage. In this call they charge him to disconnect and also for equipment and service he never used.
Xbox customer has lengthy call with their technical support concerning an Xbox that has repeatedly broken. (expletive at end of recording)
A customer tries in vain to reach Xbox customer support. A good look at a ridiculously unhelpful IVR. While the call sounds like a prank, it still shows how hard it is to reach a person.
