Amex works to manage lounge demand as premium card membership grows
American Express is expanding existing airport lounges and building new ones, partnering with airlines and other lounge operators, in order to keep up with exploding demand for lounge access, according to Josh McKay, vice president and general manager ...
Product Differentiation, a Sound Strategy Could Boost American Express' Performance
It is making significant investments in the digital space, seeking to develop artificial intelligence, machine learning and blockchain capabilities to improve customer service levels. These investments seem to be having a tangible impact. The company ...
Supreme Court rules for American Express in credit card case
WASHINGTON (AP) — The Supreme Court handed American Express a win Monday in a lawsuit over rules it imposes on merchants who accept its cards. Under their contracts, merchants who accept American Express generally can't encourage customers to ...