Ace Hardware customer service

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Customer Service

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Phone: 866-290-5334

  • How to reach a live person:
    • Press 6
  • Hours of Operation:
    • Appears to be 24/7
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • Very easy to get a hold of a person.

User Reviews

29
Apr

Posted by Nancy


on 4/29/20 at 8:34AM

We ordered on line and received an email that our order was ready to be picked up. When we went to the store they said they didn't have an order for us and it must be a different store. They were so rude and didn't even take the time to look at the receipt which indicated the order was to be picked up at that store, which is the Beverly Hills Ace Hardware in Beverly Hills, FL. My husband went in later and they did have part of the order but not everything. My husband asked for the manager He came and berated my husband for yelling at his staff. It was only 2 tomato cages that they said weren't on the order. The receipt showed that they were. The manager finally gave us our cages, reluctantly. They have always been unfriendly and rude at the store. We will not shop there anymore. I had given a positive review on line thinking all we had to do was pick up the order. I need to retract that

30
Dec

Posted by Mahoney


on 12/30/19 at 6:06PM

They sell gift cards that say you can use them online. You can't. And when you call, you'll get transferred 3 or 4 times as they figure it out and finally someone will tell you "sorry they took that feature away". Then why do your gift cards still say it?!?! Ridiculous.

22
Dec

Posted by Dnichol5


on 12/22/19 at 1:20PM

My Wife and I just had a very poor experience at the ACE on Marion Ave, Punta Gorda. The sales person was extremely rude and annoyed that we came into the shop 10 minutes before closing, he made several uncalled for comments that we were on his time and who would come in at this time! I had no idea of the closing time, but this individual does not need to be representing your brand.

09
Dec

Posted by Brian


on 12/9/19 at 10:44AM

Hello I'm a frequently customer to one of your locations. Today is the first time that I was followed throughout the store and also after I was asked by Brian did I need any assistance he continued to stand there with me and asked me several more times was I sure and I stated that I was very sure! He then watched me as I was checking to see how heavy they was for me and again here comes Brian asking me are you sure you don't need any help and I then stated again I'm very sure I checked out and proceeded to my car where I watched from my car to see how or would he do the same thing to the customers that and he didn't I have never in 36 years has been followed or have I ever had experience with anyone nor have I ever been so uncomfortable to even use the things thought I bought due to I feel as I was being followed and watched like I'm stealing anything my company and myself will no longer do any business with this location anymore we will continue to shop with Ace hardware just not lavista Rd location I honestly got to the job site and couldn't work due to how Brian made me feel like I'm some type of criminal also as I brought the items back he looked at the push broom with this unprofessional look on his face and asked me did I have my receipt which I didn't the nice young lady had it and as she was looking for the receipt I stated to Brian that I didn't use it and replied yes you did and I took a step back and I stated look at my clothes it too impossible for me to be covered from head to feet in dust. 3900 lavista rd Tucker Ga 30084 I just don't feel comfortable to even go back into this location nor to have any of my co workers or employees to go here

06
Dec

Posted by Anonymous


on 12/6/19 at 7:14PM

Store 34 is a joke! I walked in and it seemed like high school. The poor managers were playing cat and mouse with the kids as they were quiet literally hiding as to not work. No one wanted to help us. Then all the questions. Do you have a card, want one, donate? It's awful. I feel sorry for the people who are trying to do their job right.

View all 24 Ace Hardware customer service reviews »
Customer Service Ratings

Based on 136 votes.

3.0

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Hours of Operation

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Ace Hardware customer service news
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Streetwise: Kitz & Pfeil will change affiliation from True Value to Ace Hardware

Kitz & Pfeil is committed to having “helpful, friendly knowledgeable people” to serve the customers, according to its website. This focus on customer service is partly why the company decided to switch its affiliation from True Value to Ace Hardware ...

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