Advance America customer service

Please find Advance America customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Advance America listing at any time if you have new information.

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Email:
- [email protected]
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Main Company URL:
- https://www.advanceamerica.net
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User Reviews

Nov

Posted by New Mgr G Ilescas overrides yes

on 11/30/19 at 1:47PM

Been with this company way over 15 years. Due to fires im having trouble. Called advance America on Nov 29 2019 to asked for a few days extension. I was told no problem from a worker who said remind me on sat Nov 30 to extend to Dec 4. Called Nov 30 sat. Mgr was there Geraldo Ilescas who told me I m not going to extend you. I am the new mgr and your payment was due on 29 2019. When I stated a person already said yes no problem mgr stated is there a problem why you can't pay. I said sir im having problems due to the fires I explained this to the employee and she said she would be able to extend on Nov 30. Mgr stated she was not here today and I'm not going to extend your loan.
I am disappointed in his non customer service friendly attitude. This will cause a chain reaction of new promlems.

Oct

Posted by Peter.A Kraft

on 10/30/19 at 12:05PM

Recently paid off a installment loan for 2500 dollars exceeding 9000 in total payments.When I applied for this loan I indicated payment would be made each month on the second wed of each month.That was not a problem Loan was paid off this past Aug.Now Advance America is attempting to retrieve late fees on this account.No mention of late fee concerns were ever addressed during the duration of this loan nor were they reflected in my monthly receipts as to payments made to date and remaining balance.You have received 5 times the value of the original loan apparently this is not enough.Had this issue been addressed at the onset of this loan or thru out the duration of the loan I may have been able to make adjustments as to payments.This information was provided to me by my local Advance America Manager here in Clovis Ca.I have been a loyal customer for several years.I informed him today that I will no longer patronize Advance America a d take my business elsewhere.and furthur more will not be making any further payments for any so called late fees I knew nothing about
I do not recommend Advance America as a source for any type of loans the offer.

Oct

Posted by Henri

on 10/3/19 at 6:20PM

I didn't apply for a loan didn't sign any paperwork. They copied my personal info anyway. Drivers liscense, ss card, proof of residence, proof of income, etc. I requested the copies be returned or destroyed. I was told no and threatened to be thrown out if I didn't leave. Is it this company's policy to steal peoples personal info then threaten them when they request it back. I was told it was company policy. Is that true. Violating my right to privacy is company policy? I still want my records returned and an apology. I will be reporting this to the proper authorities and expect my documents returned, an apology, and the employee who threatened me reprimanded! Anyone there care to explain this behavior and absolutely inappropriate and appalling behavior by one of your managers? This is how your company treats customers. It is unprofessional and insulting. She violated my right to privacy and threatened and insulted me. Absolutely the worst treatment I have witnessed by a so called professional. This lady was a completely disrespectful and rude employee. She doesn't deserve to lick the bottom of my shoe. I didn't serve my country for 8 years to be disrespected by a ignorant immoral person. If she is any indication of the type of employees that work there. Then this is the worst company I've ever encountered. I would be ashamed to say I worked for this company. What a disgrace!

Jul

Posted by Tahir iqbal

on 7/9/17 at 10:27AM

I have been trying to reach your headquarters with no luck. My friend just got ripped off from your company and the man from Rhode Island was using foul language to him. He was ripped off for 4500.00 and his account is overdrawn and paying big fees. At the bank. He has called you company and they won't do a thing about it. I called the fbi state police and attorney generalMaura Healey of ma. They are all going to meet him here at my house and provide a pro bono lawyer for him. They want to see all the messages and gift card receipts. This is not fair and they will press charges after they see the reports. Eleanor gallo

Aug

Posted by Anonymous

on 8/20/16 at 2:55AM

I've been going to your office on Carson street but you closed them down. So was told to go to the on on Sepulveda (home Depot) but they treat me like I'm a thief!! Couldn't find my paper work!, then, wouldn't deposit my EDD check from the government!! Something to do with couldn't verify!! And I opened an account (Purpose card) because of the check!! Your company (claiming to be you) took over $3000 from me (fraud) now my bank wants money I don't have!!!

View all 11 Advance America customer service reviews »

Advance America customer service

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User Reviews

Nov

Posted by New Mgr G Ilescas overrides yes

Oct

Posted by Peter.A Kraft

Oct

Posted by Henri

Jul

Posted by Tahir iqbal

Aug

Posted by Anonymous

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