Aflac customer service

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Customer Service

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Phone: 800-992-3522

  • How to reach a live person:
    • Press # four times to speak to a customer service rep
  • Hours of Operation:
    • Mon-Fri: 8am - 8pm
  • Email:
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  • Description:
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User Reviews

01
Apr

Posted by Anonymous


on 4/1/17 at 1:11AM

My name's Juanique Williams i need help. I have been AFLAC customer sense 2008. I file a claim on March 15 2017 on policy Accident . Im still have not been paid for this claims. Everytime a call Customer service the reasons why someone tell me sometjing different. I was injury on Dec 17 2016. Now im told they need the original doctor's note when i was injury. I faxed all the information after my surgery. Please call me this is out of hand. I dont understand who's audition the paperwork. Thanks for your time.

01
Dec

Posted by Anonymous


on 12/1/16 at 6:49AM

Faxed a 27 pg claim on 11.25.16. Have not been able to reach you
to see if you received it. Have tried everything! Can't afford to fax it again. HELP!

31
Oct

Posted by Anonymous


on 10/31/16 at 1:56PM

I will NEVER use Aflac again. I've been getting the runaround about my short term disability for the last month. I've never received a copy of my policy and they keep changing how long my policy has to be in effect in order to claim. And then they are coming up with preexisting condition....uhhh it was a total knee replacement..

24
Oct

Posted by Sam


on 10/24/16 at 11:33AM

It is virtually impossible to get in touch with a live person under 20 minutes. They are understaffed at BEST. You cannot find an alternate number to simply reach an operator. And... it they are trying to weasel out of paying on a claim on a technicality. Aflac's customer service sucks donkey balls.

23
Aug

Posted by Santa Barbara Beach


on 8/23/16 at 1:38PM

Wonderful help, they stayed with me until all matters were resolved perfectly, not part way, all the way. So nice to hear them call me sir or by my last name, yes please and all the proper things our mother's taught us to do. Just love calling customer service and getting people here in the USA that ask how you are, what may they do for you and just find time to shoot the breeze while they are researching your issues. It made me feel like I was family, like they were concerned, and like they had my back. What a wonderful experience. Even the nice folks like Tiffany in the Tech department was a joy. Thanks to all of you nice folks, be safe and may each person that calls get this kind of service. Outstanding!

View all 85 Aflac customer service reviews »
Customer Service Ratings

Based on 92 votes.

3.1

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Aflac customer service news
Aflac Incorporated Prices $550 Million of Senior Notes

COLUMBUS, Ga., Oct. 29, 2018 /PRNewswire/ -- Aflac Incorporated announced today that it has priced $550 million principal amount of fixed-rate, senior notes due 2049 (the "2049 senior notes") with a coupon of 4.750%. The 2049 senior notes will be ...

Aflac toy robot for kids faces cancer with real feelings

Aflac has teamed up with robotics toy company Sproutel to create My Special Aflac Duck, a technology that offers emotional support to kids with cancer. Continue Reading Below. Kids can feed, bathe and even administer chemotherapy to the ducks that can ...

Aflac Designed A Toy Robot To Comfort Kids Who Have Cancer

Aflac and Sproutel showcased the cuddly robotic duck at CES 2018 and won the award for "Tech for a Better World". Cristina DiGiacomo. 23 january 2018. Health insurance company Aflac and robotics company Sproutel created My Special Aflac Duck, ...

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