Customer Service Videos

Customers like you share their experiences with leading companies

Below is a sampling of the customer service, customer support and technical support videos that we have throughout ContactHelp.com.

All videos courtesy of YouTube.

America Online

A customer tries to cancel his AOL account, but the customer service rep makes it extremely difficult. (expletive used)

AT&T Wireless

An AT&T customer discusses his ordeal trying to get an iPhone 3G using his existing AT&T account.

Bank of America

Bank of America customer makes 11th call to their customer service line requesting a replacement card to be sent out.

Circuit City

A customer calls Circuit City about a mistake they made with a rebate he had used. He spent over 90 minutes on the phone with them.

Comcast

A Comcast internet technician is recorded sleeping at a customer's house.

Dell

Real customer service call with a customer trying to order a Dell computer. Extremely rude representative.

Reviewer has good experience with Dell getting through to a person in around 2 minutes.

Dell CIO Steve Schuckenbrock commenting on Dell's tarnished customer service image.

Delta Airlines

Footage from a Delta flight in 2007 that spent almost 7 hours on the Tarmac and wouldn't even feed the people on the plane.

DIRECTV

A former customer chronicles his experience trying to get DIRECTV installed and then ultimately canceled when they informed him he couldn't use their service. (expletive at very end)

A new DIRECTV customer shares her experience and vents a little frustration :)

Dish Network

Customer on the line with two Dish Networks customer service reps trying to explain his bill to him. At one point they tell him, "The reason why you don't have HD is because it is enabled."

A Dish Network customer put together this unique video detailing the ordeal they had trying to cancel their account.

eBay

eBay customer rants about her experience with their customer service... or lack thereof.

Embarassing message for eBay left on a reporter's answering machine. The customer service rep was clearly reading from a printed script and even mentioned that eBay was going to focus on luxury goods from now on.

Embarq

Customer service call between an Embarq customer and Embarq - very entertaining.

Go Daddy

A customer calls GoDaddy about their practice of keeping ICANN refund fees without giving them back to their customers. This video also contains the direct email address to GoDaddy's President.

Guitar Hero

A disgruntled Guitar Hero customer tries to get through Activision's confusing automated system.

Hewlett-Packard

HP tells a soldier in Iraq that he would need to pay them for information on how to fix his printer. He doesn't respond well. (expletive used at very end)

Failed customer service call with HP and follow up customer service survey.

Netgear

Netgear customer discusses his problems getting any informtation from their custmoer service department.

Panasonic

A Panasonic customer recounts his experience with their lack of customer service.

PayPal

Customer tries to get his funds released by PayPal, but runs into a customer service wall. (expletive used at very end)

Sprint - Nextel

Customer posts video showing proof of outrageous $14,000+ cell phone bill with overcharges and proof she canceled her account.

Sprint customer on hold for nearly 3 hours.

A customer tries for 13 minutes to cancel his Sprint account.

Symantec

Person comments on his experience with Norton's customer service.

UPS

Very dissatisfied UPS customer.

Another frustrated UPS customer displaying damaged package and incorrect delivery.

US Airways

Airport video from people who were delayed on a US Airways flight for over 10 hours.

Footage of a US Airways flight in 2007 that stranded people on the plane for over 4 hours without offering food or water.

Verizon Wireless

Call recordings with 56 Verizon customer service reps asking the same two questions to identify how many would answer the questions incorrectly. the results are truly amazing. Only 1 out of 56 got both questions right!

A customer calls verizon to inquire about their rates for data transfer. Like has been reported many times, he was quoted as per kilobyte charge of "0.002 cents" when they actually charge "0.002 dollars"

A customer calls Verizon when they installed a DSL line at his home and disabled his phone as a result for multiple days.

Vonage

A customer tries, without success, to cancel his Vonage account as he was not able to keep his phone number as promised.

Continuation of call with customer still trying to cancel his account with Vonage. In this call they charge him to disconnect and also for equipment and service he never used.

Washington Mutual

Customer spends nearly an hour on hold with Washington Mutual (Wamu) waiting to speak to someone in their fraud investigation department.

Xbox

Xbox customer has lengthy call with their technical support concerning an Xbox that has repeatedly broken. (expletive at end of recording)